Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Toolstechniques
Accomplishments
Timeline
Generic

Jaikumar Adikesavan

Senior Business Analyst
Chennai

Summary

Experienced professional with 14 years of expertise in Business Analysis, Software Implementation, Quality Assurance Testing, and a strong background in Shipping and Logistics, Credit card management, Automobile ERP, and Facility management domains. Seeking a challenging position to effectively utilize skills and knowledge in a dynamic environment. Possess a wealth of industry knowledge and expertise to contribute to any organization.

Overview

19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Senior Business Analyst

Encora Innovation Labs India Pvt Ltd
02.2022 - Current
  • Working for UK Customs Declaration System and (HMRC) Declaration submission interface [CHIEF & CDS] project
  • Involved in requirement study, gap analysis and providing functional assistance to the team
  • Work closely with the UX designers to work on the wireframes and walkthrough the stakeholders & development team on the same
  • Involved in data analysis of Customs data and worked on the data migration using excel ETL tool
  • Involved in mapping the Customs data to construct a multipurpose document that can be used for import, export, and transit purposes and for response messages.

Business Analyst

NewAge Software & Solutions
05.2021 - 02.2022
  • Work closely with the Product Manager and the team to continuously refine the product backlog and maintain continuous delivery of features
  • Participated in Sprint Planning, Daily Scrum, Sprint Review, Product Backlog Refinement, Sprint Retrospective, Release Planning, and PI planning meetings
  • FreightX - Define requirements and Acceptance, Assist to outside dimension from the market/competitor perspective & intuitive UI/UX inputs
  • Managed the Agile product development process and product management with ownership of features end to end visibility and UAT sign off with taking it to live & follow up
  • EFS - Strengthen customs module, support and lead critical eFS Customs enhancements for customer satisfaction
  • Execute and reviewing functional tests and evaluate results to ensure accuracy and quality of complex system changes
  • Interface with clients and gain understanding of requirements/processed through meetings and discussions.

Senior Software Consultant (Customer Happiness)

Lattice Computer Consultancy (UAE)
05.2018 - 03.2021
  • Gather the New Requirements / Change Requests, participate in software design and analysis phase; Suggest improvements for the betterment of the desired outcome
  • To Investigate and resolve the Application issues and provide support and troubleshooting
  • Working with 20-member team to develop Bug Hotfixes/ change requirement [CR], support and assist the end users by deploying the new requirements and by closing the support tickets (Mantis) within the SLA deadline
  • Analyse the Open / Re-open / Critical tickets (Mantis) and provide priority to act upon instantly
  • Record the support calls in Ticketing application and act swiftly on the Support ticket
  • Ensure timely rollout of the deliverables and maintain detail log of all support requests
  • Assist the user community by providing User Manuals, real-time training and walk-through sessions
  • Get Sign-off from the business users upon successful Implementation of the application
  • To act as a Focal point for the Client's requirement, meeting the stakeholders, train the business users (Offline / Online), clarify the user queries, requirement gathering, analysis and take care of the Application Support team
  • Identifying the Opportunities that can improve the efficiency of Business processes
  • To assist the software development team for functional and technical queries
  • Troubleshoot technical issues and identify modifications needed in the existing application to meet changing User requirements
  • Perform end-to-end Testing including the Regression scenarios before deployment
  • Updating the Regression Repository for the modifications on existing functionalities
  • Update the milestone periodically to track the progress of the support ticket
  • Prepare the project schedule, track and escalate the deviations (if any)
  • Present the project presentation on a 'milestone' basis to the Project manager on a weekly basis.

Team Lead-Software Quality Assurance

MOL Information Technology Pvt Ltd
Chennai
10.2009 - 03.2018
  • Worked for the dedicated IT division of Mitsui OSK Lines (MOL), Japan
  • Responsible for Accounts Payable, Intermodal, Per-Diem, Brokerage & Commission modules
  • Assisted the Global Support Group team to address the user queries / support calls
  • Software Product Testing, Functional and Manual Testing, SDLC full cycle, Bug reporting, Client Interaction, UAT coordination and user training through MOL LMS
  • Handled an 8-member team
  • Assign task to the team members, observe the status and review the test cases
  • Review the defects before reporting to the development team
  • Conducted weekly meetings to share the status of the tasks to the team members
  • Improved the Product Knowledge of the team members thru quick KT sessions
  • Interacted with developers to analyze business requirements and functional specifications of the project
  • Prepared Weekly & Monthly status reports and reported to the QA Manager
  • Involved in all aspects of the software development life cycle
  • Performed Regression testing, Functional testing, User Acceptance testing and Integration testing
  • Co-coordinating the UAT by providing help document to users performing UAT
  • Developed Test plan and Test cases for Manual Testing
  • Executed functional and Regression test cases and verified actual results against expected results
  • Logged and reviewed the defects in MATRIX Ticketing Tool
  • Participated in weekly analysis meeting with the development team
  • Reviewed the FYI & Online help documents
  • Trained the Product knowledge to new joiners.

Team Lead- Implementation and Functional Testing

iBox Technology Pvt Ltd
Chennai
11.2007 - 10.2009
  • Worked for the dedicated IT division of Mediterranean Shipping Company (MSC)
  • Analyze the user requirements and functional specifications; develop Test cases to cover overall QA testing
  • Co-ordinate with the existing clients to receive new requirements, modifications, and/or bugs and on receipt, analyze the same & test the programs
  • Handled a 4-member team efficiently to deliver the tested, bug-free programs in time to clients including Quick Booking, CMS, Tariff management, Export & Import Doc, Equipment Monitoring, EDI flows (CODECO, COARRI and COPRAR), Detention, Demurrage calculation and B/L print modules
  • Responsible for coordinating with the client during the entire development phase for new projects, functionality testing and roll-over the changes to production
  • Performed Functional, Sales Force Integration Testing, System, Database, Regression and UAT Testing
  • Prepared detailed Test plans and Test cases for functional, Integration
  • Logged Bugs/Defects and performed Regression Testing after rectification from Developers
  • Generated weekly Status Reports to the team manager & participated in weekly status meeting with Team members, Team manager & Technical team
  • Traveled to On-Site location, provided hands-on training to the users, and successfully implemented the software.

IT -MIS Officer- Implementation and Support

Piaggio Vehicles Pvt Ltd
Pune
05.2005 - 11.2007
  • Implemented and supported the Desktop and Web version of the Automobile ERP software
  • Reported the defects to the development team
  • Worked closely with the development team and simulated the steps to reproduce the defects
  • Executed functional and system tests manually
  • Executed Test Scripts and analyzed the results based on the requirements
  • Rolled over the latest versions to production and Implemented in client end
  • Actively participated in Bug Analysis meetings
  • Submitted the Status report of tests performed on a weekly basis.

Education

Bachelor of Engineering-Electronics - undefined

Anna University
01.2001 - 04.2005

MBA - Human Resource - undefined

Anna University
01.2007 - 04.2009

Skills

Business Analysis & Superior Software Implementation

Certification

Agile Scrum Master -Exin

Personal Information

  • Age: 40
  • Passport Number: Z3967032
  • Date of Birth: 23-April-1984
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Toolstechniques

Brainstorming sessions, Experiments, Observation, User Story creation, Story Maps, Process Flow, Jira, Miro, MS Office Suite, SQL, Planning, Migration, Integration, Risk, Issue, Change Management, Waterfall, Agile

Accomplishments

  • Led process improvements that increased efficiency by 25% and reduced costs.
  • Analyzed data trends to provide insights that boosted revenue or optimized operations.
  • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Analyzed data trends to provide insights that boosted revenue or optimized operations.

Timeline

Senior Business Analyst

Encora Innovation Labs India Pvt Ltd
02.2022 - Current

Business Analyst

NewAge Software & Solutions
05.2021 - 02.2022

Senior Software Consultant (Customer Happiness)

Lattice Computer Consultancy (UAE)
05.2018 - 03.2021

Team Lead-Software Quality Assurance

MOL Information Technology Pvt Ltd
10.2009 - 03.2018

Team Lead- Implementation and Functional Testing

iBox Technology Pvt Ltd
11.2007 - 10.2009

MBA - Human Resource - undefined

Anna University
01.2007 - 04.2009

IT -MIS Officer- Implementation and Support

Piaggio Vehicles Pvt Ltd
05.2005 - 11.2007

Bachelor of Engineering-Electronics - undefined

Anna University
01.2001 - 04.2005

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Jaikumar AdikesavanSenior Business Analyst