Jaishree K
Bangalore
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Specialist
Infineon
Bangalore
07.2023 - Current
- Working as a specialist in Samples process in Order Management.
- Coordinated with other departments to ensure efficient workflow processes.
- Performed quality assurance testing on newly developed software applications.
- Creating and maintaining the user codes in SAP Fusion.
- Monitoring sample replenishment orders.
- Brief knowledge on supply chain planning.
Senior Process Associate
HP
Bangalore
09.2016 - 06.2023
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
- Monitored team performance and provided coaching when needed.
Education
Bachelor of Science - Computer Science
Periyar University
Krishnagiri06-2016
Skills
- Quality Assurance
- Adaptability and Flexibility
- Time management abilities
- Root Cause Analysis
Accomplishments
- Best team player award
- Ace of initiative
- Customer centric champion award
- ZED Champion
- Certificate on quarterly performance award
Languages
Tamil
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Specialist
Infineon
07.2023 - Current
Senior Process Associate
HP
09.2016 - 06.2023
Bachelor of Science - Computer Science
Periyar University
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