Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Accounts Department (Invoice Process)
Baker Hughes
Navi Mumbai
08.2021 - 03.2023
Managed client cases to resolve queries and follow up for successful case closure.
Prepared invoices on a monthly basis with meticulous attention to detail.
Conducted client visits and carried out field work to ensure customer satisfaction and strengthen relationships.
Maintained and organized all data effectively to facilitate easy retrieval and analysis.
Managed order fulfillment process on various E-Commerce portals including Amazon, Flipkart, Ebay, Snapdeal, and Firstcry, with responsibility for tracking order status through seller portal and logistics partner, and ensuring daily updates of order status.
Handled customer queries and follow-ups, resulting in successful closure of cases.
Coordinated and maintained the physical stock summary sheet, encompassing factory stock, samples, and non-moving stock.
Initiated calls to customers from the company database to schedule appointments with sales executives.
Updated the company database with new client information, facilitating effective client management.
Collaborated with the accounts team for seamless handling of invoices and payments.
Maintained and presented reports of online seller portal activities on a daily and monthly basis to senior management.
Accountant Cum Audit Assistant
M/s. Vinayak B Joshi & Co. (Chartered Accountants)
11.2014 - 12.2017
Conducted comprehensive organization audits, including verification of tax elements in Purchase and Sales, reconciliation of trial balance from general ledger, scrutiny of bank reconciliation, validation of petty cash expenses, and verification of payment/receipt vouching.
Proficient in Tally Accounts for tasks such as preparing Sales and Purchase bills, booking bank and cash entries, generating monthly reports for Sundry Debtors and Creditors, and performing bank reconciliation.
Skilled in utilizing Tally (all versions), Microsoft Office (Word, Excel), email correspondence, and adept at handling various accounting and e-filing software.
Demonstrated practical approach, sincerity, and honesty in work with a self-motivated attitude.
Proven ability to thrive in highly demanding situations, adept at taking responsibilities and delivering results within specified timelines.
Possess strong interpersonal and communication skills leading to effective relationships and collaborations.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd