jaishri jayabal

• Created course timelines, working with supervisory staff to assign and monitor student workflow and oversee learning projects from development to completion.
• Overseen the course scheduling, faculty coordination, and provided support for the students in submission of the projects
• Maintained course databases and ensured operational efficiency.
• Verified student grades, attendance and schedules.

SAP SD (Sales & Distribution)

• Configured and supported order-to-cash (O2C) processes, ensuring seamless sales order processing, delivery, and billing cycles.

• Reduced order-to-cash cycle time by 20% through automation and process optimization.

• Handled sales reporting and analysis using SAP BO and Crystal Reports for better business insights.

• Resolved SD-related support tickets (order management, pricing, credit management, billing issues) with high closure rate.

• Conducted user training and prepared functional documentation to enhance end-user adoption.

• Coordinated UAT (User Acceptance Testing) for SD processes during SAP upgrades and migrations.

SAP MM (Materials Management)

• Supported procure-to-pay (P2P) cycle, including purchase requisitions, purchase orders, goods receipt, and invoice verification.

• Managed integration between MM and SD modules, ensuring smooth data flow between procurement and sales.

• Assisted in inventory and stock management reports through SAP BO, improving inventory accuracy.

• Handled MM-related support tickets (procurement issues, material master data, vendor-related transactions).

• Participated in SAP S/4 HANA migration (1610 to 2021) by validating MM data and testing related business processes.

• Prepared end-user manuals and provided post-go-live support for MM functionalities.

Cross-Module / Technical Roles

• Led upgrade from SAP BO 4.2 to 4.3, ensuring business continuity.

• Developed custom sales and inventory reports using Business Objects and Crystal Reports.

• Provided system administration support for BO servers and report scheduling.

• Acted as a liaison between business users and technical teams for requirement gathering and solution delivery.

• Ensured data integrity and consistency across SAP SD-MM processes during migration and support.

• Entering customer and account data from source documents within time limits
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• Research and obtain further information for incomplete documents
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

• Inputted and submitted client information to facilitate speedy processing of paperwork.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
• Prepared accurate documents for customer and business needs.
• Created reports, presentations and other materials for executive staff.