Jagruti Vaghela
Kodinar
Summary
Dynamic professional with a proven track record at Reliance Jio, excelling in customer service and conflict resolution. Adept at multitasking and organization, I effectively managed executive schedules and enhanced communication. My technical knowledge and strong interpersonal skills drive exceptional customer experiences and foster lasting relationships.
Overview
6
6
years of professional experience
Work History
Service Advisor
Reliance Jio
WFM
06.2023 - 09.2024
- Provided expert assistance to customers regarding service inquiries and product features.
- Managed customer complaints diplomatically to enhance overall service experience.
Executive Assistant
Cogent e services private limited
Vadodara
10.2018 - 01.2020
- Coordinated schedules for senior executives to optimize meeting efficiency.
- Managed correspondence and communication for internal and external stakeholders.
- Prepared reports and presentations using Microsoft Office Suite tools.
Education
Master of Commerce - Accounting
Bhaktkavi Narsinh Mehta Uni.
Junagadh03-2022
Bachelor of Commerce - Accounting And Finance
Sauratra University
Rajkot03-2017
Commerce
HSC
Kodinar03-2014
SSC
Porbandar03-2012
Skills
- Customer service
- Conflict resolution
- Technical knowledge
- Multitasking and organization
- Computer skills
- Vehicle inspection
- Customer relationship management
- Time management
- Effective communication
- Team collaboration
Languages
Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Beginner
A1
Accomplishments
- Secured 7th rank in the first semester of M.Com respectively
- Rewarded for the best performer of the month at Reliance Jio
Affiliations
trained as an executive assistant and service advisor
Participated in every annual cultural function in college
Timeline
Service Advisor
Reliance Jio
06.2023 - 09.2024
Executive Assistant
Cogent e services private limited
10.2018 - 01.2020
Master of Commerce - Accounting
Bhaktkavi Narsinh Mehta Uni.
Bachelor of Commerce - Accounting And Finance
Sauratra University
Commerce
HSC
SSC
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