Jaikumar Dasarathan

• Heading Operations-Project Management-Client Servicing-Quality-Training across 3 sites – Chennai / Hyderabad / Mumbai
• Responsible for Service Delivery, Capacity planning, People Management, Work Flow Management and Automation
• Discussing with top Hollywood studios on their requirements and delivering on time
• Digitally restored films of many Oscar winning & award-winning movies & worked for Archives
• Involved in creating workflows to increase the production efficiency
• Managing the P & L with Revenue enhancement and Cost control
• Managing Projects with end to end delivery
• Providing Strategic directions to the team and ensure that the organizational goals are met along with the Client Committed deliverables
• Co-ordinating with HR and IT support functions
• Maintaining and Preparing data and participating in the MRMs
• Working on the RFPs and New Projects along with the Pre-Sales Team and working along with Client Services Team on mining additional projects from existing clients
• Streamlined and Lead the team on NFAI, Nepal Archive Project, NAE Archive Project, FINAS Archive project worth 500 million INR – Film digitization and restoration
• Part of the team which won the RFP from NFAI for Restoration of Film – 300 million INR
• Key Achievements:
• Enhanced the process through automation and increased the revenue with available resources
• Identifying various software, applications, and tools available in the market to improve the productivity of the team
• Providing solution for client available budgets
• Planned and prepared work schedules for 400 employees to assign employees to specific duties.
• Controlled spending on overhead and equipment by devising and executing cost-management procedures.
• Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
• Generated $ in additional revenue by growing customer base through outstanding service.

• Establishing productive, professional relationships with key personnel in assigned partner accounts
• Responsible for managing 3000 accounts across the global market as Channel account manager
• Conduct market analysis and evaluate competitor's practices and market trend
• Working along with the Software development team and testing team in product enhancement & technical support
• Contacting CEO/CTO/IT Managers in MSP, SMB, mid- size enterprises in Europe, North America, Canada and other regions
• Worked with marketing team on generating new leads, marketing campaigns, Google Ad words, industry leading analysts
• Key Achievements:
• Achieved ~ 1 million USD per year sales from the assigned partner accounts
• Successfully implemented the inbound voice support process
• Worked with software developers in building up CRM product
• Proven ability to learn quickly and adapt to new situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed strong communication and organizational skills through working on group projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Service desk and Incident Management support
• Supporting employees on service desk issues
• Co-ordination with Dev team on resolving Severity 1 tickets
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Identified issues, analyzed information and provided solutions to problems.

Supported BT UK ISP Customers with their technical issue

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Troubleshooting the ADSL faults, connectivity issues and configuring a new ADSL setup.
• Troubleshooting wireless issues and hardware issues
• Mentoring a team size of 15
• Monitor and handle all escalation queues to ensure hand-off times between Tiers.
• Key responsible for the FCR (First Call Resolution)
• Drive Metrics and Maximize performance by effectively managing and guiding the team
• Acted as a Floor coach providing improvement training

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Technical support for Netgear networking products
• Troubleshooting SOHO Routers, Switches, Hub, wireless products and other networking products
• Supported US and UK customers