Summary
Overview
Work History
Education
Skills
Hobbies
Work Availability
Timeline
Generic

Jaipal Thakur

BRANCH MANAGER
Jammu

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience
5
5
Languages

Work History

AERA SERVICE MANAGER

KENT RO SYSTEM
Jammu
01.2016 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

SERVICE TERRITORY HEAD

EUREKA FORBES
Jammu
01.1994 - 12.2015
  • Designed and implemented regional safety protocols to protect customers and technicians.
  • Planned and implemented strategies for improving customer service and satisfaction across region.
  • Established and maintained relationships with regional customers, vendors and contractors.
  • Directed and managed team of 30+ service technicians in regional capacity.
  • Managed and organized documents for data entry tasks.

Education

10TH
HP BOARD

12TH
HP BOARD

ELECTRONICS MACHNAIC
DHERADUN

Skills

    After-service support

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Hobbies

listing music , travelling new place and watching cricket

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

AERA SERVICE MANAGER

KENT RO SYSTEM
01.2016 - Current

SERVICE TERRITORY HEAD

EUREKA FORBES
01.1994 - 12.2015

10TH

12TH

ELECTRONICS MACHNAIC

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Jaipal ThakurBRANCH MANAGER