Senior Team Lead
JAIGANESH SUKUMAR
Bankbazaar.com
Chennai
10
Years of experience
Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought.
Work History
4 Years
11.2022 - Current
4 Years
Senior Team Lead
Bankbazaar.com | Chennai
11.2022 - Current
- Proven expertise in driving team performance towards business targets by ensuring timely completion of application KYC processes and successful card issuance. Skilled in enhancing cross-selling opportunities, monitoring quality metrics , and delivering exceptional customer service standards.
- Led team in campaign management, productivity improvement, KYC operations, and credit card processing to enhance overall performance.
- Coached and developed underperforming employees through detailed audits, performance reviews, and actionable feedback, resulting in improved team performance..
- Improved operational efficiency and customer experience through continuous process improvement and performance management initiatives.
- Adept at conducting daily sanity checks of process flow, testing and implementing new operational procedures, and ensuring compliance with quality and process guidelines.
- Experienced in identifying operational issues, performing root cause analysis, and collaborating with technology teams to drive timely resolutions and process recovery.
4 Years 10 Months
12.2017 - 10.2022
4 Years 10 Months
Customer Relationship Officer
Bankbazaar.com | Chennai
12.2017 - 10.2022
- Engaged with customers to identify needs and deliver tailored support solutions.
- Increased customer satisfaction by resolving issues related to credit track.
- Collaborated with clients to establish and implement credit request terms, ensuring clarity and mutual understanding.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Evaluated and recommended extensions of credit based on customer profiles and financial assessments.
1 Year 1 Month
11.2016 - 12.2017
1 Year 1 Month
Customer Service Officer
Karvy Data Management Services Pvt. Ltd. | Chennai
11.2016 - 12.2017
- Contacted clients to verify account information and update services, addressing questions and concerns to maintain high customer service standards and foster brand loyalty.
- Resolved credit-related issues, enhancing operations while delivering outstanding client support.
- Managed account data and verified information with clients, past creditors and other involved parties.
Education
Bachelor of Arts - Computer Application
MATS UNIVERSITY | RAIPUR | 04-2014
Skills
Team leadership
Productivity reporting
Sales expertise
Strategic sales knowledge
Credit card processing
Training and mentoring
Direct sales
Marketing strategy
Personal Information
- Title: TEAM LEAD
- Date of Birth: 1990-10-26
- Gender: Male
- Marital Status: Single
Timeline
Senior Team Lead
Bankbazaar.com
11.2022 - CurrentRead more
Customer Relationship Officer
Bankbazaar.com
12.2017 - 10.2022Read more
Customer Service Officer
Karvy Data Management Services Pvt. Ltd.
11.2016 - 12.2017Read more
MATS UNIVERSITY - Bachelor of Arts, Computer Application
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