Sameer Singh Rajput
Hospitality Professional
Christ Church
Summary
A passionate food and beverage enthusiast with a decade of experience in the industry. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Outstanding multitasker with in-depth knowledge of Food and beverage operations. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities.
Overview
1824
1824
years of professional experience
Work History
Food & Beverage Specialist
Sandals Royal and Sandals Barbados
Barbados
06.2024 - Current
- Worked closely with vendors and caterers to ensure seamless delivery of food and beverages, contributing to overall event experience.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Consistently met or exceeded performance targets, showcasing dedication and commitment to excellence in food dispatching responsibilities.
- Maintained strict adherence to local health codes and regulations while managing all aspects of food safety throughout the catering process.
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Verified presentation of fresh, high-quality food and beverages at proper temperatures and according to quality and esthetic standards.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Coordinated efficiently with other departments such as food and beverage services to provide seamless guest experiences during events or peak periods.
- Implemented cost-saving measures through efficient ingredient use and minimizing food waste, benefiting overall restaurant profitability.
- Worked closely with cross-functional teams, including customer support and technical specialists, to ensure seamless end-to-end sales processes that resulted in satisfied customers.
Food and Beverage Operations Manager
W Hotels, Marriott International, Inc.
Goa
10.202 - 12.202
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
- Created detailed reports on weekly, monthly and annual expenses and revenues,.
- Improved customer satisfaction by implementing new food and beverage service standards.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Implemented safety protocols for proper food handling, storage, and sanitation procedures to maintain a safe working environment.
- Promoted company in local community through word-of-mouth, social media and special events.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
Restaurant Manager
W Hotels, Marriott International, Inc
Goa
03.202 - 09.202
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Report to the Director of Food and Beverage. Responsible for operations at Banquets, Dream Beach Shack and Rockpool, one of the best sundowner spot in the city.
- Monitor food and beverage service and standards in the outlet. Work with other assistant restaurant managers and chefs to take corrective actions wherever necessary
- Monitor employee morale and development.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Grand Hyatt Goa, Hyatt Hotels Corp
Goa
08.201 - 03.202
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Overseeing the operations of the newly established dining experiences like Asian Wok and Dining in the Sky - Goa's 1st fly dining experience.
- Ensuring all relevant training is provided to the staff for these experiences Budgeting and forecasting for the restaurant operations.
- Interpretation of the MIS and other month end financial reports. Inventory and cost control.
- Recruitment and hiring for food and beverage department
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Events Manager
Grand Hyatt Goa, Hyatt Hotels Corp
09.2016 - 07.2019
- Ensured smooth day-of operations at all events through diligent preparation including venue setup coordination and contingency planning.
- Implemented creative solutions to resolve on-site issues swiftly, minimizing disruptions to event proceedings.
- Boosted sponsorship revenues by creating enticing packages that showcased benefits for potential partners effectively.
- Supervised event staff, providing clear direction and guidance for successful execution of tasks.
- Manage the departmental inventories of assets as per par level and maintenance of equipment.
- Streamlined event registration process for improved efficiency and reduced wait times.
- Assisted in the planning and execution of a wide variety of events, catering to diverse audiences and objectives.
- Contributed to the development of company-wide best practices for event management, sharing insights from personal experiences.
- Enhanced event attendee experience by coordinating seamless logistics and managing vendor relationships.
- Coordinated closely with internal teams, ensuring all aspects of events aligned with overall company goals and messaging strategies.
- Reduced overhead costs by identifying opportunities for resource optimization across multiple events.
- Increased repeat business with exceptional attention to detail and personalized client service.
- Handled contract negotiations efficiently, protecting company interests while maintaining positive working relationships.
- Elevated guest satisfaction through proactive communication before, during, and after each event.
Team Leader
Grand Hyatt Goa, Hyatt Hotels Corp
11.2014 - 08.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assistant General Manager
Hyatt Place Candolim, Hyatt Hotels Corp
Goa
01.202 - 03.202
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managing operations, fostering a positive work environment, and driving initiatives to enhance guest satisfaction.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Education
BSC in Hotel Management Catering Technology - Hospitality And Tourism Management
Heritage Institue Of Hotel Management
Vasco Da Gama, South Goa 04.2001 -
Skills
Active Listening and Understanding
Practice Standards Evaluations
Patience and Perseverance
Flexible and Adaptable
Mentoring and precepting
Teamwork and Communication
Event planning and assistance
Timeline
Food & Beverage Specialist
Sandals Royal and Sandals Barbados
06.2024 - Current
Assistant Events Manager
Grand Hyatt Goa, Hyatt Hotels Corp
09.2016 - 07.2019
Team Leader
Grand Hyatt Goa, Hyatt Hotels Corp
11.2014 - 08.2016
BSC in Hotel Management Catering Technology - Hospitality And Tourism Management
Heritage Institue Of Hotel Management
04.2001 -
Food and Beverage Operations Manager
W Hotels, Marriott International, Inc.
10.202 - 12.202
Restaurant Manager
W Hotels, Marriott International, Inc
03.202 - 09.202
Assistant General Manager
Hyatt Place Candolim, Hyatt Hotels Corp
01.202 - 03.202
Restaurant Manager
Grand Hyatt Goa, Hyatt Hotels Corp
08.201 - 03.202
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