Jahnavi Patil
technical analyst
Summary
Senior Technical Support Engineer specializing in Software and Hardware Troubleshooting. Experienced with Most of Operating Systems and Networks in troubleshooting and support. Strong background in Technical Operations and customer relations
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Technical analyst
DXC technologies
09.2022 - Current
- Working in DXC technologies In rotational shift timing (RXO and XPO clients)
- Manage, configure and Troubleshoot all Tenants devices H/W and Sw
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
Relationship manager
Nobroker
11.2021 - 09.2022
- Worked in Nobroker
- Worked as relationship manager for the given property owner
- Found a suitable tenant for the given properties
- Achieved customer satisfaction fulfilled their needs in renting out their property
- Maintained a good relationship with the owner of the properties and provided the updates from tenants and suggested the needful changes to rent out
Customer support executive
teleperformance
04.2021 - 10.2021
- Worked in teleperformance in the rotational shift
- Handle inbound and outbound technical calls and provide the customer and technical support
- Handling all calls from the Tatasky users
- Assisting customer with accurate troubleshooting
- Worked in rotational shift achieved maximum customer satisfaction
Collection executive
secondpay
11.2019 - 03.2021
- Worked in secondpay in the regular shift timings
- Collecting the loans that the users got through online apps
- Updating the payment details and generating the bills
- Maintained proper follow-up according to the users timings
Education
diploma - Electronics and communication engineering
GOVT. Polytechnic For Women
Kadapa 04.2001 - 01.2014
SSC -
ZPHS
Venkatadripalli 01.2010 - 01.2011
Skills
Help desk and tech support
Printers
Drivers
Networks Configuration
Servers
Routers
Operating Systems
Windows servers 7
Windows servers 8
undefinedPersonal Information
Full name – Patil jahnavi
Father’s name – Patil raghavendra
contact number – 6362337226
email – Januraghu31@gmail.com
address – c/o mithun Bhargav , prop address reality apartments, flat number 203 , btm 2nd stage ,bangalore, 560078
Timeline
Technical analyst
DXC technologies
09.2022 - Current
Relationship manager
Nobroker
11.2021 - 09.2022
Customer support executive
teleperformance
04.2021 - 10.2021
Collection executive
secondpay
11.2019 - 03.2021
SSC -
ZPHS
01.2010 - 01.2011
diploma - Electronics and communication engineering
GOVT. Polytechnic For Women
04.2001 - 01.2014
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