Jaisilon Kanchi
Hyderabad
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
TCS India Pvt. Ltd.
Hyderabad
06.2022 - Current
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Trained new hires on company policies and procedures.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Organized training sessions for staff members on various aspects of operations management.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Resolved customer complaints efficiently and effectively.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitoring and Boosting the Team Utilization to the required output
- Continuously tracking the Inventory Flow & Trend with the SOD & EOD reports
- QT Calls with Business & Client
- Connect & Documentation of 121s, Professional Personality Development & Appraisals
- Shrinkage monitoring control on Weekly & Monthly
Domain Trainee
Genpact India Pvt. Ltd.
Hyderabad
05.2014 - 05.2022
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained the Quality standards on the delivered work
- Implemented Cross Skill Matrix when volumes at less peak
- Met Business derived SLA's mainly Production, Quality & TAT
- Managed Escalation Matrix from Business
- Handled Transition, Migration & Lancing of New and Existing working from Business
- Implemented strategic plans to enhance team performance and productivity.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
Education
Bachelor of Science - EEE
SV College of Engr. & Tech.
Srikakulam04-2013
Skills
- Employee Supervision
- Business Development
- Performance Analysis
- Process Improvement
- Compliance Monitoring
- KPI Tracking
- Inventory Management
- Resource Allocation
- Performance Improvement
- Team building
- Staff Management
- Recruitment
- Operations Management
- Staff Training and Development
- SLA management
Professional - Projects & Assignments
- Projects and Research: Optimization & merger of chain of upstream and downstream process/work to increase the efficiency of output for the customer with reduction of TAT cycle as per the defined SLA.
- Developed & Implemented "Work Allocation Tool" with reduction on Manual Efforts for the Allocator/SME
- Developed & Implemented "User Interface/Timesheet" with Access Database
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Certification
- Certified with Expanding Horizon in Quality Monitoring & Control
- Completed BFSI (Banking, Financial Services & Insurance) & HMM (Harvard Manage Mentor) on "Ethics at Work", "Difficult Interaction", "Feedback Essentials", "Change Management" & "Process Improvement"
- US Insurance Boot Camp & P&C Insurance Essential Certified
- Performance Improvement Certification
- ITIL Foundation Certification
- Managerial Fundamental Foundation
- Presentation Foundation
Accomplishments
Awards -
- Quarterly Award consistently meeting the KPI Indicators for the Quarter
- Annual Summit Award for proving the Best Performer of Year
- Award multiple times with Silver & Bronze Performer
Accomplishments -
- Successful completion of "On Job Training" from Client Location on a Work Transition with positive outcomes of all the Toll gates
- Implemented a streamlined logistics process, reducing delivery times by 20% and enhancing customer satisfaction by 25%.
- Introduced an automated task management system, improving team efficiency by 30%.
Timeline
Assistant Manager of Operations
TCS India Pvt. Ltd.
06.2022 - Current
Domain Trainee
Genpact India Pvt. Ltd.
05.2014 - 05.2022
Bachelor of Science - EEE
SV College of Engr. & Tech.
- Certified with Expanding Horizon in Quality Monitoring & Control
- Completed BFSI (Banking, Financial Services & Insurance) & HMM (Harvard Manage Mentor) on "Ethics at Work", "Difficult Interaction", "Feedback Essentials", "Change Management" & "Process Improvement"
- US Insurance Boot Camp & P&C Insurance Essential Certified
- Performance Improvement Certification
- ITIL Foundation Certification
- Managerial Fundamental Foundation
- Presentation Foundation
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