Summary
Overview
Work History
Education
Skills
Personal Information
Visastatus
Timeline
Generic

JAHANGIR BASHA S. H

Chennai

Summary

Experienced Senior Operations Manager with over 18 years in Operations, specializing in Denial management and RCM specialist. Proven expertise in process improvement, customer service, team development, cost reduction, compliance, and people management. Strong leadership skills with a history of successfully implementing operational efficiency initiatives and automating processes to deliver business excellence. Adept at working with geographically dispersed teams and managing transitions across global work cultures.

Overview

19
19
years of professional experience

Work History

Senior Manager – Operations

NTT Data
Chennai
12.2015 - Current
  • Lead process improvement and automation strategies, achieving significant cost reductions for both customer and organization
  • Managed cross-functional teams and acted as a key leader for operational and people management issues
  • Conducted business reviews with internal and external stakeholders to drive quality improvements and close operational gaps
  • Streamlined audit processes and enhanced audit methodology for improved performance evaluations
  • Developed and redefined hiring, training, and certification processes to build operational competencies
  • Increased productivity by 14% in Q2 2016
  • Developed an in-house tool to address documentation issues, highly appreciated by clients
  • Automated patient collection processes and denial management, resulting in FTE savings

Account Manager – Operations

Visionary RCM Info Tech
Chennai
11.2014 - 09.2015
  • Managed end-to-end Revenue Cycle Management processes, ensuring accurate billing and collections
  • Delivered client onboarding, system transitions, and ongoing project support with a focus on improving financial outcomes
  • Collaborated with clients to resolve billing issues, improve accounts receivables, and monitor cash flow performance
  • Successfully transitioned a major AR conversion process, earning recognition as a phenomenal performer
  • Increased process efficiency and contributed to revenue growth by addressing key operational challenges

Group Coordinator

Technosoft Pvt Ltd.
Chennai
09.2009 - 05.2013
  • Led a team of 25 members in managing AR follow-up processes for medical billing services
  • Engaged clients through regular reviews and consultations to improve collections and resolve concerns
  • Managed team performance and ensured delivery of services within SLAs and quality standards

Team Leader

India Healthcare Sol. Pvt Ltd.
Chennai
12.2005 - 08.2009
  • Supervised AR processes, leading a team in managing claims with insurance providers to ensure timely payments
  • Conducted training sessions and quality control audits to improve team performance and adherence to billing standards

Education

Six Sigma Green Belt Certification -

Anna University
01.2012

Bachelor’s - Computer Science

The New College
Chennai
01.2005

XII Standard -

Shalom Matric, Hr. Sec. School
Chennai
01.2002

X Standard -

St. Stephens Matriculation School
Chennai
01.2000

Skills

  • Operations Management
  • Quality Assurance
  • Process Improvement
  • Customer Service Operations
  • Service Delivery
  • Compliance & Cost Management
  • Team Building & Leadership
  • Transitions Management
  • Process Management

Personal Information

  • Date of Birth: 07/27/83
  • Gender: Male
  • Marital Status: Married

Visastatus

US B1/B2 Visa Holder, H3968382

Timeline

Senior Manager – Operations

NTT Data
12.2015 - Current

Account Manager – Operations

Visionary RCM Info Tech
11.2014 - 09.2015

Group Coordinator

Technosoft Pvt Ltd.
09.2009 - 05.2013

Team Leader

India Healthcare Sol. Pvt Ltd.
12.2005 - 08.2009

Six Sigma Green Belt Certification -

Anna University

Bachelor’s - Computer Science

The New College

XII Standard -

Shalom Matric, Hr. Sec. School

X Standard -

St. Stephens Matriculation School
JAHANGIR BASHA S. H