Jainish Patel
Summary Of Experience
Vadodara
Summary
14+ Years of overall experience in IT Industry. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Senior Infrastructure Engineer
Civica Resource Pvt. Ltd.
Vadodara
08.2023 - Current
- Infrastructure: Spearheaded the migration of legacy systems to modern platforms, resulting in improved functionality without sacrificing security or compliance requirements.
- Support: Provide L3 support for Windows, VMware and Citrix, Work on problem tickets and draft RCA, keep up-to-date and maintain infrastructure
- Cloud: Optimized cloud-based infrastructure for improved performance, cost savings, and increased security measures.
- Virtualization : Maintaining VMware and Hyper-v Infrastructure Designing, deploying, and virtualized environments to optimize resource utilization, improve scalability, and ensure high availability of IT infrastructure.
- Automation: Working on script and automate task
- Audit: Performed regular audits of existing systems to identify areas for improvement, leading to enhanced efficiency across the organization.
- Patching: SCCM/WSUS/ Azure Update Manager and AWS Patching to keep updated windows servers
- Backup: Established robust backup policies that safeguarded valuable company data while reducing overall storage costs.
- Office 365: Maintain office 365 environment
- Process: Work within SLA based on ITIL Process
- Training: Provide Trainings and Maintain documentations
Associate Consultant Wintel Support
Atos Global IT Solutions and Services
Vadodara
06.2016 - 08.2023
- 24x7 Bridge way of support
- L2 and L3 support for the window server infra which includes Active directory, DNS, DHCP, WSUS, System center 2012
- L2 and L3 support for the VMware Infrastructure
- Backup- Restore & Disaster Recovery management
- Work on Different Service & Monitoring tools - Remedy force, Manage engine, Nagi-OS
- Analyze the recurring incidents, to find the root cause and fix them permanently using proper change requests
- Work on infrastructure reports and resource Management
- Maintain & Monitor scheduled Task/Activity
- Working on script and automate task
- Provide Trainings and Maintain documentations
- Monitor & Manage Sophos central console for Servers and Desktops for multiple clients
- Working with different Centralized Portals Kaseya RMM/ Uptime Robot/ Autotask/Datto Backups/Acronis/ IT Glue
Sr. System & Network Administrator
Rigel Networks
Vadodara
11.2011 - 06.2016
- Active Directory Installation/Configuration/Migration, 2008 and 2012 Server
- Disaster recovery Plan - Server Backup/Restore
- DNS, DHCP, FTP & Print servers
- Installation and configuration of Exchange server 2013
- Basic knowledge of System center of SCCM
- Maintaining & updating complete Hardware Inventory and generating relevant monthly reports
- VMVARE server (ESXI, V-center) & Microsoft Hyper-V VDI environment
- Team Foundation server 2013 installation/Migration
- SQL server Installation/Configuration/Migration
- RIM job (Remote Infrastructure Management)
- Make process documents and training/share with team members
Desktop Engineer
OFFICE BEACON Pvt. Ltd
Vadodara
01.2011 - 10.2011
- Managing and maintaining windows 2008 ADC and BDC with Security Policy
- Analyze, log, track and complex software and hardware matters of significance pertaining to network connectivity issues, printer, server
- Implementing, managing and Deploying Antivirus Server with clients of Symantec & CA, with security and updating Policy
- Managing and maintaining Manage Engine Services desk plus
- Installation of Hyper-V, File server, Web server
- Implement Spices-works help desk with network Inventory
- Responsible for planning, implementing and managing network of 800 + Computers
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
Technical and Desktop Engineer
Maruti Info-com (L&T)
Vadodara
02.2010 - 10.2010
- Assemble all kinds of Desktop and servers Hardware and configuration Assemble Desktop and Servers
- Installation of printers, scanners and troubleshooting
- Hardware Inventory and documentation and maintain stocks
- Installing and Configuration of CentOS, Fedora, Ubuntu10.4
- Work with CA antivirus server
- Managing and Maintain Software Compliance Report
- Sonic wall detail configuration
- Virtualization:- VMware & Hyper- V
- Planning for server HDD space maintenance, Internet line distribution, Sonic-wall streamline configuration
- Client and vendor communication
- Helpdesk support
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
Education
Master of Science - information technology
Vinayaka Mission University
Anand, Gujarat 08.2011 - 08.2012
B. Sc - Mathematics
M.S. University
Gujarat, India 10.2005 - 04.2009
12th Science -
G.H.S.E.B
GHSEB 03.2004 - 03.2005
Skills
System Administration
Cloud Platforms
Virtualization and Containers
Backup and Disaster Recovery
Monitoring and Performance Tuning
Scripting and Automation
Certification
ITIL Foundation V3
Timeline
Senior Infrastructure Engineer
Civica Resource Pvt. Ltd.
08.2023 - Current
Associate Consultant Wintel Support
Atos Global IT Solutions and Services
06.2016 - 08.2023
Sr. System & Network Administrator
Rigel Networks
11.2011 - 06.2016
Master of Science - information technology
Vinayaka Mission University
08.2011 - 08.2012
Desktop Engineer
OFFICE BEACON Pvt. Ltd
01.2011 - 10.2011
Technical and Desktop Engineer
Maruti Info-com (L&T)
02.2010 - 10.2010
B. Sc - Mathematics
M.S. University
10.2005 - 04.2009
12th Science -
G.H.S.E.B
03.2004 - 03.2005
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