JAIVIN RAJ S
Tiruppur
Summary
Results-driven Technical Support Engineer with expertise in remote desktop support, and system administration. Proficient in troubleshooting, security device management, and Office 365 administration. Adept at collaborating with vendors, and stakeholders to optimize IT solutions. Passionate about ensuring security resilience, and driving technical excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Engineer
Precision Infomatic PVT
Chennai
02.2023 - Current
- Provided remote desktop and end-user support for over 500 systems, ensuring smooth IT operations
- Troubleshot and resolved hardware, software, and network-related issues, minimizing system downtime
- Administered Office 365, managing user credentials, security policies, and email configurations
- Configured and maintained security devices, including firewalls, IPS, and endpoint protection
- Collaborated with vendors to acquire and implement IT solutions efficiently
- Documented technical solutions and troubleshooting guides to improve knowledge sharing
- Monitored and responded to security threats, ensuring a proactive approach to cybersecurity
- Recorded systems information and documented design specifications and installation instructions.
Desktop Support Engineer
Fussion Enterprises
Chennai
07.2021 - 11.2022
- Installed, configured, and maintained Windows and Linux operating systems
- Provided technical support for network and security-related issues, including firewalls and endpoint security
- Conducted regular security audits and system updates to mitigate risks
- Assisted in asset management and IT inventory tracking
- Created and maintained IT documentation, user guides, and troubleshooting manuals
Education
B. Sc (CS) - Computer Science
AG Arts & Science College
Tiruppur07-2021
HSC - Biology and Mathematics
Vijayapuram Hr. Sec. School
Tiruppur06-2018
Skills
- Technical Support and Troubleshooting
- Remote support and end-user support
- Network Security and Device Management
- Windows and Linux System Administration
- Active Directory, DNS, and TCP/IP services
- Security Policy Implementation and Monitoring
- Office 365 Administration
- Data Backup and Recovery
- IT Documentation and Knowledge Sharing
- Vendor collaboration and hardware procurement
- Configuration of Routers and Switches
- Access Rights Administration
Personal Information
- Father's Name: Mr. Shankarapandiyan
- Date of Birth: 01/12/00
- Marital Status: Single
Disclaimer
Hereby I confirm that the information given above is true to the best of my knowledge.
Certification
- AWS Academy Cloud Architecting
- Completed Hardware & Networking Course
Languages
- Tamil, First Language
- English, Intermediate (B1)
- Kannada, Intermediate (B1)
Timeline
System Engineer
Precision Infomatic PVT
02.2023 - Current
Desktop Support Engineer
Fussion Enterprises
07.2021 - 11.2022
B. Sc (CS) - Computer Science
AG Arts & Science College
HSC - Biology and Mathematics
Vijayapuram Hr. Sec. School
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