Jaimin Patel

• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Engaged clients in person and over phone to answer questions and address complaints.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Escalated issues to proper supervisors when standard processes were not effective.
• Researched and rapidly resolved client conflicts to maintain key accounts.
• Resolved concerns with products or services to help with retention and drive sales.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
• Leveraged consistent, successful strategies to meet and exceed performance goals.
• Informed customers of product, price and policy changes to educate on issues and resolve concerns.
• Processed, scheduled and executed customer orders for new and established customers.
• Responded to customer calls and emails to answer questions about products and services.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Checked status of orders and back-ordered products to coordinate efficient shipments.

• Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
• Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
• Assisted company administrators with accessing and viewing available reports.
• Deployed meticulous organization skills by assisting in coordination of client deliverables.
• Proved track record of managing, selling and developing relationships with strategic merchants.
• Analyzed customer financial records to determine appropriate payment plan.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Established relationships with customers to encourage payment of delinquent accounts.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Prepared and submitted legal documents to initiate court proceedings.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Maintained accurate records of customer accounts, payments and payment plans.
• Generated and distributed monthly customer statements.
• Investigated customer credit references and approved credit lines.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Researched billing errors and discrepancies to initiate corrective action.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Worked with customer to create debt repayment plan based on current financial condition.
• Developed and documented collection procedures and policies to comply with government regulations.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Responded to customer inquiries and provided detailed account information.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Answered questions about store policies and addressed customer concerns.
• Reviewed new promotions and monitored price changes.
• Mentored new team members on sales software system operation.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Identified and resolved discrepancies and errors in customer accounts.
• Used POS system to enter orders, process payments and issue receipts.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Operated cash register to record transactions accurately and efficiently.
• Checked personal identifications during alcohol and tobacco sales.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Handled cash with high accuracy and took care to check bills for fraud.
• Set up new sales displays each week with fresh merchandise.
• Worked with floor team and managers to meet wide range of customer needs.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Created customer support strategies to increase customer retention.
• Addressed complex issues by scheduling repair appointments.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Responded to customer calls and emails to answer questions about products and services.