Open To Work
Jagu Kumar Modak
Ranchi
Summary
Dynamic Front Office Manager at Hotel Blue Shivalik with expertise in customer service and budget management. Proven track record in enhancing guest experiences and training staff to achieve service excellence. Skilled in event planning and financial analysis, consistently ensuring operational efficiency and guest satisfaction.
Overview
13
13
years of professional experience
2019
2019
years of post-secondary education
Work History
Front Office Manager
Hotel Blue shivalik
Ranchi
06.2020 - 04.2026
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Supervised staff schedules to maintain adequate coverage during peak hours.
- Trained new team members on hotel policies and customer service standards.
Restaurant Manager
Genuine Broaster Chicken
Ranchi
06.2020 - 04.2022
- Managed daily operations of fast-paced restaurant environment.
- Trained and supervised staff to ensure service excellence.
- Oversaw food safety standards and compliance measures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Receptionist
Hotel Park Prime
Ranchi
12.2014 - 04.2017
- Greeted guests warmly upon arrival at Hotel Park Prime.
- Managed check-in and check-out processes efficiently for guests.
- Handled guest inquiries and resolved issues promptly and professionally.
Front Office Associate Trainee
Hotel Capital Hill
Ranchi
06.2013 - 10.2014
- Greeted guests and provided friendly, informative service at reception desk.
- Managed reservations using hotel management software for efficient guest check-in.
- Assisted with handling guest inquiries and resolving issues promptly and professionally.
- Coordinated with various departments to facilitate smooth guest experiences throughout stay.
- Processed payments and maintained accurate cash handling procedures at front desk.
- Organized travel arrangements and provided local information to enhance guest enjoyment.
- Maintained lobby area, ensuring a welcoming environment for all visitors and guests.
- Provided helpful information to guests regarding local attractions, restaurants.
- Monitored hotel occupancy levels on a daily basis and adjusted staffing schedules accordingly.
- Resolved billing discrepancies with customers as needed.
Education
Pursuing - Diploma in Event Management
Asian Academy of Film And Television
12.2025 - 04.2026
Bachelor of Commerce - Accounting And Finance
Ram Lakhan Singh Yadav College
Ranchi, India 04.2013 - 04.2018
Commerce(I.Com) - Accounting And Finance
Ram Lakhan Singh Yadav Collage
Ranchi, India 07.2011 - 07.2013
Gram Vikas High School Silli
Ranchi, IndiaSkills
- Event planning
- Financial analysis
- Customer service
- Budget management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridSalary Range
₹0/hr - ₹1000/hrTimeline
Pursuing - Diploma in Event Management
Asian Academy of Film And Television
12.2025 - 04.2026
Front Office Manager
Hotel Blue shivalik
06.2020 - 04.2026
Restaurant Manager
Genuine Broaster Chicken
06.2020 - 04.2022
Front Desk Receptionist
Hotel Park Prime
12.2014 - 04.2017
Front Office Associate Trainee
Hotel Capital Hill
06.2013 - 10.2014
Bachelor of Commerce - Accounting And Finance
Ram Lakhan Singh Yadav College
04.2013 - 04.2018
Commerce(I.Com) - Accounting And Finance
Ram Lakhan Singh Yadav Collage
07.2011 - 07.2013
Gram Vikas High School Silli