JAIKRISHNA KUMAR PMP

• Spearheaded the global standardization of Kimberly Clark's Manufacturing Execution System across multiple sites, driving process uniformity and efficiency.

• Expertly led Agile sprint planning and execution, fostering team synergy and aligning backlog management with strategic objectives through close collaboration with Product Owner.

• Facilitated Scrum-of-Scrums to optimize cross-team workflows and proactively resolved impediments to maintain sprint momentum.

• Managed project timelines and backlogs with Agile mindset, ensuring adaptability to evolving project requirements.

• Developed comprehensive project plans using MS Project, monitored vendor performance against timelines, and tracked financials in relation to project milestones, leveraging Azure DevOps for development and testing oversight.

• Advocated for Agile methodologies, delivering daily updates and weekly presentations to global stakeholders to ensure adherence to aggressive project timelines.

• Oversaw entire project lifecycle, from initiation to closure, including requirements analysis, SOW drafting, contract negotiations, and post-deployment activities such as Hyper care and knowledge transfer.

• Maintained project alignment with Regional Consolidated Schedule, adeptly managing deviations and internal Change Requests to re calibrate project timelines.

• Worked in tandem with Regional Program Manager to ensure project synchronization, calendar management, and financial oversight of scope changes.

• Proficient in Agile tools and platforms, including JIRA, Clarity, Microsoft Project, and Azure DevOps.

• Resolved problems, improved operations and provided exceptional service.

• Spearheaded end-to-end eCommerce solutions, specializing in Magneto projects, B2C implementations, and comprehensive maintenance support for eCommerce applications.

• Orchestrated project lifecycle from scoping and requirements analysis to work plan development and timeline management, serving as pivotal liaison for onsite/offshore teams, clients, and stakeholders.

• Drove financial oversight through meticulous cost estimation, work order production, SLA agreements, budget management, and enhancement of project profitability.

• Enhanced team efficiency by refining software development methodologies within Scrum frameworks, contributing to organizational best practices.

• Proactively identified and mitigated project risks, ensuring successful project outcomes, while maintaining transparency through JIRA dashboard reporting and effective backlog management in collaboration with Product Owners.

• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

• Delivered comprehensive end-to-end solutions for MAGENTO-based projects, including B2C implementations, while providing ongoing support and maintenance for e-commerce applications for Elsevier -UK

• Successfully managed multiple e-commerce projects, ensuring timely delivery while implementing strategic processes and policies to drive innovation and improvements, including BVA and ITRIM processes.

• Spearheaded organizational restructuring to optimize hierarchy, resulting in enhanced project revenue. • Expertly handled project scoping, requirements gathering, and development of detailed work plans and timelines, coupled with meticulous cost estimation and budget management.

• Crafted and negotiated work orders, SLA agreements, and billing processes, contributing to project maturity enhancements and profitability.

• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout project lifecycle.

• Motorola - 3G Mobile Application Testing :
• Spearheaded TEST Management for Motorola's mobile product lines, focusing on design and execution of both automated and manual test strategies throughout product life cycles.
• Managed team of 35 in Mobile Multimedia Application Testing, enhancing Android features on 3G Droid2 series and Begonia handsets.
• Conducted comprehensive product validations for mobile applications across various devices and platforms, addressing Functional, Usability, Performance, and Security requirements.
• Analyzed and provided critical feedback on application designs, overseeing full spectrum of testing activities from planning to defect resolution using Test Central.
• Ensured timely delivery of high-quality products, meeting M-Gate deadlines and establishing QA infrastructure that enhanced team efficiency, resulting in significant cost savings.
• Achieved notable reduction in expenses, saving $ 13,000 in cash and $ 7,000 in effort hours annually through successful implementation of automation.
• Distinguished by the "Above & Beyond" award for the successful launch of Motorola's Begonia 3G mobiles.
• Played pivotal role in development of organization-wide quality assurance framework, driving consistency and excellence across all testing activities.
• Established culture of continuous improvement within testing team, fostering professional growth and skill development.

• Successfully executed the seamless transition and knowledge transfer of Nortel Access Networks PV Testing from Ottawa, Canada, to IBM Bangalore, overseeing a team of 30+ members (2008-2009).
• Demonstrated expertise in Transition and Delivery Management, adept at Operations and Systems Support, coupled with exceptional Customer Support skills. Highly skilled in enhancing system processes to boost operational efficiency and achieve targets within budget, time, and quality standards.
• Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
• Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.

• Motorola - CDMA Wireless Technology : Lead the comprehensive release-level testing for Alltel–USA and KDDI–Japan, including product and performance evaluations on live network elements such as EMX and HLR, utilizing both manual and automated test scripts.
• Orchestrated seamless onsite transition and knowledge transfer (KT) of MSC-system level testing from Motorola-Chicago to Tech Mahindra Bangalore, enhancing operational efficiency.
• Effectively managed the onsite knowledge transfer of Motorola HLR domain functions from Cork, Ireland, to Tech Mahindra Bangalore, ensuring continuity and expertise retention.
• Delivered multiple system level testing releases for Alltel–USA and KDDI–Japan, overseeing all phases from estimation and test planning to execution, defect tracking, and test management.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.