Jai Singh
Summary
Results-oriented individual with a track record in customer relations and project coordination. Known for excellent communication and attention to detail, driving team collaboration to achieve strategic goals and deliver exceptional customer experiences. Innovative team player with extensive experience in the healthcare sector. Skilled in process improvement and data analysis, contributing to enhanced service delivery and project success. Committed to maintaining high standards of customer service and operational excellence. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
US HEALTHCARE
WIPRO
08.2016 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Computer Applications - Computer And Information Systems
St, Columba’s School
07-2016
Skills
- Customer relationship management
- Process improvement
- Team collaboration
- Data analysis
- Project coordination
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Multitasking
- MS office
- Basic math
- Data entry
- Written communication
- Customer relations
- Project planning
- Multitasking Abilities
- Friendly, positive attitude
- Team management
- Teamwork and collaboration
- Supervision and leadership
- Conflict resolution
- Collaboration
- Excellent communication
- Task prioritization
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Affiliations
I was always involved in demonstrating transferable skills (leadership, teamwork, problem-solving) with the colleagues in my team.
Timeline
US HEALTHCARE
WIPRO
08.2016 - 08.2025
Bachelor of Computer Applications - Computer And Information Systems
St, Columba’s School