Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jaikrishnan Sreekumar

Jaikrishnan Sreekumar

Director Operations
Ernakulam, Kerala

Summary

  • Versatile Operations Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in company operations.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
19
years of professional experience
7
7
years of post-secondary education
11
11
Certificates
1
1
Language

Work History

Director of Operations

Wellness Solutions, Pvt, Ltd
Ernakulam
06.2016 - Current
  • Working closely with company’s senior management to meet company objective.
  • Creating efficient workflows for the smooth running of the company.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Executing negotiations, budgeting & purchasing activities to maximize company’s productivity.

Partner IT Operations

J&B Consultants
Ernakulam
11.2019 - Current
  • Define project scope, objectives, and deliverables. Develop comprehensive project plans, including timelines, resource allocation, and budgets.
  • Assemble project teams, assign responsibilities, and provide direction and guidance to team members. Foster collaboration and ensure that team members understand their roles and responsibilities.
  • Manage project resources, including personnel, equipment, and materials. Ensure that resources are allocated efficiently and effectively to meet project objectives.
  • Identify and assess project risks. Develop risk mitigation strategies and contingency plans to minimize project disruptions.
  • Define and maintain quality standards for project deliverables. Conduct regular quality checks and ensure that project outputs meet these standards.
  • Maintain clear and open communication with project stakeholders, including clients, executives, team members, and external vendors. Provide regular project status updates and address any issues or concerns promptly.
  • Monitor project budgets and expenditures. Ensure that projects are delivered within the approved budget constraints.
  • Manage project scope changes and assess their impact on project timelines, budgets, and resources. Implement change control processes as needed.
  • Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other relevant records.
  • Ensure that project objectives are met, and project deliverables are accepted by stakeholders.
  • Conduct post-project evaluations to identify lessons learned and areas for improvement.

Director

Aneka Infotech Pvt, Ltd
Ernakulam
05.2016 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Worked closely with clients to analyze and fulfill IT requirements

Head of Operations

Nutrigenomics Pvt, Ltd
Ernakulam
03.2017 - Current
  • Plan and execute the logistics operations for both import and export shipments, including coordinating transportation, warehousing, and distribution. Ensure on-time delivery and cost efficiency.
  • Stay updated on international trade regulations, customs requirements, and import-export laws. Ensure that all shipments comply with relevant regulations and documentation is accurate and complete.
  • Manage a team of logistics coordinators, customs specialists, and other personnel involved in the import-export process. Provide guidance, training, and performance evaluation.
  • Develop and maintain relationships with freight forwarders, carriers, customs brokers, and other service providers. Negotiate contracts and rates to optimize costs and services.
  • Oversee the preparation of import and export documentation, including bills of lading, invoices, packing lists, and customs declarations. Verify accuracy and completeness.
  • Implement strategies to improve supply chain efficiency, reduce lead times, and minimize costs. Identify opportunities for process optimization and automation.
  • Monitor inventory levels and ensure optimal stock levels to meet customer demands. Implement inventory control measures to minimize carrying costs.
  • Collaborate with quality control teams to ensure that imported and exported products meet quality and safety standards.
  • Develop and manage budgets for import-export operations. Monitor expenses and identify cost-saving opportunities.
  • Maintain strong relationships with customers, suppliers, and partners. Address customer inquiries and concerns related to shipments and logistics.

Head Operations Manager

Carnival Wellness Solutions Pvt, Ltd
Ernakulam
06.2016 - 03.2019
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Implemented wellness resort project at Fort Kochi.
  • Implemented Tridhi Wellness Cafe for healthy eatery.

Senior Technical Support Engineer

Diyar United Company
Ahemadi
09.2015 - 05.2016
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Performed root cause analysis of reported issues to enact corrections.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Documented faults and bugs for referral to development staff for use in updates.

IT Training Coordinator

M H Alshaya
Kuwait City
09.2013 - 08.2015
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Compiled training handbook and related course materials.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Worked with central management to identify, plan, align, and address training needs.
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Developed and executed strategies to improve training program performance.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Created and maintained detailed training records and reports for management review.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Designed and delivered web-based, self-directed learning materials.
  • Worked with vendors to customize courseware to accommodate business needs.

IT- Technical Support Engineer

Diyar United Company
09.2009 - 09.2013
  • Diyar is a leading regional Information and Communication Technology Company and has built their success and reputation through partnering with esteemed customers
  • It continues to invest in Home (the Middle East), by Integrating latest Technologies, Innovating in Services and by Implementing Solutions that add values to business
  • Key Responsibilities:
  • Providing IT support for the KOC Main Office staff which includes all the top management of the company
  • IT support to Offices working under Kuwait Oil Company (KOC) & Kuwait Oil Tanker Company (KOTC)
  • Installing Operating Systems like Windows Vista, Windows 7, Windows XP
  • Configuring & troubleshooting mobile devices like i-phone, i-pad, Android phones, Blackberry and Nokia phones
  • Supporting RDP services for smart phones and i-pad
  • Configuring & Troubleshooting Client computers in LAN and assigning appropriate Rights & permissions
  • Installation & Maintenance of network printers & print servers
  • Troubleshooting Computer hardware software, Email, Networking & virus related problems
  • Configuring and troubleshooting of company e-mails on laptops and other mobile devices
  • Configuring wireless network for laptops
  • Formatting and reconfiguring of hard disk
  • Installing & Supporting Antivirus MacAfee, F-secure, and Nod-32 in a domain centralized environment
  • Involved in migration of PC’s from Windows XP to Windows 7 using User State Migration Tool (USMT)
  • Part of the team for customizing USMT for KOC project

Computer Analyst

CANAR Trading & Contracting Company
Ahmadi
04.2009 - 09.2009
  • CANAR is associated with major international firms specialized in providing clients with complete feasibility studies, front and engineering, project management consultancies, turnkey engineering – procurement – construction projects, and multidiscipline construction services
  • Since 1970, our association with these firms, has led to us securing and successfully executing several lump-sum turnkey EPC and consulting projects and services
  • Key Responsibilities:
  • Installing Operating Systems like Windows Vista, Windows 7, Windows XP
  • Resetting password for Domain users
  • Configuring & Troubleshooting Client computers in LAN and assigning appropriate Rights & Permissions
  • Installing & Maintaining Network printers & print servers
  • Troubleshooting Computer hardware software, Email, Networking & virus related problems
  • Configuring and Troubleshooting Outlook 2000, XP, MS outlook 2003, MS Outlook 2007
  • Configuring wireless network for laptops
  • Formatting and reconfiguring of hard disk

IT Engineer & Office Administration

Wellness Solutions Pvt Ltd
Kochi
09.2007 - 04.2009
  • Wellness solution is a Kochi (Kerala, India) based healthcare organization catering to the health care needs of individuals and corporate with various kinds of health care programmes
  • Key Responsibilities:
  • Directing and Managing 18 staff and Network of external local market
  • Managing IT department of the company
  • Generating new clients for the company
  • Designing the new salary scale in the company
  • Responsible for new ventures in hospitality industry
  • Responsible in starting the import export division for the company
  • Managing the Import Export division of the company

Team Leader

Big-Fish Group Pvt Ltd
Melbourne
08.2005 - 08.2007
  • Big-Fish Group is a private company responsible for the marketing of major companies like American Express, Citibank, Austar, Optus, and GE-Money etc
  • Key Responsibilities:
  • Training and Managing a team of 8 - 10 people
  • In charge of Training, Sales & Marketing of major financial institution like American Express, Citibank & GE-Money
  • In charge of Sales and Marketing of the Telecommunication Giant Optus
  • Responsible for Marketing for American Express Credit cards on major events in Melbourne like the Australian Open, Common Wealth Games, and Formula 1 etc
  • Part of the team which conducted road trip marketing and sales in different states in (New South Wales (Sydney), Queensland (Brisbane) & Tasmania (Hobart)) for Austar Satellite Television

Software Engineer

Wellness Solutions Pty Ltd
Kochi
04.2004 - 07.2005
  • Wellness solution is a Kochi (, , India) based healthcare organization catering to the health care needs of individuals and corporate with various kinds of health care clinics
  • Project Name: - Health Management System, Part of the team which did the software for the company
  • Part of the team which designed the database

Education

Master of Computer Application (MCA) - Information Technology

Sathyabama Institute of Science And Technology (Deemed University)
Chennai
06.2001 - 03.2004

Bachelor of Science - Computer Science

K.V.V.S College of Science And Technology, Kerala University
Adoor
06.1998 - 04.2001

High School Diploma -

Pamba College Parumala, M.G University
Parumala
06.1996 - 03.1998

No Degree - 10th

Holy Angels School
Adoor

Skills

Budget development

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Certification

Microsoft Certifications

Timeline

Partner IT Operations

J&B Consultants
11.2019 - Current

Head of Operations

Nutrigenomics Pvt, Ltd
03.2017 - Current

Director of Operations

Wellness Solutions, Pvt, Ltd
06.2016 - Current

Head Operations Manager

Carnival Wellness Solutions Pvt, Ltd
06.2016 - 03.2019

Director

Aneka Infotech Pvt, Ltd
05.2016 - Current

Senior Technical Support Engineer

Diyar United Company
09.2015 - 05.2016

IT Training Coordinator

M H Alshaya
09.2013 - 08.2015

IT- Technical Support Engineer

Diyar United Company
09.2009 - 09.2013

Computer Analyst

CANAR Trading & Contracting Company
04.2009 - 09.2009

IT Engineer & Office Administration

Wellness Solutions Pvt Ltd
09.2007 - 04.2009

Team Leader

Big-Fish Group Pvt Ltd
08.2005 - 08.2007

Software Engineer

Wellness Solutions Pty Ltd
04.2004 - 07.2005

Master of Computer Application (MCA) - Information Technology

Sathyabama Institute of Science And Technology (Deemed University)
06.2001 - 03.2004

Bachelor of Science - Computer Science

K.V.V.S College of Science And Technology, Kerala University
06.1998 - 04.2001

High School Diploma -

Pamba College Parumala, M.G University
06.1996 - 03.1998

No Degree - 10th

Holy Angels School
Jaikrishnan SreekumarDirector Operations