Jaikumar Adikesavan

Business Analysis & Superior Software Implementation

Software Quality Assurance Testing and Troubleshooting Skills

Hands on experience in executing multiple End-to-End Implementation Software projects involved in Requirements Gathering, Designing, Implementing solutions for key account's clients

Detailed understanding of SDLC

Good experience in performing Functional testing, Web Testing and Backend Testing using SQL Queries (Oracle and SQL Server databases, Stored Procedures) and can write Queries

Specialized in executing QA efforts for small to large sized projects from requirements inception to production release, including well rounded testing skills with a firm understanding of Functional, System, User Acceptance and Regression Testing logging and maintaining the Defect Log

Liaise between the Clients and Technical team to translate the requirements in simple and accurate manner Solved recurring issues, documenting and promoting best current practices

Problem Solving- Identify and resolve problems in a timely manner; Gather and analyse information skilfully; Develop alternative solution; Work well in group problem solving situations, Created Support Knowledge Base and SOP's

Proven ability to coordinate across functional teams of IT professionals, business executives, and other key stakeholders towards common goals and objectives

Onsite software Implementation and Support experience

Defined and communicated product vision and roadmaps aligned with business objectives

Managed and prioritized product backlogs, ensuring feature development met customer and business needs

Collaborated with cross-functional teams (engineering, marketing, leadership) to align on product goals

Proficient in Agile methodologies (Scrum, Kanban), facilitating efficient collaboration and delivery

Created and refined user stories and acceptance criteria to guide development teams

Conducted user feedback to drive data-informed product decisions

Monitored and analyzed KPIs to measure product success and inform future enhancements

Acted as a technical liaison between product and development teams to ensure smooth implementation of features

Prioritized tasks and features based on business value, customer impact, and strategic goals

Conducted comprehensive data analysis to identify trends, generating actionable insights that led to a 20% increase in operational efficiency

Facilitated requirements gathering sessions with stakeholders, successfully documenting and prioritizing over 100 plus user stories for a major software upgrade

Led cross-functional teams in Agile projects, ensuring timely delivery of high-quality products by implementing best practices and continuous feedback loops

Developed and maintained business process models, driving process improvements that reduced cycle time by 30% and enhanced customer satisfaction

Utilized SQL to extract and manipulate data for reporting purposes, supporting key business decisions and identifying potential areas for cost savings

Collaborated with IT and business stakeholders to define project scope and objectives, resulting in successful project completion within budget and schedule constraints

Created and maintained comprehensive documentation, including functional specifications, user manuals, and training materials, to support end-user adoption and ongoing training

Executed stakeholder management strategies, effectively communicating project updates and aligning expectations, which resulted in a 85% satisfaction rating from key stakeholders

Worked with major liners MSC (2 years) & Mitsui OSK Lines (10 years) in Software Development and end to end implementation including Booking, Bill of Lading, Manifest, Demurrage/Detention, Customs EDIs, Warehouse, Bond Managements & Transshipment planning