Jaimini Hasmukh Shah
Summary
Dedicated and resourceful professional with over 9 years of cumulative experience in office administration and sales. Successfully administered the entire operations of the office, including document maintenance, department liaison, and customer tracking. Proficient in maintaining records and corresponding with customers while ensuring document confidentiality. Skilled in confidential file management and electronic filing. Deftly manages administrative tasks such as equipment maintenance, sales reporting, purchasing, stationery records, mail handling, and coordination between business units and offices. Knowledgeable in observing and implementing office hygiene, orderliness, stationery waste management, and staff attendance. Exceptionally well-organized with a proven track record of self-motivation, creativity, and initiative in achieving personal and corporate goals. Demonstrates excellent leadership, negotiation, communication, interpersonal, intuitive, and analytical skills. Thrives in both independent and collaborative work environments.
Overview
16
16
years of professional experience
Work History
Accountant
Creative Industries
01.2018 - Current
- Responsible for handling cash, credit, and debit transactions accurately and efficiently while ensuring a smooth checkout experience for customers. I consistently provide excellent customer service by greeting customers warmly, addressing their inquiries, and resolving any concerns
- Completed daily cash functions like account tracking, payroll and wage allocations, donating, and cash, and banking reconciliations.
- Maintained a clean and organized checkout area issued receipts, process refunds and exchanges as needed, and ensure that the cash drawer is balanced at the beginning and end of each shift
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Tracked funds, prepared deposits and reconciled accounts.
Store Manager
Reliance Communication
05.2014 - 10.2017
- Overseeing the day-to-day operations of the store to ensure optimal performance, profitability, and customer satisfaction.
- Managed staff recruitment, training, scheduling, and performance evaluations to foster a productive and motivated team environment.
- Ensured smooth execution of sales strategies, inventory control, and merchandising in alignment with company standards.
- Maintained high levels of customer service by addressing inquiries and resolving issues promptly and effectively.
- Ensured full compliance with health, safety, and operational policies while driving initiatives to enhance store efficiency, increase sales, and improve overall customer experience.
Team Leader
Reliance Communication
03.2012 - 04.2014
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Collection Tele caller
Reliance Communication
04.2009 - 02.2012
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Commerce -
Mumbai University
Niranjana Majithia College Of Commerce03-2010
Higher Secondary Examination (HSC) - Commerce
Maharashtra Board
Niranjana Majithia College Of Commerce03-2007
Secondary School Certificate (SSC) -
Maharashtra Board
J.B.Khot High School03-2005
Skills
- Proficient in Windows
- Microsoft Office (Word, Excel & PowerPoint)
- Windows OS (Windows 98, XP, Vista, Windows 7 & Windows 8)
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)
Marathi
Intermediate (B1)
Timeline
Accountant
Creative Industries
01.2018 - Current
Store Manager
Reliance Communication
05.2014 - 10.2017
Team Leader
Reliance Communication
03.2012 - 04.2014
Collection Tele caller
Reliance Communication
04.2009 - 02.2012
Bachelor of Commerce -
Mumbai University
Higher Secondary Examination (HSC) - Commerce
Maharashtra Board
Secondary School Certificate (SSC) -
Maharashtra Board
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