JAIDEV R
Changanacherry
Summary
QSR / Retail Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Completed Graduation in Hotel management and MBA from Bharathiyar University, Coimbatore, India. Having more than 10 years of experience with pioneers of Retail and Hospitality industry leaders in the industry. Currently working as a Restaurant Manager at KFC, India.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Manager - QSR
KFC - Devyani International Ltd
Thiruvalla
07.2022 - Current
- Developed and implemented strategies to increase customer satisfaction, resulting in a 70% increase in repeat customers.
- Target V/s Achievemnt, Inventory management, KPI Analysis, P and L Preparation, Weekly and monthly report preparation and presentation.
- Responsible for the entire operations and Target driven and driving a successful restaurant through ARM, SM, TL's and Other TM's.
- Ensuring CHAMPS at Restaurant and Best Class winning all the QSR Audits( FSSAI,ROCC, FER, RTS, GES, Ratings Etc..)
- Controlling TMTO, MTO and creating Benchplan & developing new learners by updating Vault(YUM APP).
Department Manager to Store Manager
Fashion @ Big Bazaar (FBB)
Kollam
03.2020 - 01.2022
- Handled all the departments as a Sole DM and later SM, Responsible for Department Performance & SOP Adherence
- Achieve sales Budgets and control losses / Shrinkage & KPI Performance Handling.
- Maintain and Upkeep of floor & Display standards, Weekly reviews basis on the department performance and taking appropriate actions
Assistant Manager
Burger Tree - Futura Hospitality
Palakkad, Kerala
03.2018 - 03.2020
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Retail Store Manager
aLL The Plus Size Store
Kottayam
10.2015 - 03.2018
- Store management & responsible for Achieving Budget, Store Upkeep, Shrinkage Control, Driving Sales & Customer Service.
- Dealing with customer complaints & take appropriate actions to resolve it in a timely manner.
- Staff training to educate them on promotions & its implementation.
Store Manager
Choppies Hypermarket Pty Ltd
Rustenburg, South Africa
06.2014 - 10.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
BHM - Hotel Management
Bharathiyar University
Coimbatore 06.2005 - 03.2008
MBA - Marketing & HR
Bharathiyar University
Coimbatore 06.2008 - 03.2010
MS - Excel Advanced Tools - MS - Office
UDEMY
Online 01.2023 - 02.2023
FOSTAC - Food Safety, Handling And Operations
FSSAI
Cochi, Kerala 06.2023 - 06.2023
Skills
- Restaurant operations management
- Menu development
- Staff Management
- Customer Engagement
- Recruitment
- Operations Management
- Sales Growth
- Performance monitoring
- Merchandise Strategizing
- Hiring and Training
- Retail Operations
- Profit and Loss Management
- Visual Merchandising
- Supplier Communication
Accomplishments
- Maintained P & L for Q3 & Q4 - 2023
- ROCC Gold Performance for entire 1 Year
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Tamil
Elementary (A2)
A2
Timeline
FOSTAC - Food Safety, Handling And Operations
FSSAI
06.2023 - 06.2023
MS - Excel Advanced Tools - MS - Office
UDEMY
01.2023 - 02.2023
Restaurant Manager - QSR
KFC - Devyani International Ltd
07.2022 - Current
Department Manager to Store Manager
Fashion @ Big Bazaar (FBB)
03.2020 - 01.2022
Assistant Manager
Burger Tree - Futura Hospitality
03.2018 - 03.2020
Retail Store Manager
aLL The Plus Size Store
10.2015 - 03.2018
Store Manager
Choppies Hypermarket Pty Ltd
06.2014 - 10.2015
MBA - Marketing & HR
Bharathiyar University
06.2008 - 03.2010
BHM - Hotel Management
Bharathiyar University
06.2005 - 03.2008
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