Jai Paul

• Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
• Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
• Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Demonstrated expertise in customer service and sales through providing chat-based technical support and billing assistance for a telecommunications provider. Successfully processed bill payments and device upgrades while maintaining compliance with strict timelines, contributing to enhanced customer satisfaction. Conducted knowledge transfer sessions to improve team performance, achieving high resolution rates for network troubleshooting cases. Recognized for outstanding contributions to service level agreements and revenue growth through efficient handling of customer inquiries and upsell opportunities.

• English

• Telugu

• Tamil

• Kannada

• Hindi (only reading)