Summary
Overview
Work History
Education
Skills
Skill Summary - Core Skills
Profile Summary - Summary
Accomplishments
Timeline
Generic
Jairup Dutta

Jairup Dutta

Delivery Head
Bengaluru,KA

Summary

Result-driven Delivery Head / Program Director with 18+ years of experience leading large-scale enterprise software, PaaS, ERP, Cloud, and digital transformation programs across Government, Automotive, Financial Services, and Healthcare-adjacent domains. Expertise in end-to-end product delivery, account P&L ownership, data-driven transformation, and cross-functional team leadership. Proven record of delivering $10M–30M portfolios with 120–230 FTEs while ensuring 24%+ operating margins, on-time execution, and high client satisfaction.

Overview

20
20
years of professional experience

Work History

ADH

Mahindra and Mahindra
Mumbai, Maharashtra
09.2024 - Current
  • Led delivery of Dealer Management PaaS platform for 1,933 dealerships,
    project envisaged to build using Microservices architecture, latest AWS cloud
    native services with responsive user interface supporting 30K active users.
  • Directed 70+ FTEs and managed $3.4M TCV, FPP and T&M delivery model.
  • Responsible to adherence to program/ project charter in terms of schedule, quality, budget and revenue milestones.
  • Enable revenue growth of an account within a vertical by identifying new opportunities in T&M and CR's in FPP account.
  • Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR.
  • CSAT, managing service delivery performance to meet or exceed SLAs and contractual obligations and building pipelines for account growth and rotation of associates.

ADH

Central Board of Indirect Taxes and Customs (CBIC - GST)
Bengaluru, Karnataka
05.2023 - 07.2025
  • Directed $30M+ enterprise on-premise program for India’s indirect taxation platform, used by 10,000+ tax officers & 18 lakh taxpayers.
  • Implemented GST back-office modules in Registration, Returns, Refunds, Audit, Recovery, and Access Control.
  • Managed 120+ FTEs across full-stack Java/Spring Boot, Angular, and Oracle DB ecosystem.
  • Ensured data governance, scalability, and compliance with Govt. regulations (data privacy & audit standards).
  • Ensure adherence to program/ project charter in terms of project schedule, quality, SLA.
  • Enable revenue growth and margins of an account within the account by identifying new opportunities in T&M and CR's.

Delivery Manager & Domain Consultant

Tamil Nadu Department of Finance & Treasury
Chennai, Tamil Nadu
01.2016 - 12.2023
  • Delivered Integrated Financial & HR ERP system serving 200+ departments, 60000+ users, and 8 lakh employees. Managed with 60+ FTEs, delivery of complete financial application.
  • Implemented State Govt. Planning and Budgeting application 60K+ users across state departments and Finance and Budget Publications and MIS for department of Finance users.
  • Implemented State Treasury billing and receipts application integrated with centralized payroll and HR.
  • Oversaw applications planning & budgeting, payroll automation, pension processing, cash and debt management for Government of Tamil Nadu – ensuring security and compliance with state governance standards.
  • Responsible for SRS, BRD, Figma and Integration requirements and API’s preparation and sign-off with customer and closure of milestone linked to same.
  • Identify Gaps / Risks in Technical Solution, Effort estimates, timelines and Propose mitigations to the solutions team to address the gaps/risks identified.
  • Delivered UAT, Data Migration, rollout, and support across statewide implementation.

Lead Business Analyst

Employee's State Insurance Corporation (ESIC)
New Delhi, Delhi
04.2009 - 09.2015
  • Executed Employees' state Insurance Corporation of India program, it is a multidimensional social system tailored to provide socio-economic protection to worker population and immediate dependent or family covered under the scheme.
  • Conducted 30+ interviews with Deputy Directors and Directors and senior officers to gather requirements.
  • As a lead Business Analyst, managed team of 7-8 Business Analyst and Associate Consultant for this program across multiple tracks related to functional specification, wireframes, SRS and Test Scenarios for UAT.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
  • Supported project planning, scheduling, resource allocation, and tracking to ensure timely delivery and value proposition.
  • Designed functional specifications and user stories and contributed to prototypes and proof-of-concepts.
  • Conducted User Acceptance Testing (UAT) to validate solutions and secure client sign-off for deployment.
  • PAN India roll-out with functional team and roll-out team and managing support.

Business Analyst

Syndicate Bank
Bengaluru, Karnataka
03.2008 - 03.2009
  • Company Overview: Public Sector Bank
  • Worked as Business Analyst for BI Implementation project for MIS and Analytical reporting system for Syndicate Bank.

Analyst

Australia New Zealand Bank Operations
Bengaluru, Karnataka
06.2007 - 03.2008
  • Worked as financial executive for SWIFT and RTGS payment systems and handling all messaging formats.
  • Responsible for FX online system for currency conversions and bank to bank transfers.

Analyst

Infosys BPM
Bengaluru, Karnataka
02.2006 - 05.2007

Worked as financial executive for General Ledger Accounting and
Accounts Receivable operations for ALCOA.

Education

Master's - business administration, Finance specialization

Bangalore University
01.2006

Bachelor's - business management, Finance specialization

Bangalore University
01.2004

Skills

  • Service delivery for ERP and customized application
  • Delivery management
  • Revenue, P&L and Risk management
  • Budgeting and forecasting
  • Risk management
  • Stakeholder engagement
  • Enterprise PaaS solution
  • Business analysis and consulting
  • Process improvement
  • AI opensource tools, Chat GPT, Merlin, Grok, Napkin, Claude and Genspark

Skill Summary - Core Skills

  • Service Delivery
  • Project / Program Management
  • Budgeting and Forecasting
  • Risk Management
  • Stakeholder Management
  • Cloud Infrastructure
  • Business Analysis & Process Improvement
  • Domain Consulting on Government Treasuries management system & Finance.

Profile Summary - Summary

• Delivery Leadership: Managed delivery portfolios up to $30M TCV  across PaaS, Cloud, and Enterprise ERP projects across Government  and Private sectors.  

• Product & Program Delivery: Drove 4–6 major product releases  annually, implementing Agile/DevOps & CI/CD to improve quality and  release predictability.  

• Healthcare & Insurance Systems: Delivered ESIC Insurance ERP  platform (25M+ insured persons, 700k+ employers), enabling digitized  medical care access & claims processing – aligned with healthcare  compliance and data security.  

• Execution Expertise solutions in delivery for Cloud-native solutions  (AWS), React.js, Java Spring Boot, Microservices, Oracle R12, BI/Data  Warehousing, ETL pipelines, Data Analytics and Digital Platforms.  

• Stakeholder Management: Partnered with C-level executives,  Government of India, State Finance Ministries, prestigious clients  ensuring SLA adherence, trust, and long-term relationships.  

• P&L & Operational Excellence: Owned end-to-end account financials,  budgets, billing, and operating margins while scaling delivery teams to  200+ professionals.  

• Rich experience in consulting across large and complex transformation  programs and extensive domain knowledge in Finance, GST,  Automative, Insurance and Government.

Accomplishments

  • Awarded, Best Program Delivery Award for the mplementation of Integrated Financial and Human Resource Management for the Government of Tamil Nadu State.
  • Best delivery individual looking for end-to-end implementation of IFHRMS for the government.
  • Change request for $246K for 2 quarters in 2025 negotiated with M&M for FPP scope.
  • Change request of $700K negotiated and received for Tamil Tandu Treasury project for application track.
  • Customer Savings for $271K for 2024-2025 was done for Central Excise by eliminating licensing cost and migrating to java.

Timeline

ADH

Mahindra and Mahindra
09.2024 - Current

ADH

Central Board of Indirect Taxes and Customs (CBIC - GST)
05.2023 - 07.2025

Delivery Manager & Domain Consultant

Tamil Nadu Department of Finance & Treasury
01.2016 - 12.2023

Lead Business Analyst

Employee's State Insurance Corporation (ESIC)
04.2009 - 09.2015

Business Analyst

Syndicate Bank
03.2008 - 03.2009

Analyst

Australia New Zealand Bank Operations
06.2007 - 03.2008

Analyst

Infosys BPM
02.2006 - 05.2007

Master's - business administration, Finance specialization

Bangalore University

Bachelor's - business management, Finance specialization

Bangalore University
Jairup DuttaDelivery Head