Jaideep Singh
Kurla (W)
Summary
Strategic professional in business operations, known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Internal IT (Business Lead)
Tata Consultancy Services
Mumbai
10.2015 - Current
- Managing the procurement of network links.
- End-to-end vendor management.
- The team manages procurements, renewals, validation, and billing of network links.
- Helping the team achieve daily targets to release vendor payments on a timely basis.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Negotiated contracts with third-party providers in order to secure favorable terms and pricing.
Insurance Payable Accountant (Senior Associate)
WILLIS
03.2015 - 09.2015
- As an insurance accountant, i was given the responsibility to manage the New Jersey office, which included reconciliation, processing urgent carrier payments, and helping to resolve queries from our client managers.
- As a broker, we had to make sure that funds are collected before the due date so that payments are remitted to the carrier on time, in order to avoid any cancellation of policies taken by our client.
- My role included speaking to the carrier companies in order to reconcile our books.
Team Developer
BANK OF AMERICA
04.2009 - 02.2015
- Interact with the team, solve process-related queries, and audit loans in order to maintain good quality scores for the process.
- Interacting with the line of business, getting updates from them, and updating it to the process.
- As a Mortgage Loan Examiner, provided comprehensive assistance to borrowers, to help keep them in their homes.
- To audit the compliance part of the mortgage loan accounts that are in debt.
- Achievements:
- 6 times Bronze, 4 times Silver, 2 times Gold for high performance, and 1 People’s Champion Award.
- Silver award for maintaining best quality for consecutive 3 months for my team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sr. Customer Service Representative
Intelenet Global Services
Mumbai
04.2008 - 03.2009
- Working with National Rail Enquiries as a senior customer service executive, I also worked with the sales team for the selling of calling cards.
- I received several recognition certificates for being the 'best seller,' and in appreciation for being the best seller, I was awarded the following certificates:
- Certificate for 'The Numero Uno (No. 1 in French) Advisor for four consecutive months.
- Responded promptly to inquiries from customers about products or services.
Education
B.COM -
G.N Khalsa College
Mumbai01-2008
H.S.C in Science
G.N Khalsa College
Mumbai01-2004
S.S.C -
Don Bosco High School
Mumbai01-2002
Skills
- Vendor management
- Network procurement
- Contract negotiation
- Quality control
- Financial reconciliation
- Data analysis
Timeline
Internal IT (Business Lead)
Tata Consultancy Services
10.2015 - Current
Insurance Payable Accountant (Senior Associate)
WILLIS
03.2015 - 09.2015
Team Developer
BANK OF AMERICA
04.2009 - 02.2015
Sr. Customer Service Representative
Intelenet Global Services
04.2008 - 03.2009
B.COM -
G.N Khalsa College
H.S.C in Science
G.N Khalsa College
S.S.C -
Don Bosco High School
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