Jahanwi Shree
Customer Success Associate
Chennai,
Summary
Experienced Customer Success Associate with a strong record of delivering exceptional service and building lasting client relationships. With 3.9 years in the industry, I excel at understanding customer needs, surpassing expectations, and driving business retention. Skilled in proactive problem-solving, I contribute significantly to customer loyalty and company growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Success Specialist
Mojro Technologies Pvt. Ltd.
Bengaluru
03.2022 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed a strategic plan and personalized the product onboarding for every customer, which included a detailed roadmap for introducing them to the product.
- Provided comprehensive training sessions, user guides, demos and support resources to customers.
- Collaborated with other departments, such as sales, marketing, and customer support to ensure a unified approach, enhancing the overall customer experience and fostering long-term relationships.
Senior Customer Support Analyst
Natwest Services India Pvt. Ltd
Chennai
09.2019 - 11.2021
- Managed customer relations and customer service through daily communication and interaction.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- I've been given the opportunity to Mentor New Hire's in the team and assured their better performance, once promoted to the senior analyst.
- Delivered in-depth Product and Process training, imparting knowledge of best practices for protecting data and minimizing errors.
- Supervised the work for office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Worked within task management system to receive, manage and close support requests.
- Recognized escalation needs and connected customers with advanced support staff.
Education
Bachelor Of Business Administration -
SRM Institute of
Science and Technology
07.2016 - 05.2019
Higher Secondary - undefined
St. Xavier's School
08.2012 - 05.2013
Skills
Back Office OperationsData Analysis
Account Management
Customer Retention
Key Account Management
Report preparation
Complaint resolution
Certification
Professional Banker Certification, The Chartered Banker Institute
Timeline
Customer Success Specialist
Mojro Technologies Pvt. Ltd.
03.2022 - Current
Professional Banker Certification, The Chartered Banker Institute
08-2020
Agile Awareness Level 1, Natwest group
08-2020
Senior Customer Support Analyst
Natwest Services India Pvt. Ltd
09.2019 - 11.2021
Bachelor Of Business Administration -
SRM Institute of
Science and Technology
07.2016 - 05.2019
Higher Secondary - undefined
St. Xavier's School
08.2012 - 05.2013