Jagruti Surve
Thane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
Envalior - Lanxess (India) Pvt. Ltd.
Thane, Maharashtra
01.2014 - Current
- Domestic and Exports sale
- Providing troubleshooting assistance for customer orders, account status and relevant problems Providing data and guides to help the sales team Developing and monitoring performance indicators Manage sales tracking tools and report on important information Keep record of sales trends Liaise with account managers to develop specific sales strategies Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers' requests to ensure excellent customer service and customer experience Suggest sales process improvements Proven work experience as a Sales support specialist or Sales support associate
Sales Support
DEEPAK CHEMOPLAST
09.2011 - 01.2014
- As middlemen, export managers plan and coordinate the international shipment of goods During the day, negotiate with a variety of people, such as shippers, agents and vendors, and having excellent customer service skills in dealing with customers
- Accounting function, export managers may keep track of invoices and prepare reports to expedite the billing process
- Ensuring that shipments are in compliance with the laws and regulations governing the export industry
- Partner with suppliers and inventory planners and ensure accurate movement of all international goods and ensure arrival of goods within required timeframe and obtain best freight rates at all times
- Provide office support services in order to ensure efficiency and effectiveness within the Office Receive, direct and relay telephone messages and fax messages Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings, conferences and & telephone calls& committee meetings Provide MS Office assistance & Secretarial support Respond to general inquiries Responsible for formatting of confidential documents
- Responsible for updating daily & weekly status report to the department head
- Sending Quotations &Follow up with client for status of quotation Quarterly billing, Daily quotations, Contracts & updating of bills& payment follow-up
- Daily Report & updated monthly report of services carried out Day to day correspondence (emails, letters) Provide administrative support Taking care of total administration for the department Dealing with vendors and managing official correspondence, liaison with vendors for essential services Working on ERP System Making MIS reports
- Responsible for Collection of Payments Responsible for Collection of C Forms Taking care of Petty Cash Coordinating with executives, Conversation with Clients & factory persons
- Checking the bills
- Taking care of Office Stationery
- Sales - Back
office
KRIS FLEXIPACKS PVT Ltd
09.2009 - 09.2011
- Provide office support services in order to ensure efficiency and effectiveness within the Office Receive, direct and relay telephone messages and fax messages Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings, conferences and & telephone calls& committee meetings Provide MS Office assistance & Secretarial support Respond to general inquiries Responsible for formatting of confidential documents
- Responsible for updating daily & weekly status report to the department head
- Sending Quotations &Follow up with client for status of quotation Quarterly billing, Daily quotations, Contracts & updating of bills& payment follow-up
- Daily Report & updated monthly report of services carried out Day to day correspondence (emails, letters) Provide administrative support
- Taking Care of total administration for the department
- Dealing with vendors and managing official correspondence, liaison with vendors for essential services Working on ERP System Making MIS reports
- Responsible for Collection of Payments Responsible for Collection of C Forms Taking care of Petty Cash Coordinating with executives, Conversation with Clients & factory persons
- Checking the bills
- Taking care of Office Stationery Key Positive Qualities: Quick Learner and Avid Listener Self-motivating, hardworking and team player Positive approach towards problem solving
Education
B com - Accounts & Finance
Mumbai University
2009
HSC - undefined
Maharashtra Board
2006
SSC - undefined
English
Maharashtra Board
2004
Skills
- Hands on experience with
- SAP and ERP systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- Timely order processing
- Strong follow up with customer for orders & collection of Payments
- Sales support associates interact with clients, sales staff, logistics team, warehouse / and others regularly so
- They need good customer service skills and interpersonal skills
Timeline
Customer Service Executive
Envalior - Lanxess (India) Pvt. Ltd.
01.2014 - Current
Sales Support
DEEPAK CHEMOPLAST
09.2011 - 01.2014
office
KRIS FLEXIPACKS PVT Ltd
09.2009 - 09.2011
B com - Accounts & Finance
Mumbai University
HSC - undefined
Maharashtra Board
SSC - undefined
English
Maharashtra Board
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