Jaikumar Devnani
Ulhasnagar
Summary
Seasoned operations associate with 3+ years of experience in enhancing sales and customer relations. Skilled in leveraging insights-driven decision-making and advanced Excel functions to streamline processes and improve profitability. Adept at conducting effective training sessions and ensuring optimal stock availability to meet sales targets. Proven track record in fostering customer satisfaction through efficient complaint and inquiry resolution.
Overview
4
4
years of professional experience
Work History
Sales Co-worker
IKEA India Pvt Ltd
02.2020 - 05.2023
- Ensured seamless store operations and enhanced customer engagement through diligent task completion and daily interactions.
- Checked various data sources and ensured stock availability via Sales Location Management in order to maximize profit from the sales locations.
- Facilitated training sessions for new employees on company policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
Associate - Operations
WNS Global Pvt Ltd
08.2019 - 02.2020
- Efficiently managed and resolved customer inquiries, complaints, and escalations for British Airways, ensuring high customer satisfaction.
Education
Bachelor of Arts - English Literature
CHM College
04-2022
HSC - Arts
CHM College
01-2018
SSC -
St.Joseph Convent High School
01-2015
Skills
- Insights-Driven Decision Making
- Sales strategy implementation
- Excel functions such as pivot tables, VLOOKUP, etc
- Intermediate level of proficiency in making MS PowerPoint presentations
- Fluent English Communication
- Customer service
Affiliations
- Playing and watching football matches
- Reading books
- Playing Chess
- Watching and occasionally playing poker
Timeline
Sales Co-worker
IKEA India Pvt Ltd
02.2020 - 05.2023
Associate - Operations
WNS Global Pvt Ltd
08.2019 - 02.2020
Bachelor of Arts - English Literature
CHM College
HSC - Arts
CHM College
SSC -
St.Joseph Convent High School
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