Jahnu Sarmah
Mangaldai
Summary
Detail-oriented and dedicated professional with a strong background in electronics and communication engineering. Experienced in testing, technical support and project management .Excel in identifying defects, analyzing test results, and collaborating with cross-functional teams to deliver high-quality solutions.Diligent worker with strong communication and task prioritization skill.
Overview
2
2
years of professional experience
Work History
Test Engineer Device
Jio Platform Limited
Mumbai
06.2021 - 06.2023
- Providing technical support to customer complaint resolution team by reproducing and analyzing bugs,
- Providing Activation support to vendors and tracking number of customers per circle(22) for IOT SIMs.
- Establish clear channels of communication with vendors for timely technical support and issue resolution.
- Maintain open communication with vendors to provide feedback, share insights, and discuss potential improvements or customization .
- Define SLAs with vendors to establish expectations regarding response times, resolution procedures, and service quality
- Conducted E-SIM integration testing in various mobility and IOT devices, ensuring seamless functionality and compatibility.
- Developed and executed test plans, test cases, and test scripts to identify and resolve technical issues related to SIM integration.
- Collaborated with cross-functional teams to integrate E-SIM technology into products and services.
- Documented E-SIM integration processes, procedures, and results to support product development and im
Education
B.Tech - Electronics And Communication Engineering
NIT
Silchar05-2021
Skills
- Communication
- Data Reasearch
- Data Analysis
- Test Planning
- Problem-Solving
- Manual Testing
- Google Tools
- Test and Evaluation (T&E)
- Process Design
Timeline
Test Engineer Device
Jio Platform Limited
06.2021 - 06.2023
B.Tech - Electronics And Communication Engineering
NIT
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