Jahangir Alam

• Strategic IT leadership: Partnered with COO & Managing Directors to define business goals and IT strategies.
• Managed a global IT team of 150+ members, ensuring round-the-clock service delivery.
• Cloud Infrastructure Management: Led Azure-based solutions, overseeing VM provisioning, storage management, and security compliance.
• Designed and implemented Core Banking Solutions (CBS) for financial institutions.
• Compliance & Security: Ensured adherence to RBI, PCI-DSS, ISO27001 standards, improving security posture.
• Disaster Recovery (DR) planning: Conducted regular failover testing, reducing downtime risks for banking systems.
• Led Gov & Enterprise IT transformation projects, improving efficiency, scalability, and security.
• Project architecture designing and Client approval
• Collaborating with potential clients to assess their requirements, handle the launch of POC for multiple projects
• Verifying the Project plan and architecture for smooth delivery of hardware and installed services as per PO (purchase order)
• Conduct reviews with teams and gap closures
• Handling customer's escalations, providing corrective and preventive actions
• Excellent in cross-functional team leadership, resources management, project management and customer service
• Partner with HR to build recruitment strategies, HR policies, performance management, employee engagement and development plans
• Managing approx 250+ Cooperative Banks, Servers, Security, Backups & DR systems and successful drills along with RBI Audits
• Led, planned, and coordinated the migration of the data center from Mahape to Airoli.

• Led IT operations across multiple departments, ensuring smooth infrastructure management.
• Designed and deployed customized IT solutions for enterprise clients, ensuring seamless integration.
• Managed cross-functional teams, including Cybersecurity, DevOps, CRM, and Project Management.
• Spearheaded digital transformation initiatives, modernizing legacy systems with cloud-based solutions.
• Got Implemented scripting and automation process which reducing manual workload by 30%.
• Led large-scale IT transformation projects, ensuring seamless execution.
• Improved cybersecurity posture, implementing Zero Trust security models.
• Integrated ITSM frameworks to streamline IT service delivery.

• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
• Spearheaded digital transformation initiatives to modernize business operations and enhance customer experience.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Evaluated emerging technologies to identify potential benefits, staying current with industry trends and advancements in virtualization engineering.
• Enhanced system reliability with thorough troubleshooting and root cause analysis of complex virtualization issues.
• Streamlined virtualization processes for enhanced performance, through the optimization of resource allocation and workload management.
• Contributed to cost savings initiatives by optimizing power consumption of physical servers through effective VM consolidation techniques.
• Established real-time security monitoring, detecting and mitigating threats proactively.
• Negotiated with key technology partners, driving cost efficiencies and operational improvements.
• Led the automation of IT operations, reducing manual workload by 30% and improving SLA adherence.
• Re-designing the survey points and strategy which helped to achieve review rating to 4.9

• Managed a team of 90+ system administrators, ensuring efficient support operations.
• Designed training programs for new hires, improving team competency.
• Spearheaded shift management, ensuring 24/7 coverage for critical support.
• Led incident response and root cause analysis (RCA) for high-priority escalations.
• Worked closely with clients to understand their IT infrastructure needs and offer customized solutions.
• Established SOPs for troubleshooting, improving resolution time for recurring issues.
• Evaluated new monitoring tools and automation solutions, increasing operational efficiency.
• Conducted weekly technical audits, ensuring compliance with security policies.
• Reduced downtime by proactively identifying and resolving potential issues through monitoring tools and log analysis.
• Ensured data integrity by implementing robust backup strategies, including offsite storage solutions.
• Enhanced server performance by optimizing Linux system configurations and conducting regular maintenance.
• Provided technical guidance to junior administrators, fostering a supportive learning environment for skill development.
• Maintained high availability of web applications by configuring and managing Apache HTTP Server and Nginx reverse proxy servers.
• Keeping Servers Up, monitoring for any malicious activities like DDOS attacks, failed login attempts, Service down/hang/stop, Server Performance/Health checking for CPU, RAM, and bandwidth utilization.
• Monitoring Mail Servers for Spam/Mass Mailing/Spoofed Mails, Tracking & blocking malicious activities on Mail Server.
• Managing Storage: RAID, SAN, NAS.
• Troubleshooting Protocols related issue: SMTP, HTTP, FTP, IMAP, POP, etc.

• Led the deployment and administration of virtualization environments (VMware ESXi, Hyper-V, KVM).
• Performed kernel tuning and advanced performance optimization for Linux systems.
• Developed custom scripts for automation, reducing manual intervention for critical tasks.
• Managed patch updates and security hardening to keep systems protected from vulnerabilities.
• Led data center migrations and server consolidation projects, optimizing infrastructure.
• Implemented high-availability (HA) and disaster recovery (DR) solutions for critical applications.
• Conducted security audits to assess and improve system resilience against cyber threats.
• Designed and enforced security polices to ensure system uptime and compliance with industry standards.
• Reduced downtime by proactively identifying and resolving potential issues through monitoring tools and log analysis.
• Ensured data integrity by implementing robust backup strategies, including offsite storage solutions.
• Provided technical guidance to junior administrators, fostering a supportive learning environment for skill development.
• Maintained high availability of web applications by configuring and managing Apache HTTP Server and Nginx reverse proxy servers.
• Worked with users to determine areas of technology in need of improved usability.
• Completed reports detailing network and systems performance and downtime issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.

• Managed Linux servers (CentOS, Red Hat, Ubuntu, Debian), ensuring system stability and security.
• Installed, configured, and maintained web servers (Apache, Nginx), mail servers (Postfix, Exim), and database servers (MySQL, PostgreSQL).
• Analyzed server logs to identify performance bottlenecks and security threats (brute-force attacks, DDoS attempts).
• Monitored server health using Nagios, Zabbix, and Grafana.
• Managed backup and recovery using tools like Veeam, R1Soft, and Acronis , ensuring business continuity.
• Automated repetitive tasks using shell scripting for efficiency.
• Maintained firewall rules and security configurations to prevent unauthorized access.
• Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
• Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
• Reduced downtime with proactive system monitoring and timely issue resolution.
• Interacted directly with users to diagnose and correct major system issues and address concerns.
• Provided guidance and mentorship to junior administrators, fostering a collaborative learning environment within the team.

• Provided L1 technical support via chat and ticketing systems for Linux-based servers.
• Assisted users in basic troubleshooting related to login issues, disk utilization, email configurations, and network connectivity.
• Handled basic server monitoring, ensuring uptime and escalating critical alerts.
• Created and updated knowledge base articles for commonly encountered issues.
• Assisted in basic backup and restore processes for databases and files.
• Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
• Reduced downtime for clients through proactive maintenance and timely issue resolution.