Jaiprakash Narayan L
Bengaluru
Summary
Accomplished Mortgage Specialist with over 13 years of experience at Ocwen Financial Solutions Pvt. Ltd, adept in Loss Analysis and Leadership. Excelled in driving process improvements and quality management, significantly enhancing operational efficiency. Demonstrated adaptability and a proactive approach in claims investigation, ensuring compliance with regulations and achieving high standards in productivity and accuracy.
Overview
14
14
years of professional experience
Work History
Mortgage Insurance and Conventional Claims Specialist
Ocwen Financial Solutions Pvt. Ltd
12.2016 - Current
- Handling Insurance claims for the loss on mortgage loans and reviewing the curtailments on claims as well as quality check of those claims
- Preparing the potential insurance claim amount and loss analysis reports of the various Investors
- Steering efforts towards the staff on improvising and obtaining the Quality, productivity, accuracy
- Managed weekly/monthly claims reconciliation reports process documentation for fostering better accountability
- Manage validation/testing process to monitor servicing operations practices to ensure they comply with applicable federal/state laws, government agencies, investor rules and internal policies
- Updating weekly/monthly reports, succeeding day schedules and status of the tasks date wise by mail to the team members while completing the assigned task
- Timely revisit to the documents governing the process & enhancing them with updated procedures, practices & regulations applicable and well versed with regulatory testing requirements and practices
Cashiering Specialist
Ocwen Financial Solutions Pvt. Ltd
09.2011 - 11.2016
- Handling and updating customer’s latest information on a Payment/Transaction History
- Handling the process of Reversal payment (Charge Back) with reconciliation Report
- Involving in all the customer activities, investigating and processing complex contract Modification issues
- Played an important role in transition of Quoting Credit Reports
- Handling Payoff Quoting, various scrub activities and also identifying the needs of the customer and updating the Mortgage configuration
- Actively participated in Quality Control policy updates and applied changes to minimize compliance risks, leading to a reduction of QC write-ups
- Identify gaps which includes process opportunities and discuss with respective BU’s and working on action plan, remediation and updating the policy procedure in defined tool
- Tracking and validation of process opportunities received from various sources (internal Audits, external bodies)
- Prepare periodic reports and track program progress and status of testing
Loan Resolution Processing and Underwriting Department
Ocwen Financial Solutions Pvt. Ltd
02.2011 - 08.2011
- Determine account eligibility for a loan modification according to established guidelines/regulations
- Review the RMA application and request additional documentation/explanation as needed for a complete package
- Analyze income, assets and expenses to calculate the customer's payment capacity
Education
MBA - Finance
East West College of Management
Bengaluru01.2010
B.COM -
APS College of Commerce
Bengaluru01.2008
PUC -
APS College of Commerce
Bengaluru01.2005
SSLC -
St.John High School
Bengaluru01.2003
Skills
- Loss Analysis
- Quality Management
- Claims Investigation / Analysis
- Adaptability
- Leadership
- Time management
- Process Improvement
- Training and Development
Accomplishments
- Recognized for Exceptional Customer Service
- Implemented a Streamlined Processing System to enhance operational efficiency
- Honored with nine Milestone Awards recognizing exceptional performance
- Conducted training sessions for Junior Processors on operational procedures
Training
- Advance Excel
- Presentation Skills
- Time management
- Team Effectiveness
Disclaimer
I hereby declare that the above-specified information is true to the best of my knowledge.
Languages
- Kannada
- English
- Hindi
Personal Information
- Hobbies: Listening to Music, Reading Books, Travelling, Playing Cricket
- Date of Birth: 02/Dec/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Mortgage Insurance and Conventional Claims Specialist
Ocwen Financial Solutions Pvt. Ltd
12.2016 - Current
Cashiering Specialist
Ocwen Financial Solutions Pvt. Ltd
09.2011 - 11.2016
Loan Resolution Processing and Underwriting Department
Ocwen Financial Solutions Pvt. Ltd
02.2011 - 08.2011
MBA - Finance
East West College of Management
B.COM -
APS College of Commerce
PUC -
APS College of Commerce
SSLC -
St.John High School
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