Jaimin Patel
Hospitality Industry
Surat
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
20
20
years of post-secondary education
Work History
Manager of Operations
Krishna Gaushala
Surat
03.2016 - Current
- Coordinated daily workflow to optimize resource allocation and farm productivity.
- Maintained farm equipment and vehicles.
- Developed relationships with local feed and seed suppliers to secure favorable prices.
- Implemented successful strategies to maximize dairy production with enhanced nutrition and herd health initiatives.
- Kept up to date with new farm technology to make farm more environmentally sustainable.
F&B Captain
Deltin Royale Casino
Goa
05.2011 - 12.2015
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Analyzed Type beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
F&B Senior Steward FineDine Restaurant
Murrayshall Country Estate Hotel
Perthshire
03.2008 - 07.2010
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Front Office Supervisor
Southern Star Hotel
Bangalore
05.2006 - 12.2007
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Created, prepared, and delivered reports to various departments.
- Organized documents for company communication, travel vouchers and payment services.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Trainee:Front Office,F&B Production,F&B Service
Welcom Hotel Mughal Sheraton
Agara
05.2005 - 10.2005
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Demonstrated ethical and honest behavior in day-to-day interactions and business decisions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Secondary - Ecommerce
Vidhya Kunj High School
Vadodara 05.1989 - 05.2003
Diploma - Hospitality Management
American Hotel & Lodging Association
Vododara 06.2004 - 03.2007
HND Hospitality Management - Food And Beverage
Perth College University of Highlands & Islands
Perthshire 01.2008 - 12.2010
Skills
Effective leader
Scheduling
Inventory management
Employee reviews
Staff training/development
Delegation
Recruitment
Coaching and mentoring
Product development
Relationship building
Business Development
Flexible and Adaptable
Organization and Time Management
Timeline
Manager of Operations
Krishna Gaushala
03.2016 - Current
F&B Captain
Deltin Royale Casino
05.2011 - 12.2015
F&B Senior Steward FineDine Restaurant
Murrayshall Country Estate Hotel
03.2008 - 07.2010
HND Hospitality Management - Food And Beverage
Perth College University of Highlands & Islands
01.2008 - 12.2010
Front Office Supervisor
Southern Star Hotel
05.2006 - 12.2007
Trainee:Front Office,F&B Production,F&B Service
Welcom Hotel Mughal Sheraton
05.2005 - 10.2005
Diploma - Hospitality Management
American Hotel & Lodging Association
06.2004 - 03.2007
Secondary - Ecommerce
Vidhya Kunj High School
05.1989 - 05.2003