Jahnavi T
Hyderabad
Summary
Driven professional with a background in Quality Assurance skilled in business analytics and technical support. Adept at enhancing processes and delivering insights that inform strategic decisions. Known for effective communication and problem-solving abilities, I am eager to contribute to impactful projects in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Career Transition
Autodidact
Hyderabad
06.2024 - Current
- Immersing in the dynamic world of Business Analytics through comprehensive training. Leveraging analytical skills and business understanding to extract valuable insights for impactful decision-making. Undergoing ISO/IEC 27001:2022 Lead Auditor training course.
Quality Assurance Engineer
Eskay Dyestuffs PVT.LTD
Mumbai
04.2023 - 03.2024
- Planned optimal testing schedules to ensure project scope compliance.
- Generated comprehensive reports summarizing quality assurance test outcomes.
- Analyzed current Quality Assurance procedures and suggested enhancements where needed.
Project Assistant
Consultant Chemical Professional
Hyderabad
01.2022 - 03.2023
- Engaged in regular discussions with Project Manager to resolve current issues.
- Ensured proper organization of project files.
Technical Engineer
LTI
Hyderabad
01.2021 - 11.2021
- Contributed to execution and maintenance of quality assurance strategies.
- Managed work processes and ensured quality control on ITSM tool project.
- Provided technical support to clients for smooth software deployment and updates using tools like ServiceNow, AD Admin Tool, Office 365, JDE, OBI applications, and Lotus Notes.
- Deployed and managed Windows Server 2016, including Active Directory Domain Services. Handled user and group management in Active Directory for efficient network information.
- Offered comprehensive technical assistance through various channels such as phone, mail, web, and chat for JDE/Domino and Notes apps.
- Directed escalation of tickets outside scope to relevant teams via ServiceNow.
Education
B.Tech - Electrical, Electronics And Communications Engineering
MLR INSTITUTE OF TECHNOLOGY
Hyderabad09-2020
Skills
- Technical support
- Quality assurance
- Business analytics
- Customer service
- Time management
- Team collaboration
LANGUAGES
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Certification
Business English Certificate
Issued by: Cambridge English Language Assessment, part of the University of Cambridge
Microsoft Excel
Issued by Great Learning
Business Analytics
Issued by Harvard Business School, USA
Accomplishments
Skinput Technology achieved 1st position for presenting to venture capitalists at the technical fest ATMOS 2017, held at BITS Pilani, Hyderabad Campus
Timeline
Career Transition
Autodidact
06.2024 - Current
Quality Assurance Engineer
Eskay Dyestuffs PVT.LTD
04.2023 - 03.2024
Project Assistant
Consultant Chemical Professional
01.2022 - 03.2023
Technical Engineer
LTI
01.2021 - 11.2021
B.Tech - Electrical, Electronics And Communications Engineering
MLR INSTITUTE OF TECHNOLOGY