Versatile Operations Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in company operations.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
11
11
Certificates
1
1
Language
Work History
Director of Operations
Wellness Solutions, Pvt, Ltd
Ernakulam
06.2016 - Current
Working closely with company’s senior management to meet company objective.
Creating efficient workflows for the smooth running of the company.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Mentored and coached team members to foster productive and engaging work environment.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Trained new employees on proper protocols and customer service standards.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored office workflow and administrative processes to keep operations running smoothly.
Executing negotiations, budgeting & purchasing activities to maximize company’s productivity.
Partner IT Operations
J&B Consultants
Ernakulam
11.2019 - Current
Define project scope, objectives, and deliverables. Develop comprehensive project plans, including timelines, resource allocation, and budgets.
Assemble project teams, assign responsibilities, and provide direction and guidance to team members. Foster collaboration and ensure that team members understand their roles and responsibilities.
Manage project resources, including personnel, equipment, and materials. Ensure that resources are allocated efficiently and effectively to meet project objectives.
Identify and assess project risks. Develop risk mitigation strategies and contingency plans to minimize project disruptions.
Define and maintain quality standards for project deliverables. Conduct regular quality checks and ensure that project outputs meet these standards.
Maintain clear and open communication with project stakeholders, including clients, executives, team members, and external vendors. Provide regular project status updates and address any issues or concerns promptly.
Monitor project budgets and expenditures. Ensure that projects are delivered within the approved budget constraints.
Manage project scope changes and assess their impact on project timelines, budgets, and resources. Implement change control processes as needed.
Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other relevant records.
Ensure that project objectives are met, and project deliverables are accepted by stakeholders.
Conduct post-project evaluations to identify lessons learned and areas for improvement.
Director
Aneka Infotech Pvt, Ltd
Ernakulam
05.2016 - Current
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Worked closely with clients to analyze and fulfill IT requirements
Head of Operations
Nutrigenomics Pvt, Ltd
Ernakulam
03.2017 - Current
Plan and execute the logistics operations for both import and export shipments, including coordinating transportation, warehousing, and distribution. Ensure on-time delivery and cost efficiency.
Stay updated on international trade regulations, customs requirements, and import-export laws. Ensure that all shipments comply with relevant regulations and documentation is accurate and complete.
Manage a team of logistics coordinators, customs specialists, and other personnel involved in the import-export process. Provide guidance, training, and performance evaluation.
Develop and maintain relationships with freight forwarders, carriers, customs brokers, and other service providers. Negotiate contracts and rates to optimize costs and services.
Oversee the preparation of import and export documentation, including bills of lading, invoices, packing lists, and customs declarations. Verify accuracy and completeness.
Implement strategies to improve supply chain efficiency, reduce lead times, and minimize costs. Identify opportunities for process optimization and automation.
Monitor inventory levels and ensure optimal stock levels to meet customer demands. Implement inventory control measures to minimize carrying costs.
Collaborate with quality control teams to ensure that imported and exported products meet quality and safety standards.
Develop and manage budgets for import-export operations. Monitor expenses and identify cost-saving opportunities.
Maintain strong relationships with customers, suppliers, and partners. Address customer inquiries and concerns related to shipments and logistics.
Head Operations Manager
Carnival Wellness Solutions Pvt, Ltd
Ernakulam
06.2016 - 03.2019
Introduced new methods, practices, and systems to reduce turnaround time.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Implemented wellness resort project at Fort Kochi.
Implemented Tridhi Wellness Cafe for healthy eatery.
Senior Technical Support Engineer
Diyar United Company
Ahemadi
09.2015 - 05.2016
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Served as primary point of contact for support relating to owned solutions and products.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Met with team personnel to share details of discovered issues and recurrent custom complaints.
Performed root cause analysis of reported issues to enact corrections.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Documented faults and bugs for referral to development staff for use in updates.
IT Training Coordinator
M H Alshaya
Kuwait City
09.2013 - 08.2015
Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Compiled training handbook and related course materials.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Worked with central management to identify, plan, align, and address training needs.
Facilitated high-quality training program delivery to employees and external stakeholders.
Developed and executed strategies to improve training program performance.
Produced training manuals, presentations and resources for enhanced learning.
Created and maintained detailed training records and reports for management review.
Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Designed and delivered web-based, self-directed learning materials.
Worked with vendors to customize courseware to accommodate business needs.
IT- Technical Support Engineer
Diyar United Company
09.2009 - 09.2013
Diyar is a leading regional Information and Communication Technology Company and has built their success and reputation through partnering with esteemed customers
It continues to invest in Home (the Middle East), by Integrating latest Technologies, Innovating in Services and by Implementing Solutions that add values to business
Key Responsibilities:
Providing IT support for the KOC Main Office staff which includes all the top management of the company
IT support to Offices working under Kuwait Oil Company (KOC) & Kuwait Oil Tanker Company (KOTC)
Installing Operating Systems like Windows Vista, Windows 7, Windows XP
Configuring & troubleshooting mobile devices like i-phone, i-pad, Android phones, Blackberry and Nokia phones
Supporting RDP services for smart phones and i-pad
Configuring & Troubleshooting Client computers in LAN and assigning appropriate Rights & permissions
Installation & Maintenance of network printers & print servers
Troubleshooting Computer hardware software, Email, Networking & virus related problems
Configuring and troubleshooting of company e-mails on laptops and other mobile devices
Configuring wireless network for laptops
Formatting and reconfiguring of hard disk
Installing & Supporting Antivirus MacAfee, F-secure, and Nod-32 in a domain centralized environment
Involved in migration of PC’s from Windows XP to Windows 7 using User State Migration Tool (USMT)
Part of the team for customizing USMT for KOC project
Computer Analyst
CANAR Trading & Contracting Company
Ahmadi
04.2009 - 09.2009
CANAR is associated with major international firms specialized in providing clients with complete feasibility studies, front and engineering, project management consultancies, turnkey engineering – procurement – construction projects, and multidiscipline construction services
Since 1970, our association with these firms, has led to us securing and successfully executing several lump-sum turnkey EPC and consulting projects and services
Key Responsibilities:
Installing Operating Systems like Windows Vista, Windows 7, Windows XP
Resetting password for Domain users
Configuring & Troubleshooting Client computers in LAN and assigning appropriate Rights & Permissions
Troubleshooting Computer hardware software, Email, Networking & virus related problems
Configuring and Troubleshooting Outlook 2000, XP, MS outlook 2003, MS Outlook 2007
Configuring wireless network for laptops
Formatting and reconfiguring of hard disk
IT Engineer & Office Administration
Wellness Solutions Pvt Ltd
Kochi
09.2007 - 04.2009
Wellness solution is a Kochi (Kerala, India) based healthcare organization catering to the health care needs of individuals and corporate with various kinds of health care programmes
Key Responsibilities:
Directing and Managing 18 staff and Network of external local market
Managing IT department of the company
Generating new clients for the company
Designing the new salary scale in the company
Responsible for new ventures in hospitality industry
Responsible in starting the import export division for the company
Managing the Import Export division of the company
Team Leader
Big-Fish Group Pvt Ltd
Melbourne
08.2005 - 08.2007
Big-Fish Group is a private company responsible for the marketing of major companies like American Express, Citibank, Austar, Optus, and GE-Money etc
Key Responsibilities:
Training and Managing a team of 8 - 10 people
In charge of Training, Sales & Marketing of major financial institution like American Express, Citibank & GE-Money
In charge of Sales and Marketing of the Telecommunication Giant Optus
Responsible for Marketing for American Express Credit cards on major events in Melbourne like the Australian Open, Common Wealth Games, and Formula 1 etc
Part of the team which conducted road trip marketing and sales in different states in (New South Wales (Sydney), Queensland (Brisbane) & Tasmania (Hobart)) for Austar Satellite Television
Software Engineer
Wellness Solutions Pty Ltd
Kochi
04.2004 - 07.2005
Wellness solution is a Kochi (, , India) based healthcare organization catering to the health care needs of individuals and corporate with various kinds of health care clinics
Project Name: - Health Management System, Part of the team which did the software for the company
Part of the team which designed the database
Education
Master of Computer Application (MCA) - Information Technology
Sathyabama Institute of Science And Technology (Deemed University)
Chennai
06.2001 - 03.2004
Bachelor of Science - Computer Science
K.V.V.S College of Science And Technology, Kerala University
Adoor
06.1998 - 04.2001
High School Diploma -
Pamba College Parumala, M.G University
Parumala
06.1996 - 03.1998
No Degree - 10th
Holy Angels School
Adoor
Skills
Budget development
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Certification
Microsoft Certifications
Timeline
Partner IT Operations
J&B Consultants
11.2019 - Current
Head of Operations
Nutrigenomics Pvt, Ltd
03.2017 - Current
Director of Operations
Wellness Solutions, Pvt, Ltd
06.2016 - Current
Head Operations Manager
Carnival Wellness Solutions Pvt, Ltd
06.2016 - 03.2019
Director
Aneka Infotech Pvt, Ltd
05.2016 - Current
Senior Technical Support Engineer
Diyar United Company
09.2015 - 05.2016
IT Training Coordinator
M H Alshaya
09.2013 - 08.2015
IT- Technical Support Engineer
Diyar United Company
09.2009 - 09.2013
Computer Analyst
CANAR Trading & Contracting Company
04.2009 - 09.2009
IT Engineer & Office Administration
Wellness Solutions Pvt Ltd
09.2007 - 04.2009
Team Leader
Big-Fish Group Pvt Ltd
08.2005 - 08.2007
Software Engineer
Wellness Solutions Pty Ltd
04.2004 - 07.2005
Master of Computer Application (MCA) - Information Technology
Sathyabama Institute of Science And Technology (Deemed University)
06.2001 - 03.2004
Bachelor of Science - Computer Science
K.V.V.S College of Science And Technology, Kerala University
Business Head - India at Ascent wellness and pharma solutions Pvt Ltd ( API Holdings)Business Head - India at Ascent wellness and pharma solutions Pvt Ltd ( API Holdings)
Program Assistant – Project Administration & Opera at Public Health Foundation of IndiaProgram Assistant – Project Administration & Opera at Public Health Foundation of India