Jairup Dutta
Bengaluru
Summary
Dynamic professional with proven expertise in service delivery and project management at Mahindra and Mahindra. Skilled in identifying growth opportunities and mitigating risks through effective stakeholder engagement and cloud infrastructure management. Committed to enhancing processes and achieving exceptional results in complex environments.
Overview
18
18
years of professional experience
Work History
ADH
Mahindra and Mahindra
11.2024 - Current
- Company Overview: Mahindra and Mahindra is using centralized Dealer Management System (DMS 1.0) for over a decade since last 2009 and contributed to Mahindra growth story.
- Responsible to direct and delivery of program as per Scope of work and MSA signed and opportunities for growth in the account.
- Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost.
- Enable revenue growth of an account within a vertical by identifying new opportunities in T&M and CR's in FPP account.
- Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters.
- Identify Gaps / Risks in Technical Solution, Effort estimates, timelines and Propose mitigations to the solutions team to address the gaps/risks identified.
- Responsible for making sure that services are being seamlessly delivered to the clients of an organization.
- Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- CSAT and employee satisfaction.
- Managing Revenue, Billing and OM for the SOWs and accounts.
- Responsible for upgrading systems to support future and current Java applications.
- Internal Management review (and reporting for project and revenue collection.
- Mahindra and Mahindra is using centralized Dealer Management System (DMS 1.0) for over a decade since last 2009 and contributed to Mahindra growth story.
ADH
Central Board of Indirect Taxes and Customs (CBIC - GST)
05.2023 - Current
- Company Overview: CBIC is central government organization of Union of India and is coming under Ministry of Finance under Revenue department which responsible for implementation of acts and amendments related to indirect taxes and customs framed by Government of India.
- Understand the Scope of work defined for new bid SI opportunities being addressed by Wipro Solutions team.
- Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost.
- Enable revenue growth of an account within a vertical by identifying new opportunities in T&M and CR's in FPP account.
- Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters.
- Identify Gaps / Risks in Technical Solution, Effort estimates, timelines and Propose mitigations to the solutions team to address the gaps/risks identified.
- Responsible for making sure that services are being seamlessly delivered to the clients of an organization.
- Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- CSAT and employee satisfaction.
- Managing Revenue, Billing and OM for the SOWs and accounts.
- Responsible for upgrading systems to support future and current Java applications.
- Internal Management review (and reporting for project and revenue collection.
- CBIC is central government organization of Union of India and is coming under Ministry of Finance under Revenue department which responsible for implementation of acts and amendments related to indirect taxes and customs framed by Government of India.
Delivery Manager & Domain Consultant
Tamil Nadu Department of Finance & Treasury
01.2016 - 12.2023
- Company Overview: Tamil Nadu Treasury and Finance is state government department, which encompasses all other state departments as a custodian of fund and Prepares, Plans and Executes budget and disbursement of all state government expenditure.
- Understand the Scope of work defined for new bid SI opportunities being addressed by Wipro Solutions team.
- Overall solution and functional design based on SRS and RFP for data modelling with data modelling team.
- Interacting with 20+ IAS officers for baseline the SRS and getting sign-off on periodic basis to close FPP milestones.
- Enable revenue growth of an account within a vertical by identifying new CR's in FPP account.
- Identify Gaps / Risks in Technical Solution, Effort estimates, timelines and Propose mitigations to the solutions team to address the gaps/risks identified.
- Responsible for making sure that services are being seamlessly delivered to the clients of an organization.
- Plan for periodic idea campaign at account level and share the top ideas with customer during MRM.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Internal Management review (and reporting for project and revenue collection.
- Supported project planning, scheduling, resource allocation, and tracking to ensure timely delivery.
- Designed functional specifications and user stories and contributed to prototypes and proof-of-concepts.
- Facilitated User Acceptance Testing (UAT) to validate solutions and secure client sign-off for deployment.
- Tamil Nadu Treasury and Finance is state government department, which encompasses all other state departments as a custodian of fund and Prepares, Plans and Executes budget and disbursement of all state government expenditure.
Lead Business Analyst
Employee's State Insurance Corporation (ESIC)
04.2009 - 09.2015
- Company Overview: Employees' state Insurance Corporation of India is a multidimensional social system tailored to provide socio-economic protection to worker population and immediate dependent or family covered under the scheme.
- Conducted 30+ interviews with Deputy Directors and Directors and senior officers to gather requirements.
- Closely follow project and Sprint objectives by monitoring the progress of development.
- Supported project planning, scheduling, resource allocation, and tracking to ensure timely delivery.
- Designed functional specifications and user stories and contributed to prototypes and proof-of-concepts.
- As a lead BA, created junior BAs and Associates for respective functional areas and requirement detailing and delegating them lead those areas with development team, daily review with functional team and development team on deliverables.
- Maintained and tracked the Impediment Log, ensuring timely resolution and smooth sprint execution.
- Mentored team members on requirement gathering, best practices, fostering a culture of continuous improvement.
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
- Supported project planning, scheduling, resource allocation, and tracking to ensure timely delivery.
- Designed functional specifications and user stories and contributed to prototypes and proof-of-concepts.
- Conducted User Acceptance Testing (UAT) to validate solutions and secure client sign-off for deployment.
- PAN India roll-out with functional team and roll-out team and managing support.
- Employees' state Insurance Corporation of India is a multidimensional social system tailored to provide socio-economic protection to worker population and immediate dependent or family covered under the scheme.
Business Analyst
Syndicate Bank
03.2008 - 03.2009
- Company Overview: Public Sector Bank
- Worked as Business Analyst for BI Implementation project for MIS and Analytical reporting system for Syndicate Bank.
- Public Sector Bank
Business Analyst
Australia New Zealand Bank Operations
06.2007 - 03.2008
Education
Master's - business administration, Finance specialization
Bangalore University
01.2006
Bachelor's - business management, Finance specialization
Bangalore University
01.2004
Skills
- Service delivery
- Project management
- Budgeting and forecasting
- Risk management
- Stakeholder engagement
- Cloud infrastructure
- Business analysis
- Process improvement
Skill Summary - Core Skills
- Service Delivery
- Project / Program Management
- Budgeting and Forecasting
- Risk Management
- Stakeholder Management
- Cloud Infrastructure
- Business Analysis & Process Improvement
- Domain Consulting on Government Treasuries management system & Finance.
Profile Summary - Summary
Result driven Account Delivery Leader with 18+ years of experience overseeing end to end project delivery, client relationships, account P&L and growth maintenance and cross functional IT services. Proven expertise in aligning technology solutions with business goals, ensuring on-time and within budget execution while exceeding SLAs and driving customer satisfaction. Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost. Adept at strategic planning, risk mitigation and process optimization to enhance operational efficiency and account operating margins.
Accomplishments
- Awarded the Best Program Delivery Award for the implementation of Integrated Financial and Human Resource Management for the Government of Tamil Nadu State
- Best delivery individual for looking for end-to-end implementation of IFHRMS for the government
Timeline
ADH
Mahindra and Mahindra
11.2024 - Current
ADH
Central Board of Indirect Taxes and Customs (CBIC - GST)
05.2023 - Current
Delivery Manager & Domain Consultant
Tamil Nadu Department of Finance & Treasury
01.2016 - 12.2023
Lead Business Analyst
Employee's State Insurance Corporation (ESIC)
04.2009 - 09.2015
Business Analyst
Syndicate Bank
03.2008 - 03.2009
Business Analyst
Australia New Zealand Bank Operations
06.2007 - 03.2008
Master's - business administration, Finance specialization
Bangalore University
Bachelor's - business management, Finance specialization
Bangalore University