JAHANGIR BASHA S. H
Chennai
Summary
Experienced Senior Operations Manager with over 18 years in Operations, specializing in Denial management and RCM specialist. Proven expertise in process improvement, customer service, team development, cost reduction, compliance, and people management. Strong leadership skills with a history of successfully implementing operational efficiency initiatives and automating processes to deliver business excellence. Adept at working with geographically dispersed teams and managing transitions across global work cultures.
Overview
19
19
years of professional experience
Work History
Senior Manager – Operations
NTT Data
Chennai
12.2015 - Current
- Lead process improvement and automation strategies, achieving significant cost reductions for both customer and organization
- Managed cross-functional teams and acted as a key leader for operational and people management issues
- Conducted business reviews with internal and external stakeholders to drive quality improvements and close operational gaps
- Streamlined audit processes and enhanced audit methodology for improved performance evaluations
- Developed and redefined hiring, training, and certification processes to build operational competencies
- Increased productivity by 14% in Q2 2016
- Developed an in-house tool to address documentation issues, highly appreciated by clients
- Automated patient collection processes and denial management, resulting in FTE savings
Account Manager – Operations
Visionary RCM Info Tech
Chennai
11.2014 - 09.2015
- Managed end-to-end Revenue Cycle Management processes, ensuring accurate billing and collections
- Delivered client onboarding, system transitions, and ongoing project support with a focus on improving financial outcomes
- Collaborated with clients to resolve billing issues, improve accounts receivables, and monitor cash flow performance
- Successfully transitioned a major AR conversion process, earning recognition as a phenomenal performer
- Increased process efficiency and contributed to revenue growth by addressing key operational challenges
Group Coordinator
Technosoft Pvt Ltd.
Chennai
09.2009 - 05.2013
- Led a team of 25 members in managing AR follow-up processes for medical billing services
- Engaged clients through regular reviews and consultations to improve collections and resolve concerns
- Managed team performance and ensured delivery of services within SLAs and quality standards
Team Leader
India Healthcare Sol. Pvt Ltd.
Chennai
12.2005 - 08.2009
- Supervised AR processes, leading a team in managing claims with insurance providers to ensure timely payments
- Conducted training sessions and quality control audits to improve team performance and adherence to billing standards
Education
Six Sigma Green Belt Certification -
Anna University
01.2012
Bachelor’s - Computer Science
The New College
Chennai01.2005
XII Standard -
Shalom Matric, Hr. Sec. School
Chennai01.2002
X Standard -
St. Stephens Matriculation School
Chennai01.2000
Skills
- Operations Management
- Quality Assurance
- Process Improvement
- Customer Service Operations
- Service Delivery
- Compliance & Cost Management
- Team Building & Leadership
- Transitions Management
- Process Management
Personal Information
- Date of Birth: 07/27/83
- Gender: Male
- Marital Status: Married
Visastatus
US B1/B2 Visa Holder, H3968382
Timeline
Senior Manager – Operations
NTT Data
12.2015 - Current
Account Manager – Operations
Visionary RCM Info Tech
11.2014 - 09.2015
Group Coordinator
Technosoft Pvt Ltd.
09.2009 - 05.2013
Team Leader
India Healthcare Sol. Pvt Ltd.
12.2005 - 08.2009
Six Sigma Green Belt Certification -
Anna University
Bachelor’s - Computer Science
The New College
XII Standard -
Shalom Matric, Hr. Sec. School
X Standard -
St. Stephens Matriculation School
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