Jaikumar A
Bangalore,KA
Summary
Accomplished techno-functional leader with 18 years of proven experience in data management, data migration, and large-scale transformation programs. Passionate about leveraging data to drive customer-centric, business value–oriented results, with a record of managing complex data migrations and transformations across processes such as Demand to Quote (D2Q), Quote to Cash (Q2C), Record to Report (R2R), Procure to Pay (P2P), and Issue to Resolution (I2R) for diverse business functions. Leader bringing strategic leadership and operational excellence to drive organizational success. Skilled in data management, product management team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, Customer Data Management
Omnissa Software India Pvt Ltd (Formerly EUC Division of VMware / Broadcom)
05.2024 - Current
- Established and led a customer data management team of 12 members, achieving 100% adherence to SLA commitments consistently.
- Developed and implemented comprehensive processes, policies, and governance frameworks for effective customer data management.
- Defined and documented end-to-end business and data management processes to standardize operations and enhance team collaboration.
- Developed comprehensive playbooks, SOPs, and knowledge base articles to support consistent execution and ease of onboarding new team members.
- Maintained 96% unique customer records through rigorous deduplication processes, improving data integrity and customer satisfaction metrics.
- Led the implementation and Salesforce integration of D&B (Dun & Bradstreet) data services.
- Designed and implemented a hierarchical structure with four levels for customers and partners to support organizational needs.
- Designed and established streamlined partner and vendor account creation workflows.
- Created and managed Lead to Account and Deal Registration to Account mapping processes for seamless data alignment.
- Administered entitlement account number creation and ongoing management.
- Oversaw the management of contractors and vendors, ensuring compliance with company standards.
- Designed and managed performance metrics and KPIs to measure process effectiveness and identify bottlenecks.
- Proactively identified process risks and implemented mitigation plans to minimize operational disruptions in production environments.
- Enhanced change management procedures to integrate process updates smoothly into daily operations with minimal impact.
- Championed cross-functional collaboration with business units, IT, and vendors to resolve data and process issues and implement continuous improvements.
- Implemented performance metrics and dashboards to monitor team effectiveness, quality standards, and service level agreements (SLAs) maintaining a 100% SLA achievement rate consistently.
Product Line Manager, End user Computing (EUC)
VMware / Broadcom India Pvt Ltd (Broadcom Acquired VMware in Nov 2022)
11.2021 - 04.2024
- Directed master data migration projects, transitioning data from VMware and Broadcom systems to Omnissa platforms.
- Led comprehensive data cleansing initiatives to ensure data integrity and readiness for migration.
- Defined strategic, risk-mitigated migration plans and mapped source-to-target data architectures tailored to project needs.
- Executed end-to-end data migration flawlessly, delivering accurate, consistent, and validated transfer of data with zero disruption to business operations.
- Conducting data analysis, profiling, mapping, remediation, and cleansing to support migration from VMware’s EBS/SDP stack to cloud service ecosystems.
- Led change management initiatives to evolve team processes, tools, and workflows aligned with organizational transformation.
- Promoted a culture of innovation and data-driven decision-making within the team, enabling scalable data management solutions.
- Led end-to-end management of business systems migration, treating the systems as a product, ensuring seamless transition with minimal disruption and maximum value delivery.
- Defined scope and prioritized initiatives for Quote to Cash (Q2C) process improvement, aligning technology and business objectives.
- Collaborated with cross-functional teams—including sales, finance, IT, and operations—to design, develop, and implement system enhancements that drive process efficiency and automation.
- Worked closely with leadership to develop project budgets, resource plans, and risk mitigation strategies, ensuring alignment with organizational goals.
- Championed a product-centric approach to business systems, continuously assessing performance, user feedback, and industry best practices to identify areas for innovation.
- Designed and implemented new workflows, automation, and reporting capabilities to improve transparency, speed, and data accuracy for the Q2C lifecycle.
- Managed stakeholder expectations by providing regular updates, managing scope changes, and ensuring delivery within agreed timelines and quality standards.
- Facilitated change management activities, including training and documentation, to ensure smooth adoption and operational excellence.
- Analysed process pain points and worked with cross-functional teams to deliver targeted solutions, driving continuous process optimization and scalability.
Lead Business Analyst, Enterprise Data and Analytics (EDA)
VMware Software India Pvt Ltd
11.2018 - 10.2021
- Defined current- and future-state architectures, specifically for M&A and legacy system migrations, ensuring seamless transitions and continuity of business operations.
- Collaborated with distributed teams, IT, and operations to operationalize data processes post-implementation and resolve business-critical queries.
- Partnered with leadership to align programs with budget, resourcing, risk management, and prioritized business outcomes.
- Set clear expectations and provided regular program updates to leadership and stakeholders, ensuring transparency and stakeholder alignment.
- Streamlined end-to-end processes and workflows, introducing automation and standardization to eliminate manual remediation.
- Oversaw vendor engagement and successfully managed 60+ AWF resources, ensuring optimal external partner collaboration.
- Mentored and trained new team members, supporting both business and career development; documented and imparted best practices for future-state operations.
- Conducted proactive data audits and implemented risk mitigation strategies to minimize fallout and ensure robust data quality during migrations.
- Managing data scope, migration criteria, business rules, and proactive remediation for master data migration from VMware SAP MDG stack to Informatica platform.
- Onboarding partners from legacy systems to VMware Partner Program through data mapping and migration of master, transactional, and contact data to O2C systems.
- Led end-to-end data migration initiatives, developing comprehensive migration strategies, timelines, and risk mitigation plans to ensure seamless data transfer with minimal business disruption.
- Managed cross-functional teams including IT, data analysts, and business stakeholders to define data scope, quality standards, and validation criteria.
- Designed and implemented foundational processes and workflows for data extraction, transformation, and loading (ETL), ensuring adherence to data governance policies and compliance requirements.
- Conducted detailed data profiling, cleansing, and validation to identify issues early and implement proactive remediation strategies.
- Established process governance frameworks, standard operating procedures (SOPs), and documentation to support consistent data management and operational efficiency.
- Provided leadership in resource planning, capacity management, and timeline tracking, ensuring project milestones were met within scope and budget.
- Facilitated knowledge transfer sessions, training, and documentation to enable smooth handover and operational readiness post-migration.
- Coordinated with vendors and external partners for system integrations, data validation, and delivery assurance.
- Collaborated with stakeholders to define future state process maps, aligning technical solutions with business needs and scalability.
- Monitored data quality and process performance through KPIs and dashboards, driving continuous improvement initiatives.
- Led cross-functional teams including engineering and business stakeholders to deliver scalable data solutions and enhancements.
- Championed data governance and quality standards within product development to ensure compliance and trusted data delivery.
- Facilitated workshops and customer interviews to gather requirements, validate solutions, and build strong stakeholder relationships.
Senior Business Analyst, Enterprise Territory Management
VMware Software India Pvt Ltd
11.2014 - 10.2018
- Configured and maintained enterprise-level territory management systems in SFDC, ensuring data accuracy and supporting seamless territory assignment workflows.
- Streamlined territory alignment processes through automation and best practices, reducing manual overhead and improving transparency for all stakeholders.
- Led territory realignment initiatives using Salesforce and IBM ILOG, optimizing territory boundaries and resource allocation to maximize sales coverage and efficiency.
- Collaborated closely with sales leaders to design and implement data-driven territory assignment strategies aligned with organizational growth targets and market opportunities.
- Developed and maintained dynamic territory models, supporting annual and mid-year sales planning cycles and enabling agile adjustments to business priorities.
- Facilitated stakeholder workshops and feedback sessions to capture and refine business requirements for territory assignment and sales planning processes.
- Acted as the primary liaison between sales teams, leadership, and operations to clarify territory boundaries and adjudicate assignment conflicts.
- Created and maintained comprehensive documentation of dispute cases, root causes, actions taken, and outcomes to drive transparency and consistency.
Business Analyst / Senior Business Analyst, Entitlement Data Governance
VMware Software India Pvt Ltd
11.2010 - 10.2014
- Led successful migration of customer entitlement data from multiple legacy systems to a unified portal, enhancing entitlement support and operational efficiency.
- Planned and executed large-scale remediation programs post system go-live, resolving critical data issues and implementing sustainable process and system fixes.
- Coordinated and managed delivery across 80+ data, process and system issues to drive timely resolution of data discrepancies and improvement initiatives.
- Developed and led remediation strategies to address data quality issues in install base and service contracts, delivering actionable solutions through manual and automated interventions.
- Created comprehensive remediation playbooks to standardize response to data quality challenges, ensuring repeatable and scalable process improvements.
- Facilitated end-to-end migration of renewal processes from external CRM platforms to internal systems, improving business agility and supporting growth objectives.
- Collaborated closely with business and IT stakeholders to optimize data migration workflows, safeguard data integrity, and support critical business transitions.
- Enabled seamless transition of business operations through proactive identification, root-cause analysis, and resolution of post-launch data and system issues.
Business Analyst, APJ Alliance & Channels (APJ A&C)
Oracle Software India Pvt Ltd
09.2007 - 07.2010
- Automated daily, weekly, and monthly reporting processes using Excel, Access, and VBA macros, significantly improving report generation efficiency.
- Developed comprehensive dashboards consolidating all revenue reports, enabling real-time insights and decision-making.
- Performed qualitative analysis on key business KPIs, including fulfillment metrics and non-standard discount deal evaluation.
- Conducted region-specific analyses comparing distribution versus reseller partner revenue and pipeline performance to identify growth opportunities.
- Managed and delivered a wide range of revenue reports, including Quarterly Business Review (QBR) packs, scorecards, standard key reports, GSI co-sell reports, and partner performance dashboards.
- Generated weekly pipeline forecasting and risk assessment reports for alliance partners, improving sales forecast accuracy.
- Designed, implemented, and administered Siebel Analytics dashboards, optimizing visibility into sales and revenue data.
- Developed custom applications leveraging Database, PL/SQL, Portal, APEX, and Siebel to provide actionable insights for APAC GVPs, GMs, partner development, and sales teams.
- Reviewed and analyzed fulfillment and non-standard discount deals to ensure compliance and profitability.
- Oversaw monthly KPI management and reporting, driving continuous performance monitoring and improvements.
- Implemented data validation and quality checks within reporting applications to ensure accuracy and reliability of metrics.
- Coordinated with cross-functional teams to gather reporting requirements and tailor dashboards for diverse stakeholder needs.
- Automated report distribution workflows, reducing manual intervention and improving accessibility of key insights.
- Enhanced data visualization using advanced charting and KPI indicators to facilitate faster interpretation by leadership.
- Monitored and optimized system performance for reporting platforms, reducing load times and increasing user adoption.
- Developed ad hoc reports and analyses to support strategic sales initiatives, marketing campaigns, and partner evaluations.
- Collaborated with finance and operations teams to align revenue reporting with financial close processes and audit requirements.
- Led training sessions for end-users to improve proficiency in self-serve analytics and report usage.
- Established documentation standards for reporting tools and processes to ensure continuity and scalability.
Education
Post Graduate Program - Product Management
Institute of Product Leadership (IPL)
Bengaluru, IndiaPost Graduate Program - Business Analysis
Purdue University
IndianaMBA - Specialization in Information Technology (IT)
VMU
Skills
- Proficient in master data management
- Data management practices
- Cross-functional team leadership
- Program oversight and execution
- Team leadership
- Sales Territory Management
- Vendor Management
- Data migration management
- Agile project management skills
- Application and Tools (Oracle EBS and Fusion, Sales force, D&B, Tableau, Informatica, SAP MDG, Oracle MDM
- Experienced with JIRA and Confluence
- Data Quality tools (Trillium, Address Doctor, DQM)
- Proficient in SQL and data retrieval
- Experienced with Microsoft Office Suite and automation tools
Certification
- International Certification in Product Management (ICPM)
- PMI Certified Project Management Professional (PMP)
- IC Agile Certified Professional Agile Coach (ICP-ACC)
- Scaled Agile Certified Safe Program Consultant (SPC)
- Scaled Agile Certified Safe Agilist (SA)
- Kanban Management Professional (KMP)
- Certified Lean Six Sigma Black Belt (LSSBB)
- Certified Lean Six Sigma Green Belt (LSSGB)
- Scrum Alliance Certified Agile Leadership Essentials (CAL-E)
- Scrum Alliance Certified Scrum Professional (CSP-SM)
- Scrum Alliance Certified Advanced Scrum Master (ASM)
- Scrum Alliance Certified Product Owner (CSPO)
- Scrum Alliance Certified Scrum Master (CSM)
- Certified Data Scientist
- Certified in Big data and data Science
- Axelos Certified MSP (Managing Successful Program) Practitioner
- Axelos Certified PRINCE2 Project Management Practitioner
- Axelos Certified ITIL in ITSM
- Completed Certification training on Communication skills with Dale Carnegie
- Completed De Bono lateral thinking training
Additional Details:
- Age: 42 years
- Gender: Male
- Marital Status: Married
- Passport: Indian passport holder with valid B1/B2 US visa