Accomplished outsourcing expert with more than 13 years of experience in Affiliate Management & Financials, Branch Governance, Operational Excellence, Insurance, and Prepaid & Credit Card Operations. Recent role as Affiliate Program Manager involved contract execution, stakeholder management, and strict adherence to forecasts and outsourcing governance. Demonstrated expertise in driving operational efficiency and strategic excellence in complex financial environments. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Hi, I’m
JAI DHRUVE GUPTA
New Delhi
Summary
Overview
14
years of professional experience
3
Certificates
3
Languages
4
years of post-secondary education
Work History
American Express Banking Corp. IndiaGurgaon
Manager – Ops Excellence, Affiliate Program & Secretary to Bank’s Board
07.2019 - 12.2023
Job overview
- Supported program management office in contract transformation and transition from 2019 to 2023
- Monitored and managed governance, risk, and outsourcing concerns
- Implemented 2 new control points and improved Risk Assessment in 2023, enhancing governance and risk management
- Coordinated, prepared, and presented at Bank Committee and Company Board meetings
- Ensured compliance and ongoing tracking of 3 regulations in 2022-23
- Led collaborative initiatives with finance and inter-company, resulting in recent cost savings of approximately $4MM
- Oversaw performance reporting and analyzed cost variances among 6 Affiliate Entities
- Managed stakeholder communication, serving as SPOC for contract-related activities at India branch and HQ office
- Spearheaded process standardization and efficiency improvement initiatives
- Led Global forum on outsourcing from India, promoting best practices across enterprise
- Orchestrated streamlining activities, aligning program with Global and local Banking practices and regulatory requirements to ensure compliance and profitability for Bank.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Reduced operational costs through comprehensive process improvement initiatives and resource management
American Express Banking Corp. IndiaGurgaon
Asst. Manager - Branch Governance & Bank Committee Management
11.2016 - 06.2019
Job overview
- Led diverse governance and operational initiatives, serving as linchpin for pivotal activities including Secretary to Country Board and 4 regulator-mandated committees, overseeing regulatory reviews of digital assets, and managing Bank return submissions
- Orchestrated coordination of key Bank functions, ensuring compliance through activities such as managing investments to meet SLR requirements, overseeing Bank Guarantees, and coordinating internal Bank policies and Annual BCP programs
- Collaborated with Senior Executives and Business Unit Leaders to maintain, review, and refresh 50+ Bank power of attorneys and Banking licenses, fostering strong relationships with RBI's Banking Department.
American Express Banking Corp. IndiaGurgaon
Senior Analyst – Account Maintenance
06.2015 - 10.2016
Job overview
- Led Global Portfolio and program governance, seamlessly reconciling B2B and B2C clients across Plastic and Paper Prepaid products for swift onboarding
- Pioneered program reporting automation using MS Access, streamlining workflow allocation, significantly reducing processing time, and enhancing accuracy
- Spearheaded re-assessment efforts for dormant sellers during market closures, overseeing seller servicing, and providing legacy system training 10 new members while managing daily reporting and resource planning.
American Express Banking Corp. IndiaGurgaon
Analyst – Supply Chain of Prepaid Cards
08.2013 - 05.2015
Job overview
- Managed End-to-End supply chain operations for UK B2B Gift Card Product, ensuring precise delivery through data processing, workflow management, and compliance oversight
- Offered continuous support to UK B2B partners and concierge teams for new products and processes, skillfully handling stakeholder relationships with B2B customers, clients, and internal departments.
American Express Banking Corp. IndiaGurgaon
Analyst – Supply Chain of Travelers Cheques
05.2011 - 07.2013
Job overview
- Orchestrated intricate supply chain operations spanning EMEA, JAPA, US, LAC, and SA regions, meticulously overseeing data processing and workflow management to ensure flawless global currency delivery
- Mentored team members, contributing to process enhancements, including sophisticated management of 100% vault operations.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Validated results and performed quality assurance to assess accuracy of data
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
Bharti Axa Life InsuranceNoida
Finance Executive
06.2010 - 02.2011
Job overview
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health while bagging highest premium for 2010
Education
Indian Law InstituteNew Delhi
Post Gradute Diploma from Corporate Law & Management
04.2010 - 03.2011
University Overview
SICSR, Symbiosis International UniversityPune
Bachelor of Administrative Studies
04.2007 - 03.2010
University Overview
Skills
Relationship Building and Strategic Advisory
undefinedAccomplishments
Accomplishments
- 2023, Cost Validation Leadership, Spearheaded a comprehensive head count and cost validation initiative for an affiliate firm, delivering cost savings of $4 million. These efforts directly contributed to enhancing the Bank's profitability. Recognized and rewarded at a global conference for outstanding contributions.
- 2022, Rapid Implementation and Compliance, Successfully implemented and ensured compliance with Payment System Operators Outsourcing guidelines within a record timeframe. Received numerous commendations from senior leaders in recognition of the achievement.
- 2019-2023, Audit Excellence, Maintained a flawless track record of achieving 100% compliance in all internal and external audits conducted within the areas under management. Earned appreciations from external auditors for consistently exceeding audit expectations.
Certification
Power BI
Timeline
Power BI
01-2024
Harvard Business & American Express New People Leader Program
08-2019
Manager – Ops Excellence, Affiliate Program & Secretary to Bank’s Board
American Express Banking Corp. India
07.2019 - 12.2023
Asst. Manager - Branch Governance & Bank Committee Management
American Express Banking Corp. India
11.2016 - 06.2019
Senior Analyst – Account Maintenance
American Express Banking Corp. India
06.2015 - 10.2016
Six Sigma Yellow Belt
12-2014
Analyst – Supply Chain of Prepaid Cards
American Express Banking Corp. India
08.2013 - 05.2015
Analyst – Supply Chain of Travelers Cheques
American Express Banking Corp. India
05.2011 - 07.2013
Finance Executive
Bharti Axa Life Insurance
06.2010 - 02.2011
Indian Law Institute
Post Gradute Diploma from Corporate Law & Management
04.2010 - 03.2011
SICSR, Symbiosis International University
Bachelor of Administrative Studies
04.2007 - 03.2010
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