Summary
Overview
Work History
Education
Skills
Interests
Timeline
Jaikumar Dasarathan

Jaikumar Dasarathan

Assistant General Manager (Operations)
Chennai

Summary

A versatile, high-energy, result-oriented leader with nearly 18+ years of experience in Project Management and Operations across various domains (Digital Film Digitization and Restoration (Media), BPO, ITES) while delivering best in class services and meeting business needs in a fast paced, dynamic, and globally expanding Customer Expectations Proficient in analyzing and evaluating available technology-based solutions, and restructuring the process to achieve higher levels of efficiency & effectiveness. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Dedicated Media professional with a history of meeting company goals utilizing consistent and organized practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Assistant General Manager of Operations

Prasad Corporation Pvt Ltd
Chennai
11.2015 - Current
  • Heading Operations-Project Management-Client Servicing-Quality-Training across 3 sites – Chennai / Hyderabad / Mumbai
  • Responsible for Service Delivery, Capacity planning, People Management, Work Flow Management and Automation
  • Discussing with top Hollywood studios on their requirements and delivering on time
  • Digitally restored films of many Oscar winning & award-winning movies & worked for Archives
  • Involved in creating workflows to increase the production efficiency
  • Managing the P & L with Revenue enhancement and Cost control
  • Managing Projects with end to end delivery
  • Providing Strategic directions to the team and ensure that the organizational goals are met along with the Client Committed deliverables
  • Co-ordinating with HR and IT support functions
  • Maintaining and Preparing data and participating in the MRMs
  • Working on the RFPs and New Projects along with the Pre-Sales Team and working along with Client Services Team on mining additional projects from existing clients
  • Streamlined and Lead the team on NFAI, Nepal Archive Project, NAE Archive Project, FINAS Archive project worth 500 million INR – Film digitization and restoration
  • Part of the team which won the RFP from NFAI for Restoration of Film – 300 million INR
  • Key Achievements:
  • Enhanced the process through automation and increased the revenue with available resources
  • Identifying various software, applications, and tools available in the market to improve the productivity of the team
  • Providing solution for client available budgets
  • Planned and prepared work schedules for 400 employees to assign employees to specific duties.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Generated $ in additional revenue by growing customer base through outstanding service.

Partner Relations Manager

Vembu Technologies
Chennai
02.2010 - 10.2015
  • Establishing productive, professional relationships with key personnel in assigned partner accounts
  • Responsible for managing 3000 accounts across the global market as Channel account manager
  • Conduct market analysis and evaluate competitor's practices and market trend
  • Working along with the Software development team and testing team in product enhancement & technical support
  • Contacting CEO/CTO/IT Managers in MSP, SMB, mid- size enterprises in Europe, North America, Canada and other regions
  • Worked with marketing team on generating new leads, marketing campaigns, Google Ad words, industry leading analysts
  • Key Achievements:
  • Achieved ~ 1 million USD per year sales from the assigned partner accounts
  • Successfully implemented the inbound voice support process
  • Worked with software developers in building up CRM product
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Senior Service Desk Associate

Unisys Global Services
12.2007 - 01.2010
  • Service desk and Incident Management support
  • Supporting employees on service desk issues
  • Co-ordination with Dev team on resolving Severity 1 tickets
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.

Senior Technical Support Officer

HCL Technologies BPO Services Ltd
06.2006 - 12.2007

Supported BT UK ISP Customers with their technical issue

  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Troubleshooting the ADSL faults, connectivity issues and configuring a new ADSL setup.
  • Troubleshooting wireless issues and hardware issues
  • Mentoring a team size of 15
  • Monitor and handle all escalation queues to ensure hand-off times between Tiers.
  • Key responsible for the FCR (First Call Resolution)
  • Drive Metrics and Maximize performance by effectively managing and guiding the team
  • Acted as a Floor coach providing improvement training

Technical Support Engineer

Slash Support Pvt. India Ltd
08.2005 - 04.2006
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Technical support for Netgear networking products
  • Troubleshooting SOHO Routers, Switches, Hub, wireless products and other networking products
  • Supported US and UK customers

Education

MBA - HR

Madras University
05.2006 - 04.2008

B.E - Electrical & Electronics

Anna University
07.2001 - 04.2005

Skills

    Project Management

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Interests

Listening to Music

Playing with kids

Timeline

Assistant General Manager of Operations - Prasad Corporation Pvt Ltd
11.2015 - Current
Partner Relations Manager - Vembu Technologies
02.2010 - 10.2015
Senior Service Desk Associate - Unisys Global Services
12.2007 - 01.2010
Senior Technical Support Officer - HCL Technologies BPO Services Ltd
06.2006 - 12.2007
Madras University - MBA, HR
05.2006 - 04.2008
Technical Support Engineer - Slash Support Pvt. India Ltd
08.2005 - 04.2006
Anna University - B.E, Electrical & Electronics
07.2001 - 04.2005
Jaikumar DasarathanAssistant General Manager (Operations)