Jai Ashok Desai
Mumbai
Summary
Dynamic Quality Assurance Auditor with a proven track record at Elevate K-12, excelling in audit planning and execution. Expert in developing evaluation rubrics and enhancing quality control processes. Adept at fostering team collaboration and providing impactful coaching, driving continuous improvement in virtual classroom standards and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Auditor
Elevate K-12
01.2024 - Current
- Company Overview: Eduvantage Learning Solutions PVT.LTD.
- Monitor and evaluate live virtual classroom sessions at Elevate K12, ensuring adherence to quality standards and instructional excellence.
- Collaborate cross-functionally with internal teams (Audit, Portal, Teacher Success) to streamline quality review processes and maintain alignment across departments.
- Develop and refine evaluation rubrics and audit frameworks to ensure accurate, consistent, and scalable quality assessments.
- Provide constructive feedback to instructional staff and support ongoing professional development through individualized coaching insights.
- Support the training and onboarding of new QA specialists by sharing best practices and quality benchmarks.
- Eduvantage Learning Solutions PVT.LTD.
Debt Recovery Specialist | Customer Support | Quality Auditor
Axis Bank
01.2018 - 01.2024
- Company Overview: via Concentrix Daksh India Pvt Ltd
- Recovered overdue payments by reaching out to customers, setting up payment plans, and following company and legal guidelines.
- Helped customers by quickly resolving their questions and problems, leading to better satisfaction and stronger relationships.
- Kept clear and accurate records of all customer calls, payments, and follow-ups using internal systems.
- Checked the quality of customer service and internal processes to find areas that needed improvement.
- Worked with different teams to understand common issues and improve service and recovery processes.
- Via Concentrix Daksh India Pvt Ltd
Education
Marketing Management And Research
Dr Babasaheb Ambedkar College of Management
VasaiSkills
- Customer communication
- Audit planning and execution
- Time management
- Problem solving
- Quality control and compliance
- Team collaboration
- Adaptability
- Quality assessment
- Evaluation rubrics
- Virtual classroom monitoring
- Cross-functional collaboration
- Process improvement
- Coaching and mentoring
- Lean Six Sigma
Certification
- DRA Certificate (Debt Recovery Agent)
- Effective ISO 9001 Internal Auditing Practices : Alison
- AI and Future Trends : Alison
- Internal Auditing – Fundamental Principles & Concepts : Alison
- Fundamentals of Quality Assurance : Alison
- The Fundamentals of ChatGPT AI Language Model : Alison
Hobbies and Interests
- Travel
- Art
- Music
- Graphic Designing
- Photography
- Freelance Tattoo Artist
Languages
- English, Fluent
- Hindi, Fluent
- Gujarati, Fluent
Affiliations
Volunteer Coordinator | Elevate K12
Tree Plantation Drive
- Organized and led a tree plantation drive, coordinating over 50 volunteers in planting 200+ saplings across the community.
- Promoted environmental sustainability and engaged local communities in green initiatives.
Yearly Skill Sync: AI and Future Trends
- Managed logistics and coordination for the annual Skill Sync event, focusing on the most voted topic—AI and Future Trends.
- Facilitated panel discussions, workshops, and presentations, enhancing the learning experience for 100+ participants.
- Collaborated with industry experts to deliver valuable insights on AI’s impact on education and future career paths.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Top Debt Recovery Agent for two consecutive quarters, consistently achieving exceptional performance and recovery results.
- Employee of the Year at Elevate K12, honored for outstanding contributions as a Quality Assurance Auditor.
Timeline
Quality Assurance Auditor
Elevate K-12
01.2024 - Current
Debt Recovery Specialist | Customer Support | Quality Auditor
Axis Bank
01.2018 - 01.2024
Marketing Management And Research
Dr Babasaheb Ambedkar College of Management
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