Jaikirat Singh Bal
Gurugram
Summary
KYC | AML | CDD & EDD | Team Handling | Customer Service | Banking Operations | Post-Sales Training and Development
Overview
8
8
years of professional experience
Work History
Team Lead (IC Role)
INK IT Solutions (NTT Data)
04.2024 - 12.2024
- Conducting Due Diligence and KYC research for institutional & corporate clients.
- Managing a team of 35 and overseeing individual and team KPIs / OKRs.
- Being the Team Lead, providing ongoing training and continuous knowledge sharing with the team.
- Established clear performance metrics for the team.
- Coached team members in techniques necessary to complete job tasks.
- Examining due diligence documents and information on the customer file based on specific trigger events.
- Analyzing transaction across a variety of payment types to look for signs of financial crime including money laundering.
Assistant Manager
Extramarks Education India Pvt Ltd
06.2022 - 11.2023
- Managed and trained the business group's Know Your Client process (KYC) and Anti-Money Laundering process (AML) in strict compliance
- Through understanding of the client's business and related parties to monitor client's activities.
- Support sales staff in handling and documenting customer accounts.
- Performing further investigation on identified suspicious clients and client's transactions and report.
- Verifying the source of transactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Process Developer
Genpact
06.2021 - 12.2021
- Effectively conducted AML /KYC formality reports on questionable accounts and transactions
- Analyzed client data, documentation, and negative news to determine a Client Risk Profile as established under the KYC Procedures
- Used transactional and customer records, external data, publicly-available information, and other information to identify suspicious or unusual activity
- Additionally supported the Order to Cash (OTC) team that includes customers inquiry, sales order to delivery & invoicing.
Customer Service & Operations Analyst
NatWest Group
06.2017 - 04.2021
- CMS (Customer Maintenance Service) involving customer accounts closures, Redemption statement and Customer Mortgage payments
- Hands-on in verification, one account handling and transferring of Customer repayment funds
- Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
- Conduct additional background research as appropriate, to help assess risk and mitigate AML risk
- Developed and implemented a streamlined process of KYC and AML data collection, reporting and tracking the same
- Handled Mortgage accounts under UK project migration.
- Preparing Redemption statement, fund transferring and loan settlement.
- Involving various activities carried out starting from the account opening till the closure of the customer's account, transferring funds from one Application to another
Education
Bachelor of Business Administration (BBA) -
JIMS
New Delhi, DL01.2017
Skills
- Team Work
- Advance Excel
- Pivot Table
- PPT/Word
- Logical and quantitative abilities
- Salesforce
Accomplishments
- Nominated for LOV (Learning Our Values) from UK/ Onshore clients.
- Recognized for performing consistently well with Spot Ovations.
- Have been rewarded for giving multiple process improvement ideas (STBs and Yes checks).
- Coordinated special public and private events at organizational level.
Timeline
Team Lead (IC Role)
INK IT Solutions (NTT Data)
04.2024 - 12.2024
Assistant Manager
Extramarks Education India Pvt Ltd
06.2022 - 11.2023
Process Developer
Genpact
06.2021 - 12.2021
Customer Service & Operations Analyst
NatWest Group
06.2017 - 04.2021
Bachelor of Business Administration (BBA) -
JIMS
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