Jaimin Desai

Reusables-as-a-Service : Replacing Single-use disposables by Reusables from Food Service Sector

Summary: An Entrepreneur and A Business Leader

As the founder and CEO of zerOware, I've navigated a transformative journey of a typical startup with a revolutionary idea, scarce resources, never ending challenges, uncertainty, hard work, organic growth and path to profitability.

• Diverse Clientele: 2000+ customer (D2C) and client base (B2B) across Pune City. Fortune 100 corporates, online restaurant aggregators, esteemed athlete groups, renowned caterers, schools to name a few.
• Positive Impact: Averted 2 lakh single-use disposables, 2000 KG of TOXIC waste, conserving 10 lakh liters of water, and preserving 34 trees from chopping down.
• Recognitions:
• Top 30 startups of Pune by International Institute of Management, Pune (https://www.iimspune.edu.in/)
• Top 3 startups working towards sustainability by Poornam Ecovision, Pune (https://poornamecovision.org/)
• SEED funding by Center for Youth Development and Activities (https://cydaindia.org/)
• Business Acumen: My journey taught me invaluable skills: product\service ideation, idea execution, market research and estimation, identifying user persona and target market, product positioning, sales and marketing strategies, competitive analysis, financial management, team leadership.
• Operational Excellence : 180+ 5-STAR google reviews speaks volume about our growth and customer centric approach. I thrive on challenges, driving teams toward success. These qualities stem from the unique path of entrepreneurship.
• Stakeholder-Driven Multitasker: My adeptness at multitasking and managing multiple stakeholders has been instrumental in our success. Balancing diverse responsibilities while maintaining strong relationships is second nature to me.

Cyber Security, GRC, Microservices Architecture, Cloud Computing, Java, C#.NET, Powershell

Customer-Centric Approach:

• Primary interface for engineering escalations.
• Client-base spanned across the globe : NA, EMEA and APAC. Mostly Fortune 500 clients including top-tier financial institutions worldwide.
• Combined accounts value was 100 million USD.
• Successfully navigated 10+ critical situations involving high-stakes multimillion-dollar deals. In some cases, on-site presence was necessary. This involved understanding client pain points, tough negotiations, cross-functional collaboration with 5 teams, root cause analysis, deployment of fixes, continuous monitoring, and obtaining client sign-off.

Strategic Input to Product Management:

• Contributed over 20 technical insights based on my interactions with customers and my knowledge of product architecture.
• Some of these insights significantly influenced the product's development.

Competitive Analysis:

• Supported leadership by meticulously comparing features and technical details for competitive analysis.

Architectural Translation:

• Translated 5+ major features and numerous minor ones into robust architecture and design, enabling team members to code efficiently.

Technical Supervision of Releases:

• Provided technical supervision and mentorship to a team of 10 developers, resulting in the successful delivery of 5+ releases.
• It contributed significantly to renewals totaling 50 million USD.

Recognitions:

• Consistently recognized and rewarded for outstanding performance, including 2 promotions and 10+ prestigious awards.

Customer-Centric Approach:

• 6 million end-users globally
• Primary interface for engineering escalations.
• Client-base spanned across the globe : NA, EMEA and APAC.
• Successfully navigated 5+ critical situations involving high-stakes 5-digits USD deals.

Technical Supervision of Releases:

• Provided technical supervision and mentorship to a team of 15 developers primarily in troubleshooting highly complex technical issues including but not limited to crash dumps and memory dumps.

Recognitions:

• Was consistently recognized and rewarded for outstanding performance, including 1 promotion and 1 highest-level award.

• Fast Learner and Top Performer: Quickly adapted to the product, technology, and corporate culture, becoming the top performer within the first year.
• Critical Responsibility: Owned a core server within the first year itself.
• Problem Solver: Successfully addressed an escalated customer case on-site in Poland.