Jahan Nazar
Indianapolis
Summary
Demonstrated commitment to enhancing workplace productivity and morale through effective leadership and support. Proven ability to inspire teams to achieve goals while fostering a positive environment. Strong communication skills ensure clarity in expectations and standards. Consistently upholds high standards and a robust work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
The Fountain Room
Indianapolis
06.2025 - Current
- Managed daily operations, ensuring seamless service delivery and customer satisfaction.
- Trained and supervised staff on service protocols, enhancing customer interactions and service quality.
- Monitored service standards, upholding high quality and consistency across all service areas.
- Implemented training programs for new employees on operational procedures.
- Collaborated with management to create a positive work environment for staff.
FOH Manager
Outback Steakhouse
Carmel
05.2023 - 05.2025
- Led team of over 30 employees in FOH operations
- Conducted inventory, placed liquor orders, created schedules, and trained staff to enhance service quality
- Recruited and hired qualified candidates for open positions
- Oversaw financial responsibilities such as closing procedures, running reports, and making deposits
- Implemented strategies to improve customer service and increase sales
- Ensured compliance with health and safety regulations
- Resolved customer complaints and issues promptly to ensure customer satisfaction
Team Lead/Customer Service Representative
Elevance Health
Indianapolis
07.2021 - 03.2023
- Resolved escalated calls by identifying root causes and providing effective solutions
- Demonstrated strong problem-solving skills and ability to provide exceptional customer service
- Managed high volume workload by assisting members with insurance claims and providing critical information for proper coverage
- Developed and implemented customer service protocols that improved efficiency and increased customer satisfaction
- Handled a fast-paced, high-stress work environment with ease
- Mentored new employees post-training to ensure successful integration into the team
- Led team meetings to discuss performance goals and strategies for improvement
- Partnered with cross-functional teams to tackle complex customer issues and ensure timely resolutions
- Analyzed customer feedback to identify areas for improvement in service delivery
Bartender and Server
Prime 47
Carmel
01.2019 - 04.2020
- Prepared and served drinks and food while providing exceptional customer service
- Maintained high standards of service and cleanliness throughout the establishment.
- Oversaw banquet events, coordinating service and logistics for successful execution
- Opened and closed the restaurant each day, ensuring a smooth transition between shifts.
- Managed cash transactions and payroll for staff, ensuring accurate financial operations
- Conducted inventory management to ensure adequate supplies
- Trained new employees on company procedures and protocols, facilitating smooth onboarding
Server
Ruth's Chris Steak House
Indianapolis
03.2018 - 01.2019
- Delivered exceptional customer service through attentive food and drink service
- Cultivated relationships with guests to enhance overall dining experience
- Served food and beverages at special events to enhance guest satisfaction
- Managed high-stress and fast-paced environment with the highest standards
- Handled cash transactions and managed financial responsibilities
- Executed opening and closing duties to maintain operational readiness
- Led team building activities to promote a cohesive work environment
- Coordinated off-site events and catering services
Manager / Banquet Captain
Capri
Indianapolis
05.2012 - 02.2018
- Planned and executed events as banquet captain, ensuring seamless service and guest satisfaction
- Coordinated off-site catering events and managed special events
- Managed restaurant operations to ensure high standards and quality food
- Developed and implemented staff schedules to ensure adequate coverage and smooth operations
- Recruited, hired, and trained new employees
- Cultivated strong guest relations, delivering exceptional service to enhance overall dining experience
- Demonstrated expertise in wines and provided recommendations to guests
- Conducted inventory and placed orders for supplies
- Handled bill payments and financial transactions
Education
Computer Science - cybersecurity
Liberty University
Fishers, Indiana06-2025
Skills
- Team management
- Sales performance management
- Customer service
- Operational efficiency
- Coaching skills
- Team engagement strategies
- Time management
- Multitasking and organization
- Staff management
- Microsoft Office proficiency
- Problem-solving
- Food service
Languages
English
Native/ Bilingual
Affiliations
- PC Gaming, Biking, Being A Dad, Cooking
Accomplishments
- Indiana People's Choice Award For The Fountain Room
- Featured In Indianapolis Monthly
Certification
- ServSafe, Liquor License
Timeline
Service Manager
The Fountain Room
06.2025 - Current
FOH Manager
Outback Steakhouse
05.2023 - 05.2025
Team Lead/Customer Service Representative
Elevance Health
07.2021 - 03.2023
Bartender and Server
Prime 47
01.2019 - 04.2020
Server
Ruth's Chris Steak House
03.2018 - 01.2019
Manager / Banquet Captain
Capri
05.2012 - 02.2018
Computer Science - cybersecurity
Liberty University