Jaishankar Nagaraja

• Current Role: Competency Manager for Adobe experience manager product line.
• Responsibilities: Part Adobe Global services Business unit, which is majorly responsible for professional services implementation of Adobe products. Currently leading Business operations, Enablement and Delivery Excellence charters for Adobe experience manager product line across APAC with team of 20 people. This includes Revenue, Margins and utilization achievement, gap analysis, capacity planning and forecasting, up-skilling, re-skilling. Few of major milestones achieved are mentioned below.
• Controlled costs to improve margins and increase profits.
• Effective mix of partner and consultants to improve project margins. In last 3y margins have improved by 25%.
• Closely worked with project managers to plan consultants across project sprints. This ensured reduction in backlog hours (hours not used as per project plan) by 20%.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Optimized resource allocation by conducting regular performance evaluations
• Drove Productivity improvement through GenAI implementation.
• Cross-trained existing employees to reduce bench time and fungibility.
• Established strong code quality standards through Audits and Automation of Code Check-in Process.
• Managing team of 20 people including 3 Architects.

• Role: Lead resource management for Digital Business of Accenture.
• Responsibilities: Resource management lead for Digital business of Accenture. This includes bench management, demand vs. supply gap analysis, Sourcing strategy, trend analysis and team management. managed team of 8 members. Few major milestones achieved are listed below.
• Bench deployment number increased by 30%.
• Working with solution architects and DU leads on devising sourcing strategy for upcoming deals.
• Capacity planning for rolling window of 3 months, so that hiring can be planned.
• Overdue demand percentage under 5% of overall demands, which was running around 10-11%.
• Supply mapping through various channels, mapped against each demand and hence clear view of supply against demands.
• Clearly identified supply gaps and highlighted challenges pro-actively and risk involved.
• Deployment of cross trained resources increased by 14%.
• Closely worked with capabilities to identify skill gaps for resources and upskilling of resources.
• Upskilling/down skilling exercise for bench resources, based on demand forecast and hence increase in bench deployment..

Role: Manager global resource management.

Responsibilities: Responsible for global resource management activities at Symphony Teleca. This includes Capacity Forecasting, bench management, demand vs. Supply gap analysis, trend analysis and process improvement. Since there was no resource management team at Symphony Teleca, got opportunity to start from scratch. Few major milestones achieved are listed below.

• Building of Business case, as to why resource management function is needed and how it going to help Business.
• Defining Resource management processes, Guidelines and implementation.
• Customization of Application tools to suit Business needs and run resource management function smoothly.
• Building of statistical tool to check for availability real time, CV Database and online Skill search for project managers.
• Publishing of Weekly Resource Management Dashboard which covers important parameters of resource management and actions to be driven out of it for Business.
• 20% increase in closure of resource requests due to focused Bench Churn.

Role: Staffing Lead - Architect and Project Manager Practice.

Responsibilities: Responsible for managing resource management activities of Architect and Project manager Practice. These units have presence in US were supposed to move to India.

Major responsibilities include:

• Demand Supply management: Providing appropriate Architects and Projects managers for demand across business units, by understanding requirement also aspirations of people.
• Talent Management: Assisting people on their training needs.
• Recruitment Activities: Helping recruitment team on requirements. Providing them source details through which right people can be hired. Approving offers, by providing average salary details.
• Analytics: Publishing Weekly dash board, which has details, related to practices, in terms of availability, Recoverability, Bench, Demand, Recruitment, and Time booking data.

Last Role: Manager staffing Operations-Testing Business Unit (Dec 2010-Aug 2012)

Previous Role in Resource Management: Associate Manager Staffing-R&D Services and BFSI (Jan 2008-Aug 2010)

Responsibilities: Responsible for fulfilling Global Testing requirements in MindTree. This includes allocating people to projects/skills in which they aspire to be without hampering business needs.

As an operations Manager for R&D services Business of MindTree, was responsible was fulfilling all the project resource requirements in R&D. the skill anomaly in semiconductor space is so huge that it makes resource management role very tough.

• Capacity creation framework, purely based on Revenue projections.
• .Skill mapping, Skill Bonus tied to Skill Mapping. Niche Skills paid incentives higher than normal skills.
• Skill wise revenue tracking.
• Pyramid management: is based on experienced level of a person, which is turn is mapped to cost per engineer

Talent Acquisition (June 2005-Dec 2007): In Recruitment I was responsible for hiring the required number of people within the give time frame. I was spearheading recruitment for R&D services business of MindTree. Played the role of program manager, which included managing an outsourced team of 4.