Devaditya Palem
Hyderabad
Summary
Motivated and dedicated professional with 1 year of experience as an API & PME Analyst at Accenture. Proven track record of handling end-to-end request processing with strict adherence to 24-48 hour turnaround times (TAT). Skilled in data validation, root cause analysis, and utilizing specialized tracking tools like NHR and Google Admin. Seeking a challenging role to leverage adaptability and technical skills to drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
API & PME Analyst
Accenture
Hyderabad
01.2022 - Current
- Managed end-to-end processing of API (Application Programming Interface) cases and PME (Proactive Manual Enforcement) tasks, consistently meeting a strict Turnaround Time (TAT) of 24-48 hours.
- Proficiently utilized internal tools including NHR (Native Human Reviewer), Red Bull Tool (Case Log), Google Admin Tool, and Developer Tracking Tool to manage and prioritize tasks.
- Conducted quality checks, data validation, and root cause analysis for delayed requests, ensuring high productivity with minimal escalations or rejections.
- Ensured strict adherence to Service Level Agreements (SLAs) and compliance standards while maintaining data security and confidentiality protocols.
- Actively contributed to process improvement initiatives to enhance efficiency and coordinated with internal teams to resolve issues effectively.
- Maintained detailed documentation for audit readiness and provided clear status updates to stakeholders and team leads.
Education
Master of Business Administration (MBA) - Finance
KGRITM PG College
08.2024
B.Com - Computer Applications
Jagruthi Degree College
01.2022
Intermediate - CEC
Gitam Junior College
01.2018
SSC -
Sai Siddhartha High School
01.2016
Skills
- MS Office
- Excel concepts
- Data visualization
- C
- HTML
- Computer basics
- NHR
- Red Bull tool
- Google Admin Tool
- Developer tracking tool
- Time management
- Root cause analysis
- Documentation
- Meticulous
- Proactive
- Adaptable
- Hardworking nature
Languages
- Telugu
- Hindi
- Kannada
- English
- Telugu
- Hindi
- Kannada
Key Competencies
Time Management, Root Cause Analysis, Documentation, Meticulous, Proactive, Adaptable, Hardworking Nature
Technical Skills
MS Office, Excel Concepts, Data Visualization, C++, HTML, Computer Basics, NHR, Red Bull Tool, Google Admin Tool, Developer Tracking Tool
Certification
Business Analyst certification course by Simplilearn
Timeline
API & PME Analyst
Accenture
01.2022 - Current
Master of Business Administration (MBA) - Finance
KGRITM PG College
B.Com - Computer Applications
Jagruthi Degree College
Intermediate - CEC
Gitam Junior College
SSC -
Sai Siddhartha High School