Summary
Overview
Work History
Education
Skills
Interests
Timeline
Certification
Accomplishments
IT Skills
Projects
AccountManager

Jai Sirohi

Technical Support Engineer
Noida,India

Summary

First-rate Technical Support Engineer with 3 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in OS, Hardware and Programming and subject matter expert on python. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Currently working toward gaining knowledge in Machine Learning and looking for an opportunity to begin career in the field. Identifying and quickly closing any knowledge gaps to offer value to employer and team.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certificates

Work History

Sr. Associate, Technical Support Engineer

Fiserv
Noida, India
11.2020 - Current
  • Identified and implemented optimal technical solutions within network environment
  • Detected and prevented outages with proactive identification, troubleshooting, and resolution of incidents
  • Increased efficiency by 20% and reduced time consumption by 25% through automations.
  • Applied machine learning to predict client survey possibility.
  • Influenced process and product improvements by offering customer-driven feedback
  • Investigated system-wide issues, located root causes, and initiated deep corrective actions to prevent recurrence
  • Fielded 3-4 calls every weekend and out-of-hours emergencies with on-call rotation
  • Reproduced and resolved customer issues using internal test environments
  • Handled over 250 tickets with remote support based on nature and complexity of issues
  • Managed system performance by monitoring operations and correcting routine issues
  • Built team knowledge base and authored technical documents on common issues
  • Stayed informed of new product features and technologies with attention to internal and market development
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Helped users via telephone to diagnose and triage problems
  • Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
  • Created, modified and debugged client specific scripts for custom jobs.

Sr. Associate, Software Developer

Fiserv
, India
08.2020 - 10.2020
  • Used standardized processes within timelines and requirements to complete projects and tasks
  • Familiar with programming languages such as Python, C++, C and SQL
  • Learned technologies and adopted tools to maximize performance and contributions
  • Increased development workflow by 10% through automations.
  • Coordinated with senior architects to manage implementations
  • Leveraged technical knowledge and project management skills to contribute to software development lifecycle.

Associate, Technical Support Engineer

Fiserv
, India
07.2019 - 07.2020
  • Trained in application functionality and error handling
  • Client handling training
  • Reproduced and resolved customer issues using internal test environments
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Appreciated with three Level-3 and three Level-2 awards from Managers and Directors at Fiserv
  • Received Star of the Month award quite a few times
  • Fastest candidate to be on floor after training
  • Completed code warriors challenges with a good score.

Education

Bachelor of Technology - Computer Science And Engineering

A.P.J. Abdul Kalam Technical University
08.2015 - 10.2019

12th Grade - PCM

Dayawati Modi Acedamy
Meerut
04.2014 - 04.2015

Skills

    Problem Solving

undefined

Interests

Sports(Basketball, Badminton, Swimming)

Photography

Books

Timeline

Sr. Associate, Technical Support Engineer

Fiserv
11.2020 - Current

Sr. Associate, Software Developer

Fiserv
08.2020 - 10.2020

Associate, Technical Support Engineer

Fiserv
07.2019 - 07.2020

Bachelor of Technology - Computer Science And Engineering

A.P.J. Abdul Kalam Technical University
08.2015 - 10.2019

12th Grade - PCM

Dayawati Modi Acedamy
04.2014 - 04.2015

Certification

Machine Learning - Udemy | ZTM

Accomplishments

Professional:

  • Resolved product issue through consumer testing.
  • Documented and resolved regular issues in product which led to increased efficiency and save time.
  • Increased work efficiency by creating automated scripts.
  • Received Level-2 and Level-3 awards from manager and director.
  • No case escalation and good surveys.

College:

  • My team's Start up Ideas (Vision and Quandary Aid) got selected for Rajasthan Hackathon 2.0 and 3.0.
  • Co-founder and head of Photography club (RIM 4.0) at college.
  • Organized various cultural and photography events successfully.

School:

  • Participated in district and state level basketball tournaments.

IT Skills

Technologies : Python, Machine Learning , C, C++, JS

Databases : SQL, Oracle, MongoDB

OS : Windows, Linux, Android



Projects

Detect Dog Breed : Machine Learning

Heart Disease Detection : Machine Learning

Email Spam Filter : Machine Learning

Movie Recommender System : Machine Learning

Tin Dog : Responsive Website

Quandary Aid : Android App

Similar Profiles

CREATE PROFILE
Jai SirohiTechnical Support Engineer