JAIRUS KUMAR DANGI
Dispatcher - Fleet Management
Mohali
Summary
Dynamic and results-driven Dispatcher with a strong track record of enhancing operational efficiency and resolving complex issues. Expertise in cultivating enduring relationships with key decision-makers, customers, and team members to drive organizational success. Committed to leveraging extensive training and hands-on experience to embrace new professional challenges and contribute to company objectives. Proven ability to adapt swiftly in fast-paced environments while maintaining a focus on delivering exceptional service.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Dispatcher
Beyond Just Services LTD.
Mohali
09.2025 - Current
- Facilitated communication between technicians and management, ensuring a seamless flow of information, and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Directed dispatching, routing, and tracking of 300 fleet vehicles every day.
SME Team Leader
Teleperformance
Mohali
10.2024 - 05.2025
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Account Manager
BJS Home Delivery
Chandigarh
03.2023 - 10.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Rayat Bahra University
Kharar, India 04.2001 -
Skills
Logistics coordination
Data entry
Multi-Tasking
Work order management
Time management
Problem-solving
Analytical thinking
Microsoft office
Training and development
Effective communication
Continuous improvement
Task prioritization
Certification
Deloitte ~ Cyber Security
Timeline
Dispatcher
Beyond Just Services LTD.
09.2025 - Current
Deloitte ~ Cyber Security
06-2025
Deloitte ~ Data Analytics
06-2025
SME Team Leader
Teleperformance
10.2024 - 05.2025
Account Manager
BJS Home Delivery
03.2023 - 10.2023
Associate of Science - Electrical, Electronics And Communications Engineering
Rayat Bahra University
04.2001 -