Jahnvi Kanwar

Pre-opening luxury hotel, with exposure to hotel fundamentals, setup, requirements, sourcing, etc.

Departmental setup and organization were intricately planned, implemented, and sustained.

Front Office resources, a strength of 37, were sourced, recruited, inducted, and trained.

Hotel training literature and documentation for processes and procedures, data management, and reports are institutionalized.

All areas' functionalities (Operators, Concierge, Reception, Reservations) – troubleshooting and rollout were conducted.

Constant scrutiny of newly implemented processes, reports, and improvisation to sustain the department, along with robust cross-training to ensure a multitasking team for greater resilience during peak operations.

Team development and growth: developed and applied crisp, demonstrative training to combat attrition without compromising guest experience.

Process Improvements: Numerous improvements in mistake-prone areas. Automation of repetitive tasks to reduce errors.

• Recognized as the Best Front Office Manager at the Indian Hospitality Exposition Year for leading the hotel to the top rank on quality rating platforms.

• Spearheaded operations of a high-volume and ultra-luxury airport hotel with a team strength of 72 and an inventory of 386.
• Orchestrated seamless guest stays through high turnovers with precision training and optimizing team strength

• Managed round-the-clock front office operations, including front desk management, night audit, and emergencies.
• Mastered all areas and technics of operations, SOPs, Situation Handling, PMS, staff management.

• Inducted through campus placement into the Hospitality Management Program by ITC Hotels.
• Built a professional persona aligned with the organizational brand identity.
• Exposure and On-the-job training at ITC Maurya, New Delhi, ITC Grand Central, Mumbai, ITC Gardenia- Pre Opening - Bangalore.