Jahanwi Shree
Customer Success Associate
Chennai,
Summary
Experienced Customer Success Associate with a strong record of delivering exceptional service and building lasting client relationships. With 3.9 years in the industry, I excel at understanding customer needs, surpassing expectations, and driving business retention. Skilled in proactive problem-solving, I contribute significantly to customer loyalty and company growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Success Specialist
Mojro Technologies Pvt. Ltd.
Bengaluru
03.2022 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed a strategic plan and personalized the product onboarding for every customer, which included a detailed roadmap for introducing them to the product.
- Provided comprehensive training sessions, user guides, demos and support resources to customers.
- Collaborated with other departments, such as sales, marketing, and customer support to ensure a unified approach, enhancing the overall customer experience and fostering long-term relationships.
Senior Customer Support Analyst
Natwest Services India Pvt. Ltd
Chennai
09.2019 - 11.2021
- Managed customer relations and customer service through daily communication and interaction.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- I've been given the opportunity to Mentor New Hire's in the team and assured their better performance, once promoted to the senior analyst.
- Delivered in-depth Product and Process training, imparting knowledge of best practices for protecting data and minimizing errors.
- Supervised the work for office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Worked within task management system to receive, manage and close support requests.
- Recognized escalation needs and connected customers with advanced support staff.
Education
Bachelor Of Business Administration -
SRM Institute of
Science and Technology
07.2016 - 05.2019
Higher Secondary - undefined
St. Xavier's School
08.2012 - 05.2013
Skills
undefined
Certification
Professional Banker Certification, The Chartered Banker Institute
Timeline
Customer Success Specialist
Mojro Technologies Pvt. Ltd.
03.2022 - Current
Professional Banker Certification, The Chartered Banker Institute
08-2020
Agile Awareness Level 1, Natwest group
08-2020
Senior Customer Support Analyst
Natwest Services India Pvt. Ltd
09.2019 - 11.2021
Bachelor Of Business Administration -
SRM Institute of
Science and Technology
07.2016 - 05.2019
Higher Secondary - undefined
St. Xavier's School
08.2012 - 05.2013
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