JAGRUTI PRAVIN MHATRE
Dombivli,MH
Summary
Results-driven Research Analyst with over 4 years in customer service and background screening. Expertise in public record research, document and right-to-work verification, and US criminal verification. Skilled in managing sensitive information, conducting thorough research, and ensuring accuracy and confidentiality in all processes.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Research Analyst — US Criminal Verification
VETTY
Mumbai
2024.02 - Current
- Conducted research and verification of US criminal records, enhancing reliability of background screening.
- Review and analyze information from public records and databases.
- Ensured accuracy and completeness of verification results, contributing to informed decision-making.
- Investigated discrepancies and validated information, maintaining integrity of reporting.
- Handle sensitive and confidential information according to company procedures.
- Meet productivity, quality, and turnaround-time requirements.
- Maintain and update verification records accurately.
- Acquired 2 years and 8 months of experience in background screening
- Analyzed VETTY research data for trends, risks, and business insights.
- Compiled VETTY reports using spreadsheets, dashboards, and survey findings.
- Reviewed market sources to support VETTY strategic planning discussions.
- Worked on verifying data of social security number.
- Executed E-Verify process to confirm employment eligibility.
- Healthcare sanctions.
- International verification.
- Performed FDA verification to ensure regulatory compliance of products.
- Accessed adult abuse registry to verify background information.
- Accessed child abuse registry to ensure child safety compliance.
- Credit verification
- All states data and criminal verification.
Public Record Specialist
STERLING
2022.03 - 2023.11
- Conducted public record research and background verification to ensure compliance with legal standards.
- Performed UK Right-to-Work verification.
- Reviewed and verified UK identity and employment-related documents.
- Checked documents for accuracy, completeness, and validity to maintain integrity of records.
- Researched information and maintained accurate records.
- Followed established procedures and quality standards.
- Handled confidential information while completing verification cases within required timelines to protect sensitive data.
- 1 Year 8 Months
Customer Service
AXIS BANK — COGENT
2021.02 - 2022.02
- Handled customer queries related to Axis FASTag.
- Resolved customer queries regarding Axis FASTag, enhancing user experience.
- Provided customer support through calling and email channels.
- Delivered credit card customer support, ensuring timely issue resolution.
- Maintained professional communication while handling customer concerns.
- Received recognition for achieving high call records.
- Worked in customer service for one year.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Created and enforced customer service policies and procedures to maintain high service standards.
Education
MBA - Bachelors of Management Studies in Human Resources
Welingkar Institute
Mumbai, MH 2023.06 - 2025.12
Bachelor of Management Studies (BMS) -
Model College, Mumbai University
Dombivili, MHHigher Secondary Certificate (H.S.C.) -
Model College — Maharashtra State Board
Dombivili , MHSecondary School Certificate (S.S.C.) -
Holy Cross English Medium School — Maharashtra State Board
Dombivli , MHSkills
- Background screening
- Compliance review
- Data analysis
- Human resources
- Verbal communication
- Written communication
- Rapid learner
AREAS OF INTEREST
* Business Management
* Customer Service
* Research & Analysis
* Background Verification
* Human Resources
KEY STRENGTHS
* Strong verbal and written communication
* Hardworking and responsible
* Quick learner and adaptable
* Strong attention to detail
* Management and organizational skills
* Analytical and creative approach
* Ability to learn new concepts quickly
* Ability to work effectively under deadlines
Certification
MS-CIT — Maharashtra State Certificate in Information Technology
* Certificate of Appreciation for HIGH Internship in Sales
* Certificate for HOW COMMA Internship in Sales
* Certificate of Appreciation from Axis Bank for Highest Call Records
HOBBIES
PERSONAL DETAILS
Date of Birth: 08 August 1998
Gender: Female
Nationality: Indian
Marital Status: Single
Address: 2nd floor, Pravin Niwas, Umesh Nagar, Reti Bandar Cross Road. Dombivli West. Opp. Umesh nagar police chauki
Languages
- Hindi
- English
- Marathi
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Research Analyst — US Criminal Verification
VETTY
2024.02 - Current
MBA - Bachelors of Management Studies in Human Resources
Welingkar Institute
2023.06 - 2025.12
Public Record Specialist
STERLING
2022.03 - 2023.11
Customer Service
AXIS BANK — COGENT
2021.02 - 2022.02
Bachelor of Management Studies (BMS) -
Model College, Mumbai University
Higher Secondary Certificate (H.S.C.) -
Model College — Maharashtra State Board
Secondary School Certificate (S.S.C.) -
Holy Cross English Medium School — Maharashtra State Board