Jaishree Jain
Operations & Project Management
Summary
Dedicated Operations and Project Manager with over 13 years of experience in leading cross-functional teams. Skilled in strategic planning, project management, and process improvement, with a focus on optimizing efficiency and driving business growth. Proven track record of implementing innovative strategies and turnaround initiatives to achieve organizational goals. Excellent communicator and team leader, adept at fostering positive relationships with stakeholders at all levels
Overview
16
16
years of professional experience
Work History
Operations & Project Management
Elogictech Solutions
Secunderabad
04.2023 - Current
- Analyzed project performance data to identify areas of improvement.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Leveraged data-driven insights to identify areas for process optimization, driving efficiency gains across all aspects of project management operations.
- Collaborate closely with CEO and Operations team to develop and execute business strategies, objectives, and goal setting.
- Coordinated meetings, conferences, and events involving executive team and other key stakeholders, ensuring seamless execution, and facilitating cross-functional knowledge sharing.
- Acted as a liaison between CEO and other department heads, ensuring effective communication and alignment across organization, resulting in improved decision-making and project coordination.
- Designed and implemented Key Performance Indicators (KPIs) at all levels, aligning them with organizational goals to enhance performance monitoring and ensure strategic alignment
- Prepared and delivered executive-level presentations, reports, and updates on company's performance and initiatives, enhancing transparency and accountability.
- Acted as a point of contact for executive inquiries and prioritized issues for resolution, improving responsiveness and efficiency in addressing critical matters.
HR Consultant
05.2021 - 03.2023
- Provided comprehensive HR consulting to diverse clients, from startups to mid-level businesses
- Developed tailored HR policies aligned with industry-specific needs
- Led full-cycle recruitment, including job postings, screenings, interviews, and reference checks
- Designed seamless onboarding/offboarding processes for enhanced transitions
- Advised on performance management, KPIs, reviews, and employee development
- Created efficient training plans for skill enhancement and process optimization
- Managed compensation, benefits, Rewards and Recognition, and leave administration
- Assisted with group insurance enrollment and drafted essential agreements.
Operations Manager
Tekfriday Solutions
09.2017 - 12.2020
- Started Business with 30 frontline and reached to number of 100+ frontline
- Develop and execute operational strategies aligned with organizational goals
- Onsite Visit (Nashville, Tennessee) in 2018 for Business Quality Migration
- Optimize processes to enhance productivity, quality, and efficiency
- Managed voice, chat, and email customer support with top-notch service
- Establish and monitor KPIs for performance evaluation and improvement
- Ensure compliance with industry regulations and safety standards
- Ensured SLA and TAT management, handled escalations, and managed attrition
- Handle conflicts, facilitate communication, and promote a positive work environment
- Oversee project management, ensuring timely and successful completion
- Coordinated with global partners for KYC process redefinition and compliance
- Played a pivotal role in onshore-to-offshore Quality migration
- Utilize data analysis for informed decision-making and process optimization
- Oversaw Vendor Management and conducted performance reviews
- Fostering a focus on customers across operations, elevating overall customer experience.
Senior Quality Analyst
United Health Group
10.2010 - 12.2015
- Managed call and transaction quality, implementing best practices
- Coordinated in-house recruitment, shortlisting, and sourcing profiles
- Ensured compliance with audit requirements and managed workflow and quality
- Built positive relationships with business partners, optimized business processes
- Played a key role in business continuity planning and implementation
- Provided performance feedback, coaching, and handled escalations
- Led Employee Engagement activities and submitted process improvement ideas
- Achieved multiple Quality Awards, including Kaizen, KANO, Venus Star, and Champion
- Received internal and customer compliments for outstanding performance.
Senior Customer Service Rep
Automatic Data Processing
12.2007 - 05.2010
- Managed garnishment collection processing and communicated with various parties
- Ensured high-quality performance with more than 95% accuracy
- Handled supervisor and escalation calls, managed payment inquiries
- Supported new associates, audited call documentation, prepared quality reports
- Managed leave allocation, process updates, and schedule adherence.
Education
Bachelor of Commerce -
Stanley Women's Degree College
Skills
Project Management
Vendor Management
Quality Management
Time Management
Customer Relationship Management
KYC Management
Startup turnaround strategies
Employee Training
KPI Alignment with Business Objectives
Passport Number
K6429513 with B1 visa
Timeline
Operations & Project Management
Elogictech Solutions
04.2023 - Current
HR Consultant
05.2021 - 03.2023
Operations Manager
Tekfriday Solutions
09.2017 - 12.2020
Senior Quality Analyst
United Health Group
10.2010 - 12.2015
Senior Customer Service Rep
Automatic Data Processing
12.2007 - 05.2010
Bachelor of Commerce -
Stanley Women's Degree College