Jaime Davis
South Bend
Summary
Accomplished Certified Medical Assistant with a proven track record at Beacon Health System, adept in clinical documentation and providing exceptional patient care. Enhanced clinic efficiency and patient satisfaction through effective communication and meticulous medical records management. Skilled in inventory management and conflict resolution, contributing to a positive and efficient healthcare environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant, AAMA
Beacon Health System
02.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Certified Medical Assistant, AAMA
Southwest Michigan Center for Orthopaedics
11.2017 - 02.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Office Assistant
Lakeland Regional Health Medical Center
02.2016 - 11.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Emergency Room Registrar
Lakeland Regional Health Medical Center
12.2014 - 02.2016
- Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
- Streamlined registration processes for improved efficiency and reduced wait times.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
- Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
- Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
- Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
General Merchandise Support Manager
Walmart
01.2009 - 04.2013
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Optimized employee scheduling to ensure adequate staffing levels during peak business hours.
- Oversaw the execution of planograms, ensuring product placement aligned with corporate guidelines for optimal sales results.
- Boosted team morale and productivity through consistent communication, recognition, and constructive feedback.
- Ensured compliance with company policies, procedures, and safety standards in all aspects of store operations.
- Conducted regular audits of departmental processes to identify areas for improvement and implement corrective actions.
- Streamlined inventory management by implementing efficient organization and tracking systems.
- Maintained accurate records of inventory levels using various software platforms for seamless supply chain management.
- Coordinated with vendors to ensure timely delivery of merchandise orders while minimizing backorders or delays.
- Evaluated competitor offerings to identify potential opportunities for growth and differentiation within the market.
- Fostered a collaborative work environment by encouraging open communication among team members to share ideas and best practices.
- Reduced shrinkage with vigilant loss prevention efforts and comprehensive staff training.
- Participated in ongoing professional development opportunities to stay current on industry trends, best practices, and emerging technologies.
- Supported store operations by ensuring timely replenishment of merchandise on the sales floor.
- Developed strong relationships with customers by actively listening to their needs, swiftly resolving issues, and offering tailored recommendations based on individual preferences.
- Improved store sales performance through effective merchandising strategies and visual displays.
- Assisted in recruitment, hiring, and training processes for new employees to maintain a high-performing team.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
General Merchandise Stocker
Walmart
02.2007 - 12.2008
- Unloaded arriving product stock and moved to store display areas.
- Changed sales floor signs to show current pricing and support product promotions.
- Checked and pulled defective or expired products from shelves.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
Certified Medical Assistant
Orion University
01-2008
Skills
- Clinical documentation
- Medication administration
- Patient care
- Medical records management
- Inventory management
- Conflict resolution
- Patient assessments
- Inventory and supply management
- Sterilization techniques
- Vital sign monitoring
- Electronic health records
Certification
Registered Orthopedic Tech, ASOP
Casting Instructor, ASOP
Timeline
Certified Medical Assistant, AAMA
Beacon Health System
02.2020 - Current
Certified Medical Assistant, AAMA
Southwest Michigan Center for Orthopaedics
11.2017 - 02.2020
Office Assistant
Lakeland Regional Health Medical Center
02.2016 - 11.2017
Emergency Room Registrar
Lakeland Regional Health Medical Center
12.2014 - 02.2016
General Merchandise Support Manager
Walmart
01.2009 - 04.2013
General Merchandise Stocker
Walmart
02.2007 - 12.2008
Certified Medical Assistant
Orion University
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