Jaishree Kaushik
Customer Service Associate
SOUTH DELHI
Summary
Hi, I’m Jaishree Kaushik — Customer Service Associate with experience supporting North American customers in a fast-paced remote environment. Skilled in customer communication, issue resolution, account support, and handling customer inquiries through digital channels. Experienced in working with international clients while maintaining high service standards and customer satisfaction. Strong communication, problem-solving, and time-management abilities with the flexibility and self-discipline required for remote work. Currently pursuing a Bachelor of Commerce while building expertise in global customer support operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Amazon
01.2026 - Current
- Provided customer support to North American customers through chat, email, and support channels.
- Resolved customer inquiries related to orders, deliveries, account management, returns, refunds, and product issues.
- Demonstrated strong understanding of customer expectations and communication standards within the North American market.
- Maintained high levels of professionalism, empathy, and customer satisfaction while handling customer concerns.
Worked independently in a remote environment while consistently meeting productivity and quality expectations. - Utilized problem-solving skills to identify customer needs and deliver effective solutions.
- Collaborated with internal teams to ensure timely resolution of customer issues.
Customer Service Representative
BLINKIT
11.2025 - 12.2025
- Assisted customers with service-related inquiries and issue resolution.
- Maintained accurate customer records and documentation.
Education
Bachelor of Commerce - B.Com
DU SOL - SCHOOL OF OPEN LEARNING
01-2026
Completed Higher Secondary Education - Commerce Stream
Kendriya Vidyalaya, Andrews Ganj
01-2023
Skills
Advanced English communication
Excel data analysis
Data processing skills
Conflict resolutions management
Conflict resolution
Remote Collaboration
International Customer Support
Time Management and Self-Motivated Work Style
Attention to Detail
EXPERIENCE
- Experience supporting North American customers in a remote environment.
- Strong written and verbal English communication skills.
- Comfortable working independently with minimal supervision.
- Adaptable to different time zones and international work environments.
- Quick learner with a customer-first mindset.
- Experienced in handling customer concerns professionally and efficiently.
Timeline
Customer Service Representative
Amazon
01.2026 - Current
Customer Service Representative
BLINKIT
11.2025 - 12.2025
Completed Higher Secondary Education - Commerce Stream
Kendriya Vidyalaya, Andrews Ganj
Bachelor of Commerce - B.Com
DU SOL - SCHOOL OF OPEN LEARNING