AMAN JAIN
New Delhi
Summary
Results-oriented Cloud Operations Engineer with 4+ years of experience in cloud monitoring, Linux administration, and data center operations. Proficient in utilizing Dynatrace, Grafana, and Prometheus to optimize infrastructure performance and system uptime. Experienced in incident management, troubleshooting, and cross-functional collaboration to drive cloud environment enhancements. Seeking dynamic organization for leveraging technical skills in innovation and cloud solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Monitoring Operator
Devo
05.2023 - Current
- Monitored cloud infrastructure and applications using tools such as Dynatrace, Grafana, Prometheus Alert Manager, and Opsgenie, ensuring compliance with service level agreements (SLAs).
- Implemented and maintained cloud monitoring tools to ensure optimal performance and uptime of cloud-based applications and infrastructure.
- Developed and maintained incident response procedures for cloud environments, ensuring rapid and effective handling of issues.
- Performed root cause analysis (RCA) on incidents and outages, implementing corrective actions to prevent recurrence, and enhance system resilience.
- Automated routine cloud operations tasks using scripting and orchestration tools (e.g., Terraform, Ansible), improving efficiency and consistency.
- Collaborated with cross-functional teams to troubleshoot and resolve complex cloud-related issues.
- Developed and maintained comprehensive documentation for cloud monitoring processes, incident management, and disaster recovery procedures.
- Provided support for SIEM-based applications, and ensured seamless operation.
- Provided training and support to team members on cloud monitoring best practices and tools, enhancing overall team capability and effectiveness.
- Participated in on-call schedules to ensure round-the-clock coverage.
Unix Systems Admin I
Synopsys India Pvt Ltd
02.2022 - 04.2023
- Administered and maintained Unix-based systems, including installation, configuration, and patch management for optimal performance and security.
- Troubleshot and resolved complex system issues, including hardware failures, network connectivity problems, and application errors, minimizing downtime and impact.
- Diagnosed and resolved web and application issues, ensuring optimal performance, availability, and user experience
- Automated routine system tasks and administrative processes using shell scripting (e.g., Bash, Perl), enhancing operational efficiency and consistency.
- Monitored system logs and event data for anomalies, potential issues, and security breaches, taking proactive measures to address findings.
- Developed and maintained system documentation, including configuration records, operational procedures, and troubleshooting guides.
- Managed user accounts and permissions, ensuring secure access control, and compliance with organizational policies.
- Monitored and managed network services, including DNS, NFS, and FTP, ensuring reliable and efficient service delivery.
- Coordinated with cross-functional teams to integrate Unix systems with other IT infrastructure components and services.
- Participated in on-call rotations and incident response, providing 24/7 support for critical system issues and emergencies.
RHS Engineer
ST Telemedia Global Datacentres
11.2020 - 02.2022
- Provided remote troubleshooting and resolution for hardware and software issues using remote management tools and diagnostic techniques.
- Managed and monitored data center infrastructure, including servers, storage, and network equipment, ensuring optimal performance and uptime.
- Responded to and resolved incidents related to hardware failures, network connectivity issues, and power outages, coordinating with on-site engineers as needed.
- Maintained detailed records of incidents, resolutions, and maintenance activities to ensure accurate documentation and facilitate future troubleshooting.
- Acted as a liaison between clients and the data center, providing timely updates and coordinating actions to address client concerns and requirements.
- Provided remote training and support to junior engineers and client teams, enhancing their ability to manage and troubleshoot data center environments effectively.
- Collaborated with other IT teams to optimize data center performance and reliability, including capacity planning and resource allocation.
- Ensured compliance with data center policies and security protocols, including access control and equipment handling procedures.
Education
B.Tech - Computer Science
JSS Academy of Technical Education
Noida, Uttar Pradesh07-2021
Diploma - Information Technology
Ambedkar Institute of Technology
Delhi07-2017
Skills
- Cloud Computing: AWS
- Linux Administration
- Automation Tools: Ansible
- Scripting: Shell scripting
- Monitoring Tools: Dynatrace, Grafana, Prometheus, PagerDuty, OpsGenie
- Familiar with IoT devices
- ITSM Tools: ServiceNow, Jira
Certification
- AWS Certified Solution Architect - Associate, 2024
- IT Networking Fundamentals, 2017
Soft Skills
- Time Management
- Effective Communication
- Adaptability
- Problem-Solving
- Teamwork and Collaboration
- Creativity
- Strong Work Ethic
- Attention to Detail
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Cloud Monitoring Operator
Devo
05.2023 - Current
Unix Systems Admin I
Synopsys India Pvt Ltd
02.2022 - 04.2023
RHS Engineer
ST Telemedia Global Datacentres
11.2020 - 02.2022
B.Tech - Computer Science
JSS Academy of Technical Education
Diploma - Information Technology
Ambedkar Institute of Technology
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