JAHNABI CHAKRABORTY

• Develop a Facilities Management Strategy that is aligned with your organization's business needs
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Driving innovations at workplace, implementing procedures, sharing best practices, for maintaining quality standards, streamlining process, for cost effective facility operations
• Managing employee engagements, conducting employee surveys, peer-to-peer conversations, social rewards, and more to keep check of the overall experience
• Developed and implemented performance enhancement strategies and plans to promote continuous improvement.

• Managing complete IFM operations with accountability and vision to provide high level of customer satisfaction as a site lead

• Handled multiple facilities & portfolios size up to 8 lakh sqft for soft services.

• Handling Annual operating budgets planning for Soft services and Front office operations

• Complete vendor Management, setting expectations on SOW. Reviewing MBR & QBR, Score card, metrics, monthly KPI with IFM service partners on site operations

• Conducting regular meetings, focus group discussions with employees & SPOCs on the offered services and measuring the client satisfaction scores through C-Sat survey.

• Driving innovations at workplace, implementing procedures, sharing best practices, for maintaining quality standards, streamlining process, for cost effective facility operations

• Actively associated in planning COVID workstream for BLR sites, involved in BCP & SAS planning during Lockdown.

• Member of RTO taskforce, driving vaccination event at sites for TPV and Amazon employees

• Handling Covid inventory for all Bangalore sites.

• Part of internal audit group to support monthly compliances related building statutory, WHS, & labor audits.

• Building and maintaining excellent rapport with Internal departments, Clients & sub ordinates.

• Service Gem award in 2021 for
• Outstanding performance at
• Amazon facility
• Best facility of the quarter award – 02 times at Amazon
• Received customer delight award and certificate for outstanding performance in Capgemini in the year 2017
• Earned 5000 welcome points for guest hospitality In ITC Gardenia, Expertise in Strategizing and establishing creative ways of enhancing client experience
• Expertise in hosting and organizing events for the existing and potentials
• Clients by attending with array of services to ensure their comfort and fruitful visit in Capgemini
• Maintaining reports and analyzing the data visits for the leadership,
• Capgemini
• Maintain healthy business relations with our internal stakeholders to provide consultancy to better manage the client visits
• Connecting internal stakeholders from different service lines to showcase various capabilities as per client requirement

• Catering sales & business development to achieve monthly and yearly targets
• Provide guidance and assist sellers and buyers in purchasing property for the right price under the best terms
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring fair and honest dealing
• Remain knowledgeable about real estate markets and best practices

• (Front Office, Hotels), Ensure gurests are greeted upon their arrival
• Monitor daily reservations and ensure assigned rooms are prepared prior to check in
• Manage check in check outs procedures including reservations and financial transactions
• Coordinate and manage communication between guests and staff and follow up to resolving client concerns
• Analyse customer feedback form hotel guestbook and on reviews and suggest ways to improve things