Manvendra Singh Manohar
Facilitator/Master Trainer
Jaipur
Summary
Experienced in communication and interpersonal skills, ideal for a facilitation role. Demonstrated proficiency in learning and applying group management and conflict resolution techniques for effective handling of challenging situations. Ready to leverage and enhance organizational skills and adaptability in a Facilitator/Master Trainer position.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Facilitator/ Master Trainer
Ambuja Cement Foundation
Jaipur
08.2023 - Current
- Trained total 248 in trainees of Front Office Associate, Food & Beverage Service - Associate and Housekeeping Executive
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Streamlined event planning processes, resulting in smoother operations and positive participant feedback.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
Hospitality Trainer
The Institute of Skills
Jaipur
11.2021 - 07.2023
- Trained and mentored 147 new personnel hired to fulfill various roles.
- Established a positive learning atmosphere by promoting open dialogue and active participation during training sessions.
- Collaborated with management to develop targeted training initiatives for optimal results.
- Organized professional development events and seminars to provide opportunities for continued growth within the industry.
- Facilitated team-building exercises for enhanced collaboration and productivity among employees.
- Increased overall efficiency by streamlining processes within the hospitality department through targeted staff development efforts.
- Assessed trainees competencies through regular skills testing, allowing for tailored training approaches that addressed knowledge gaps.
Department Manager
Reliance Retails Limited
Jaipur
12.2020 - 04.2021
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager (Training)
Vasundhra Holidays
Jaipur
01.2020 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Compiled reports and provided training courses.
- Onboarded new hires and set up training.
- Delivered new employee orientation and training.
- Set up orientations and initial training for new employees.
Education
Master of Science - Hospitality Administration
National Council For Hotel Management And Catering Technology (NCHMCT)
Noida 04.2018 - 01.2020
Master's - Tourism & Travel Management
Indira Gandhi National Open University
Delhi, India 01.2020 - 01.2022
12th - Sci, Bio
Emmanual Mission Sr Sec. School
Jaipur 07.2014 - 06.2015
WSET Level -2 - Spirits
Tulleeho Wine & Spirits Academy
New Delhi05-2024
Skills
- Professional Development
- Effective Presentation Skills
- Responsive to New Challenges
- Evaluation and Feedback
- Collaborative Facilitation Skills
- Curriculum Development
- Proficient in Active Listening
- Problem Solving
- Effective Team Coordination
- Time Management
Accomplishments
- Registered Trainer THSC, Trainer Id: TR2023000380
- UGC NET qualified for Assistant Professor in Tourism Administration and Management
- Research Paper Publication: Social Media Marketing in Hotel Industry Special Reference to Functional, Monetary, Social & Psychological Benefits. (UGC Care List) 'Shodh Sanchar Bulletin Vol. 10 Issue 40' ISBN 22293620
- Letter of Appreciation in the International Outbound Department during Mentorship
- Letter of Appreciation in Front Office & Food Production department during Industrial Training
Personal Information
- Date of Birth: 03/21/98
- Marital Status: Single
Father's Name
Hanuwant Singh Manohar
Timeline
Facilitator/ Master Trainer
Ambuja Cement Foundation
08.2023 - Current
Hospitality Trainer
The Institute of Skills
11.2021 - 07.2023
Department Manager
Reliance Retails Limited
12.2020 - 04.2021
Assistant Manager (Training)
Vasundhra Holidays
01.2020 - 11.2020
Master's - Tourism & Travel Management
Indira Gandhi National Open University
01.2020 - 01.2022
Master of Science - Hospitality Administration
National Council For Hotel Management And Catering Technology (NCHMCT)
04.2018 - 01.2020
12th - Sci, Bio
Emmanual Mission Sr Sec. School
07.2014 - 06.2015
WSET Level -2 - Spirits
Tulleeho Wine & Spirits Academy
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