Jaipal Thakur
BRANCH MANAGER
Jammu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
5
5
Languages
Work History
AERA SERVICE MANAGER
KENT RO SYSTEM
Jammu
01.2016 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
SERVICE TERRITORY HEAD
EUREKA FORBES
Jammu
01.1994 - 12.2015
- Designed and implemented regional safety protocols to protect customers and technicians.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Established and maintained relationships with regional customers, vendors and contractors.
- Directed and managed team of 30+ service technicians in regional capacity.
- Managed and organized documents for data entry tasks.
Education
10TH
HP BOARD12TH
HP BOARDELECTRONICS MACHNAIC
DHERADUNSkills
After-service support
Documentation and reporting
Customer service management
[Type] growth promotion
Staff Management
Hobbies
listing music , travelling new place and watching cricket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AERA SERVICE MANAGER
KENT RO SYSTEM
01.2016 - Current
SERVICE TERRITORY HEAD
EUREKA FORBES
01.1994 - 12.2015
10TH
12TH
ELECTRONICS MACHNAIC